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+Sundar Pichai 
Can you connect me with someone responsible for the Nexus 7 LTE? 
It has been advertised that it will work on Verizon, AT&T, and T-Mobile. 
Verizon is refusing to activate mine. 

Their refusal:
https://twitter.com/VZWSupport/status/379946773730443264

Earlier saga here: 
https://plus.google.com/u/1/105076678694475690385/posts/NFDkgZ5ke6F

+Verizon Wireless 
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64 comments
 
Jeff, don't really know about the mobile provider situation in the USA, but over here in Germany the two "big ones" (T-Mobile and Vodafone) were pretty much behaving like that for years. Now most of the younger people use prepaid cards which gave us back a lot of the "right to choose". Even the prepaid cards issued directly by T-Mobile/Vodafone resellers are better (and cheaper!) than most (all?) of the contracts. 
I will probably never go back to contracts and can only advise you to do the same.
 
Crazy, ridiculous, stupid.... Speechless 
 
Why does it even need to be activated? Only letting certain approved devices work on their network instead of, as +Brad Gogats suggests, just letting you whack a SIM card in there seems like something a cartel would do.
 
If true, this story needs to get picked up and ran with before more people find themselves in a similar situation. 
 
+Jeff Jarvis Just return it and get your money back. That's what normal people have to do. 
 
+Jeff Jarvis threaten to drop all services with them and get the BBB involved, tends to fix things fast
 
Would love to see Google and VerizonWireless reps appear tomorrow on TWiG to explain this.
 
inb4 Google: It's Verizon's fault!
inb4 Verizon: It's Google's fault!
 
+Frank Rehse +1.
That's something I don't understand since months. Almost every US Blog keeps complaining about the carrier situation in the US and how bad Verizon and some others are, but none of them is really promoting prepaid plans or tries to convince people that prepaid is the best solution for all in the long term and much cheaper. 
As long as people sign such long contracts nothing will change because there is no reason to do so. The carriers have to feel the pressure that their customers can switch every day and not just after one or two years. People have to leave the comfort zone for a few years if they want a change in the carrier market. Maybe the pain tolerenace is still too high in the US.
 
Maybe its compatible but Verizon won't activate something that is not one of their products. Because they didn't get to put their crapware on it. 
 
+Leif Sikorski T-Mobile is more or less following a prepaid strategy.  They may have been forced into it by the need to differentiate themselves, but I think it's working well. 

Verizon is the prime example of bad US carrier behavior. They do the most to lock in the customer and prevent users from uninstalling their bloatware.
 
+Brian Merrell So hopefully more people will switch to T-Mobile. This might also be the reason why Google prefers to make deals with them - they seem to be the underdog in the US  which "could" change much. 
 
Leo could turn TWIG into a "pay per view" for Wednesday's episode and make a fortune.  
tobby o
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From what I've read on the specs page, the Nexus 7 doesn't have CDMA / EV-DO; +Verizon Wireless hasn't officially rolled out support for LTE-only devices. This is a pseudo-technical limitation, because the Galaxy Camera is LTE-only and works on Verizon Wireless.

They just have to provision the Nexus 7 the same way they would the Galaxy Camera and I doubt anyone knows how to do that.
 
I've said this in a couple different places already, but it's not just a refusal (for now), it's a technical limitation. The system does not recognize activation of devices without both a CDMA serial number (ESN) and an LTE serial number (the SIM card, or ICCID). The LTE Nexus 7 does not have an ESN. There isn't a rep I know that wouldn't want to activate your tablet that you bought elsewhere. 
 
+Jeff Jarvis If you go to an authorized retailer(non-corporate) store they can probably hook you up with a sim, the problem seems to be activating an new one, but if you just pop in an already activated sim it does work.
 
+tobby o The device still has an ESN that's recognized in the system. The IMEI on the Nexus 7 isn't recognized A) because Verizon doesn't sell it and B) because it's a GSM serial number. 
 
Why does the system have to recognize it as their own? That doesn't seem silly? 
 
This is a technical limitation of the system.

Verizon absolutely does support LTE-only devices, and is required to activate any compatible device on the LTE network. However, the system is still set up to check an internal Device Management Database for the ESN/MEID - this is the way their system has always worked, as a whitelist - and has not been updated to allow non-whitelisted MEIDs.

