A customer service experience brought to me by the fine folks over at Experian credit tracking (my account was acquired by Experian when they purchased freecreditreport.com
; I liked the latter).
AS (automated system)
CS (Customer Service)
J (James) <internal though>
AS: Press 1 to cancel your account through our automated account cancellation system
J: <oh, convenient> presses 1
J: 5 minutes of entering account information
AS: Please wait while I connect you with a customer representative
CS: How may I help you today?
J: <Really?> I need to cancel my account
CS: Asks for the exact same information I already entered into the previous 'automated' system
CS: May I ask why you feel you need to cancel your service?
J: The new site design offers significantly reduced functionality compared to the old freecreditreport.com
CS: Did you say 'significantly'?
CS: Well, the new site design actually provides more functionality than what you were getting before.
J: Actually, the credit planning tool has been significantly dumbed down, e.g., I can't change more than one variable, and it's not useful anymore
CS: You know that tool is just hypothetical, right?
J: Yes <and thanks for talking down to me>. Please cancel my account now, thank you