Someone on Google+ linked to a (really good) article by Quinn Norton called "How to Be Polite... for Geeks". I hadn't thought about Quinn Norton for years, and that made me think about Aaron Swartz and a bunch of other super depressing things. The world is so full of wonder and there are so many smart and amazing people. It is hard to understand how it can go so badly sometimes. :(
I was surprised to see the negative reviews, and felt like I should say something since I've gone here for years without incident. They've always been friendly and have cleaned and even repaired all my clothes in a timely manner for what seems to be a fair price. I will continue to go here. They seem to have plenty of satisfied customers, so I'm not sure what's going on with their Google reviews.