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Janne Ohtonen
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Janne Ohtonen

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Here's my radio show interview.
Our Expert Hosts interview top Advisors, Authors and Thought Leaders for 1 min. tips & 20 min. discussions on a wide variety of topics....
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Janne Ohtonen

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Here's Simon's interesting blog on People Powered Change. What are your thoughts on this topic?
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How engaged are your employees?
This presentation discusses how employee engagement and customer experiences are related to each others. Please share your views, comments and experiences also!
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What are your experiences on improving customer experiences though business processes?
Would you like to create better customer experience for your organization's customers by changing your business processes? Here are seven ideas what you could do to take your customer experience to the next level: Make a connection with your customers: A personal connection with customers ...
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Janne Ohtonen

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Mielenkiintoinen blogi asiakkaan kokemuksen arvosta.
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SMS/Whatsapp/Wechat/Line/Kakao, or use any other Android apps on Win/Mac with #AirDroid3:http://goo.gl/Vzk9EM
Access Android phone/tablet from computer remotely and securely. Manage SMS, files, photos and videos, WhatsApp, Line, WeChat and more on computer.
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Janne Ohtonen

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Here's my latest presentation on how to gather, analyze and interpret customer data effectively. 

What are your thoughts on this topic? 
This presentation gives best practice advice on gathering, analysing and interpreting customer data and the Voice of Customer effectively. From this presentation you can get the methods you need for listening your customers in a meaningful way. Contents of the presentation: - Introduction - Tools for successful customer data strategy * Sampling * Governance * Data collection * Single View of the customer - Operational and Strategic Improvements -...
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New blog at BPMLeader on customer loyalty. Check it out!
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Janne Ohtonen

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What do you think about this topics? Are customers equal?
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Latest blog on the importance of customer experiences....
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Janne Ohtonen

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This is a really good service for turning a youtube video to mp3.
Visit Video2MP3 to get your video converted free to MP3. Video2MP3 just converted Lesson 1 - Part 1: Why Customer Experience Blueprint matters Lesson 1 - Part 1: Why Customer Experience Blueprint matters
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People
In his circles
138 people
Have him in circles
182 people
Paul Beasley's profile photo
Tomi Salmi's profile photo
Glenn Guy's profile photo
Ian Golding's profile photo
Donniece Greene-Smith's profile photo
Nicola Collister's profile photo
Jani Grönman's profile photo
Somenath Sen's profile photo
Anderson Cumberbatch's profile photo
Work
Occupation
Customer Experience Management & Net Promoter, Business Process Management - consultant, keynote speaker, expert & coach
Skills
Customer Experience Management, Management Consulting, Change Management, Business Process Management, Customer Loyalty, Net Promoter Score
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Business Coach who helps your organization and you to succeed!
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Gender
Male
Looking for
Networking