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Janne Ohtonen
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Janne Ohtonen

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My PhD Thesis is now publicly available for free download at http://bit.ly/bpmc-thesis with title Business Process Management Capabilities - BPMC 

Feel free to read!
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Janne Ohtonen

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SMS/Whatsapp/Wechat/Line/Kakao, or use any other Android apps on Win/Mac with #AirDroid3:http://goo.gl/Vzk9EM
Access Android phone/tablet from computer remotely and securely. Manage SMS, files, photos and videos, WhatsApp, Line, WeChat and more on computer.
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Here's my latest presentation on how to gather, analyze and interpret customer data effectively. 

What are your thoughts on this topic? 
This presentation gives best practice advice on gathering, analysing and interpreting customer data and the Voice of Customer effectively. From this presentation you can get the methods you need for listening your customers in a meaningful way. Contents of the presentation: - Introduction - Tools for successful customer data strategy * Sampling * Governance * Data collection * Single View of the customer - Operational and Strategic Improvements -...
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New blog at BPMLeader on customer loyalty. Check it out!
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What do you think about this topics? Are customers equal?
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Janne Ohtonen

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Verkkouutisissa juttua väitöskirjastani
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Tuoreen väitöstutkimuksen mukaan henkilöstön ja johdon välinen luottamus sekä avoin viestintä ovat tärkeimpiä tekijöitä liiketoiminnan onnistuneessa kehittämisessä.
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Here's my radio show interview.
Our Expert Hosts interview top Advisors, Authors and Thought Leaders for 1 min. tips & 20 min. discussions on a wide variety of topics....
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Here's Simon's interesting blog on People Powered Change. What are your thoughts on this topic?
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How engaged are your employees?
This presentation discusses how employee engagement and customer experiences are related to each others. Please share your views, comments and experiences also!
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What are your experiences on improving customer experiences though business processes?
Would you like to create better customer experience for your organization's customers by changing your business processes? Here are seven ideas what you could do to take your customer experience to the next level: Make a connection with your customers: A personal connection with customers ...
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People
In his circles
172 people
Have him in circles
205 people
Donniece Greene-Smith's profile photo
Morris Pentel's profile photo
Harri Kulmala's profile photo
Joe Wheeler SPCI's profile photo
Jenifer Ketaku's profile photo
John Mu's profile photo
Tuukka Heinonen's profile photo
Anika Davis's profile photo
Tommi Heikkilä's profile photo
Basic Information
Gender
Male
Looking for
Networking
Story
Tagline
Business Coach who helps your organization and you to succeed!
Work
Occupation
Customer Experience Management & Net Promoter, Business Process Management - consultant, keynote speaker, expert & coach
Skills
Customer Experience Management, Management Consulting, Change Management, Business Process Management, Customer Loyalty, Net Promoter Score
3 reviews
Map
Map
Map
- Small - Expensive - No electric plug available - In the middle of nowhere - bad transportation options + gets you in and out of Slovenia
Public - 10 months ago
reviewed 10 months ago