This is because Verizon's internal system is a terrifyingly complicated beast and will take quite a while to modify without breaking everything. This isn't malice on Verizon's part - just the inertia of making massive changes to an old, Frankenstein's-monster of a system.

There are a couple ways to get your Nexus 7 activated. The easiest is to just throw an existing SIM in; it will automatically activate and provision. You can also submit your device for approval and addition to the DMD, but that requires sending your device in and takes a few weeks. 
 
"but that requires sending your device in and takes a few weeks. "

LOL. 
 
+John Bell Yeah, I mean, don't do that. Easy way is to throw an already-active SIM in.
 
This is Verizon's fault for not cooperating with the other carriers on seemless interoperability, as is done in other parts of the world.
 
Please rant about this on TWiG!
 
Not sure why you wouldn't just drop a SIM in the thing and go about your business. VZW is a joke anyway.
 
Wasn't the whole point of LTE to make it universal and thus carrier agnostic? Don't ya just love when carriers go and fubar a plan because they don't want to share.
 
+Joe Phelps Return what?  A perfectly good Nexus 7 tablet because some hack company refuses to activate it?  He can currently just use it with wifi and all he has to do is find an alternative provider.  Do you even know what anyone is talking about here?
 
This is a good example of why I dumped my Nexus 4 and returned to the iPhone and Apple universe. The Nexus 4 has limited performance on AT&T (how many configs of the IMEI number do i have to go through???) and TMo's network isn't always available. Google should have handled this better.
 
+David Jung Obviously, he doesn't want to use a different provider. If he he did, there would be no issue.
 
This is why I can't wait to drop +Verizon Wireless like a hot potato once the Nexus 5 comes out. Screw these guys and their crappy policies with a rusty chainsaw sideways. Between stuff like this and their draconian locked bootloader policy, they suck!
 
First of all its pathetic to have to register any device specific ID with the carrier. In whole of Europe and the rest of the world I guess, you just put a Sim card into your phone, enter the pin and you're done.

Carriers in the US are just the worst...
 
+Leif Sikorski us Americans are just used to being fucked by ISPs, cell carriers, cable... Pretty much anyone who provides any type of online/wireless service really. 
 
+Michael Panzer US companies are much more beholden to their stockholders than they are to their customers.
 
Leave +Verizon Wireless cancel or let your contracts expire never return to them and recommend all your followers to do the same. Simple. Life is too short to put up with bull shit like this. 
 
If Verizon did activate it, it wouldn't work in non-LTE areas (other than WiFi). This is probably why they don't want to do it.
 
I do believe the same can be said about the Verizon connection on my Pixel. 
 
+Jeff Jarvis Nexus 7 is now listed separately for T Mobile, At&T , World and there is no verizon LTE in sights.
 
+Jeff Jarvis The Verizon service for the Chromebook is apparently subsidized by Google. That's a big incentive.
 
My rule: Never be one of the first to buy a new product. Let someone else deal with tech support to iron out the problems.
 
But, on the other hand,  this does give Jeff another nice issue to rant about.
 
Right now, Google Play only lists No Sim, AT&T and T-Mobile. No mention of Verizon.
 
the problem is the users in USA.. there is report of this abuse everyday and, users still buy cellphones in abusive contracs..
Mike L
 
Hopefully Verizon gets sued out the ass.
 
I would rather send smoke signals then sign up for verizon or at&t.

T-Mobile!
 
do yourself a favor, swap for a wifi only ver
you can hotspot off of your phone when no wifi is available.
you won't be charged a device fee or be subject to their data plan.
win win
 
+Jeff Jarvis Verizon owned corporate stores are pretty much designed to move product nothing else.   They "sell sell sell sell" with little regard to customer service.    Your best bet is to call Verizon technical support and get assistance from them.  I hope all works out.
 
you can drop a sim in frmo an activated lte device already on verizons network, but verizon wont give you a new sim for it. fuckers.
 
