We recently moved into a new home and noticed that the pool was showing some concrete on the surface so we started researching companies to resurface the pool on Angies list. We interviewed and got quotes from 5 companies and after talking with all of them we found that Charles at Pool Pros was easy to talk to and very knowledgeable on the whole process. This being our first inground pool we gave Charles an abundance of questions on the surface, the time it takes for each layer to dry, construction materials, pool makeup and design, heating options, etc. Charles was quick to give us well informed answers on all the questions we asked. We also decided to have them install a bench area at the deep end of our pool to replace the ugly ladder that was there. Pool Pros prices were very competitive with the other companies and we were happy to see that they pulled all of the proper permits to make sure it was done right, which including having an inspector come out 3 times to ensure everything was to code and correct. The work that they did started quickly and some of the times we did not even know they were there, to a point, I mean you do have your entire pool tore apart so you do notice but I never felt that it was intrusive or bothersome like some construction projects. Most times they came in, did the job an left without us knowing. They also made sure to check the entire pool for hollow places in the concrete and made sure to remove them all. Charles talked with us often to make sure we were all on the same page and he was giving us exactly what we wanted. The job itself took a little longer than expected because of the colder weather, the bench needed extra time to dry to ensure it was solid before adding the surfacing. The surfacing went as smooth as everything else, they came in, surfaced it and were gone, we were able to place new tiles on the step surfaces also, a nice touch. After the pool was dry and filled, Charles and Sarah went over all of the post-surfacing info and what the chemicals need to be and explained why and included a sheet to reference. They also installed the heater and took the old one away for us, including installing and training us how to use it. Charles also identified a leaking valve for us and replaced it along with all the fittings and piping. Charles and Sarah from Pool Pros of Pasco were a joy to work with, knowledgeable, easy to talk with and were quick to make sure everything was great with us. They are now my go to pool people and I will have no hesitation in recommending them to ALL of my friends and family. I love that my pool looks fantastic and I know that the work was done correctly. Thank you.
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- United States ArmyM1A1 Armor Crewman, 1993 - 1996
- Central Michigan UniversityBAA in Graphic Design, 1996 - 2000
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