Profile

Cover photo
Jason Shafton
906 followers|378,192 views
AboutPostsPhotosYouTubeReviews

Stream

Jason Shafton

Shared publicly  - 
 
An open letter to +Nike+ customer support

 ---------- Forwarded message ----------
From: Jason Shafton <jXXXXX@gmail.com>
Date: Tue, Mar 12, 2013 at 2:40 PM
Subject: FuelBand needs to be replaced a fifth time
To: Nike+ <nikeplus-en-us@mailca.custhelp.com>

Dear Nike+ Support,

I bought my FuelBand on May 26, 2012. It had a row of pixels go out on September 3, 2012 and was replaced. My second FuelBand had a software update render it inoperable on October 30, 2012 and it was replaced.  My third FuelBand had error 802 render it inoperable on December 27, 2012 and it was replaced. Today, I received error 802 on my fourth FuelBand, factory reset it and it's still giving error 802. It needs to be replaced.

I really like my FuelBand but this is ridiculous. I want my $150 back and the countless hours I've spent emailing, on the phone and in person with your customer support. As someone who works in technology, I'm embarrassed for you. A product like this shouldn't keep failing. The average usable life of each of my FuelBands has been a couple of months. That's awful.

Are you going to get this right? Or are you going to exit the fitness hardware/software business? Regardless, do you think you can send me another FuelBand that won't fail in the next two months? If not, just refund my $150.

Thanks,
Jason

848,727 (+)
Active Nike+ user since June 2012
1
1
Ryan Constantino's profile photoJason Shafton's profile photovincent deva kumar's profile photo
8 comments
 
So to close this one out, +Nike Support came through in a big way. Thanks to me being pretty vocal on social media, I got a phone call the same day I posted this open letter from Greg at Nike Support. He wanted to hear about my experience with the product and get my honest feedback. He told me that they actually provide a warranty for one year from the date of the replacement FuelBand being ordered. So instead of running out of warranty in May, my warranty continues through March 2014. That made me confident enough to try one last time with this thing. My fifth and final FuelBand arrived 2-day air and has been working fine so far. Give it a couple months I guess...

While I don't recommend that anybody drop $150 on one of these, I will say that Nike is trying really hard to make up for a product with some design flaws by providing excellent customer service and a generous warranty. Enough to make up for having to replace 4 of them? Probably not. Enough for me to give it one last shot, sure.
Add a comment...

Jason Shafton

Shared publicly  - 
 
Happy Valentine's Day #FSOD
2
Add a comment...

Jason Shafton

Shared publicly  - 
 
Vince Vaughn, Owen Wilson and Conan O'Brien are three funny dudes. Please tune in at 11am PT / 2pm ET to see what they have to say about Vince and Owen's new movie The Internship.
3
Josh Knox's profile photoJason Shafton's profile photo
3 comments
 
Good to know. How do you think it will do at the box office?
Add a comment...

Jason Shafton

Shared publicly  - 
 
Well done +Nexus team! Beautiful spot.
1
Mark Naito's profile photo
 
Looks kind of like an apple video. :)
Add a comment...

Jason Shafton

Shared publicly  - 
 
It snowed on the East Coast. Did you hear about it? :)
2
Add a comment...

Jason Shafton

Shared publicly  - 
 
A classic must-have. And today it's free! #FSOD
3
1
Will Chase's profile photo
Add a comment...
Have them in circles
906 people
Chetan Thakare's profile photo
BEST Softech's profile photo
Laurie S's profile photo
Mohammed Meski's profile photo
Seba sadam's profile photo
guadalupe concepcion zapata maldonado's profile photo
Paola Veglio's profile photo
Austin Hutchison's profile photo
YOSEPH MazeSolo's profile photo

Jason Shafton

Shared publicly  - 
 
I'm a loser baby, so why don't ya kill me? #FSOD  
2
Add a comment...

Jason Shafton

Shared publicly  - 
1
jackie treehorn's profile photo
 
so brutal 
Add a comment...

Jason Shafton

Shared publicly  - 
1
Add a comment...

Jason Shafton

Shared publicly  - 
 
Woah, this is awesome:
http://www.findyourwaytooz.com/
(gotta have Chrome to experience the awesome)
1
Add a comment...

Jason Shafton

Shared publicly  - 
3
Add a comment...

Jason Shafton

Shared publicly  - 
 
This is gonna be awesome. You in?
 
Vince Vaughn and Owen Wilson, two of film’s biggest comedy stars, are now its most unexpected interns in their new movie, “The Internship.” Join Vince and Owen in a live Google+ hangout hosted by Conan O’Brien on Wednesday, February 13 at 11am PT to get the inside story about their latest comedy and be the first to view the trailer. 

For a sneak peek at what’s in store, check out Vince and Owen in the video below, and submit your questions for the comedy duo using #TheInternship
1
Add a comment...
People
Have them in circles
906 people
Chetan Thakare's profile photo
BEST Softech's profile photo
Laurie S's profile photo
Mohammed Meski's profile photo
Seba sadam's profile photo
guadalupe concepcion zapata maldonado's profile photo
Paola Veglio's profile photo
Austin Hutchison's profile photo
YOSEPH MazeSolo's profile photo
Links
Story
Tagline
Comedy Central
Best biscuits north of the Mason Dixon.
Public - a year ago
reviewed a year ago
2 reviews
Map
Map
Map