+Jeff Jarvis I'm pretty sure the other issue you're facing is that the Pixel had Verizon's blessing and some type of agreement when it launched with Verizon's LTE. The Nexus 7 LTE was just a device that happens to include a boat load of frequencies, though no agreement was made. This is why the system is blind to the serial numbers and doesn't allow reps to activate it for you. In fact, the only carrier that had its pink name all over the Play Store page, and their SIM card preinstalled with a free month of service, was T-Mobile.

If anything changes, or I find a way to activate them, I will personally activate your Nexus 7 for you. Verizon reps WANT to activate your tablet. They get paid on it. The only issue worth ranting about is that Verizon didn't reach some communication with Google to officially support this or provide a streamlined way for it to be activated, not in any reluctance to take your money each month on your new Google tablet. 
 
+Jeff Jarvis +Jonathan Bruha With all due respect, why does Google need to reach some sort of communication with Verizon or anyone else for that matter (or vice-versa).

And while we're on the subject, what business is it of Verizon's what device I'm planning to use their service with? Maybe I haven't decided on a device yet. Maybe I don't have an interest in disclosing my personal purchasing habits to them. Maybe I simply enjoy giving money to Verizon via a purchased service plan and have no actual intent on using it.

Never you mind what device I plan to use (speaking to Verizon). Just let me pay for my bloody service and I'll be on my way.

I cannot over emphasize that I'm not trying to be disrespectful to you +Jonathan Bruha I'm just pointing out that the privacy of one's personal device purchases is no one's business but your own.
 
+Johnny Allison No offense taken! What you describe is the ideal scenario when wireless carriers in the US simply act as a "dumb pipe", though we are far from that.

The reason device reporting matters is for two reasons with Verizon's system today. One is that the CDMA network does not work to just allow any devices to work on it openly as GSM networks tend to. Whether this is by design or an actual limitation of the technology, I'm not sure, but that's the state of things now.

The second is for billing purposes. Devices can range from a rate of $5 to $40/month depending on what type of device it is, and if the system can't figure that out, it also can't charge you the appropriate amount of money.

Those are the realistic answers. Somewhere I'm sure there's a leadership team that will also want to control what devices are being used to ensure it would not compromise the network experience for any of their customers, but I can't speak to that.

To answer your first question, the communication would've only been necessary to ensure the Nexus 7's would be supported and ready to activate when they launched. It seems like nothing like this happened at all. 
 
+Jonathan Bruha  the communication would've only been necessary to ensure the Nexus 7's would be supported and ready to activate when they launched. It seems like nothing like this happened at all.

Indeed. I'm sure, with Google being who they are, they simply built the +Nexus 7  knowing full well that the radio chipset was technically compatible with Verizon's LTE 700Mhz C-Block frequencies (along with +T-Mobile & +AT&T ) and left well enough alone.

Sort of a "Let the chips fall where they may" attitude. And frankly good on them for doing so.
 
+Johnny Allison I completely agree. Despite these setbacks, I would love to see more devices able to be activated on Verizon that aren't sold thrugh their channels.

I don't want to turn the dial around, though I will say that those complaining about it are jumping the gun on this. Google said that it would work on Verizon when it was announced. They never said when. They launch it, advertise it for compatibility with T-Mobile and throw in a free month. All the hardcore Nexus fans on Verizon pick one up and complain they can't activate it, some get really noisy and +Jeff Jarvis writes his huge rant. Then we come to find out Verizon's been trying to certify it since August. So is Verizon still the big bad carrier for all of this or did a handful of noisy people on the internet just buy it prematurely before it was ready on the back end and never advertised to work on Verizon's network? Since I've also yet to hear back from Jeff about personally activating it for him through a workaround, I'd say jumping the gun is closer to the mark. People need to chill. 
 
I was told yesterday by an on-line Verizon chat person that there was no news for the Nexus 7 LTE.
 
I just bought a Wifi version.  Since Verizon doesn't want extra money I won't give it to them.
 
My free month on T-Mobile ran out, still no news, Verizon? It has been over a month now.
At this point, I expect to be part of a class action lawsuit against Verizon. We'll be reimbursed pennies in a few years, while some telecom lawyers make a fortune.

Should I bother going to the Verizon store today or will there be an announcement soon? I've been patient for over a month.....
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