Hello my wonderful Chromies. I have a question I'm hoping you can help me with.
I use an Asus Chromebox at work, and I've recently been assigned some new responsibilities.
I'm the support lead for our newest product, and it's not my responsibility to track issues and follow up with engineers to make sure issues are being resolved in a timely manner.
What I need, is a (web based, obviously) program management type software that basically just lets me create tickets, or events or whatever the particular app decides to call it where I can add notes, and a link to the actual ticket in zendesk, and most importantly, I want to give it a due date/time with reminders.
So this will be my workflow:
Customer contacts me with an issue
I create a ticket for it using zendesk (what our engineers use for creating/closing tickets)
I then create a "ticket" (or whatever) in whatever software I use, and I add a link to the zendesk ticket, a link to the chat conversation I had with the customer, maybe a note or something, and I mark it as due in 4 hours, with a reminder of 2 hours. So I'm reminded in 2 hours about the ticket, so I can check progress, and then I'm reminded at 4 hours when it's due so I can start yelling at people.
Does anybody have any suggestions?