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Janne Ohtonen
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Janne Ohtonen

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Verkkouutisissa juttua väitöskirjastani
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Tuoreen väitöstutkimuksen mukaan henkilöstön ja johdon välinen luottamus sekä avoin viestintä ovat tärkeimpiä tekijöitä liiketoiminnan onnistuneessa kehittämisessä.
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Janne Ohtonen

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Here's my radio show interview.
Our Expert Hosts interview top Advisors, Authors and Thought Leaders for 1 min. tips & 20 min. discussions on a wide variety of topics....
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Janne Ohtonen

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Here's Simon's interesting blog on People Powered Change. What are your thoughts on this topic?
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New blog at BPMLeader on customer loyalty. Check it out!
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What do you think about this topics? Are customers equal?
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Latest blog on the importance of customer experiences....
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Have him in circles
187 people
Yitbarek FESSEHAIE-REDAH's profile photo
Ebony Reed's profile photo
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Janne Ohtonen

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My PhD Thesis is now publicly available for free download at http://bit.ly/bpmc-thesis with title Business Process Management Capabilities - BPMC 

Feel free to read!
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SMS/Whatsapp/Wechat/Line/Kakao, or use any other Android apps on Win/Mac with #AirDroid3:http://goo.gl/Vzk9EM
Access Android phone/tablet from computer remotely and securely. Manage SMS, files, photos and videos, WhatsApp, Line, WeChat and more on computer.
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Here's my latest presentation on how to gather, analyze and interpret customer data effectively. 

What are your thoughts on this topic? 
This presentation gives best practice advice on gathering, analysing and interpreting customer data and the Voice of Customer effectively. From this presentation you can get the methods you need for listening your customers in a meaningful way. Contents of the presentation: - Introduction - Tools for successful customer data strategy * Sampling * Governance * Data collection * Single View of the customer - Operational and Strategic Improvements -...
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How engaged are your employees?
This presentation discusses how employee engagement and customer experiences are related to each others. Please share your views, comments and experiences also!
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Janne Ohtonen

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What are your experiences on improving customer experiences though business processes?
Would you like to create better customer experience for your organization's customers by changing your business processes? Here are seven ideas what you could do to take your customer experience to the next level: Make a connection with your customers: A personal connection with customers ...
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Have him in circles
187 people
Yitbarek FESSEHAIE-REDAH's profile photo
Ebony Reed's profile photo
Lasse Tallbacka's profile photo
Jennifer Knowlton's profile photo
Paul Morin's profile photo
Christine Steffensen's profile photo
Ian Golding's profile photo
Arto Lamminen's profile photo
Jenifer Ketaku's profile photo
Work
Occupation
Customer Experience Management & Net Promoter, Business Process Management - consultant, keynote speaker, expert & coach
Skills
Customer Experience Management, Management Consulting, Change Management, Business Process Management, Customer Loyalty, Net Promoter Score
Story
Tagline
Business Coach who helps your organization and you to succeed!
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Gender
Male
Looking for
Networking