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Jason B
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Have him in circles
64 people
foo fighters fans's profile photo
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Frank Long's profile photo
Stephen Szczepanski's profile photo
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Brogden Law Firm LLC
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It's almost 2pm on a Sunday. Dec. 14th, '15 & I waited on purpose until almost 2pm to go to this "establishment" so that Krystals wouldn't be crowded. I see the line has 2-3 cars in the drive through but NO ONE is inside. So, I park my car and go inside (because I'm ordering for 5 people and figure it'll be easier in person) and see one couple/small group of people in the corner already eating their food and no one else in the entire building besides workers. In fact, there are 3 workers, maybe 4. One seems to be doing absolutely nothing, other than pacing and huffing and puffing. I stand at the cashier/counter alone for 3-5 minutes before anyone even nods their head or acknowledges my presence. So, I continue to patiently wait another few minutes and no one even says "hello, we will be with you shortly". Nothing, zip and zero lack of acknowledgement of a paying customer about to buy food for his entire family of 5. At least 4 workers looked me in the eyes, watched me standing alone at checkout/cashier counter ready to order, including the man taking car orders and they all ignore me as if I'm invisible. As a result, I respectfully say "hello?" And I that results in a dirty look from the cook and another person, appearing to be the manager, as well as a lady cook for simply saying "hello". I realize quickly they are annoyed at their job, annoyed at being there, annoyed at my presence (a paying customer). Therefore, I will never go to this Krystal's again as it's clear the staff isn't properly trained and don't seem to care one bit about their customers. I am the owner and operator of my own business with 5 employees under me and I would be ashamed and embarrassed if my staff members treated our customers/clientele this way. My staff is trained properly, but let's say they did this and for this review, someone would be getting reprimanded, demoted or fired most likely. So, I slowly turn and walk toward the Krystals door (thinking they may say "hey stop we are sorry" but not a thing was said no one says a word). As a result, I get into my car and drive across the street to WHATABURGER. After her experience at the worst Krystals in America, I am shocked at how nice I am treated at Whataburger. It took less than 6 minutes to get my order to me (from start to finish). Now, I sit here eating my delicious burger and fries from WHATABURGER and want everyone to know that whataburger across the street actually cares about their customers in Pelham, Alabama. Not to mention the way the Krystal's workers flippantly tossed frozen food around and generally seemed disturbed and angry at their jobs. I watched as one guy dropped a frozen nugget, pick it up off the floor and toss it into then fryer. I wanted to literally GAG. The owner of this krystals should be mad at his staff, ashamed at the lack of training, as I would be if this were my staff members. Thanks Krystal's in Pelham by Oak Mountain theater for making me go to WHATABURGER and for helping me get food for my wife and kids in a expeditious manner. You know, "fast food". I would suggest that NO ONE EVER GO HERE and spend me Elma's. complain to the owner. I won't even be back to do it and whataburger has my money from now own. So, moral of the story is#DontHireRudeAndIncompetentStaff because it will hurt your bottom line and result in a crappy review t like this which won't go away. I know from experience and if this owner keeps it up and allows this, then no one will put up with his staff's ugly/rude attitudes, demeanor and general lack of care. I know your fast food employees aren't being paid much, however I bet 100 bucks do 1 dollar that there are 5 homeless people in Pelham who would do a better job of cuz dined service. (You know a "hello!, just one moment sir! Thanks for coming in). Plus, they would be kind and happy just to HAVE a paying job. Thanks Krys....I mean "WHATABURGER"!!! On to give Whataburger's Google review to give them a glowing l5 star review now. Sincerely, Your (former) customer. Is there a White Castle around?
• • •
Public - 7 months ago
reviewed 7 months ago
Good stuff
Public - a year ago
reviewed a year ago
Best restaurant in Birmingham, hands down.
Public - 2 years ago
reviewed 2 years ago
Public - 2 years ago
reviewed 2 years ago
6 reviews
Map
Map
Map
A+
Public - a year ago
reviewed a year ago
Great place and great bartender named Nate.
Public - 2 years ago
reviewed 2 years ago