I know my N5 won't, but I'm in no hurry to upgrade quite yet, now I've changed the battery in mine.
Once upon a time, I apparently signed up for a Google Checkout merchant account to accept online payments. Google closed it down in November 2013. Seemingly it transferred to a "Google Payments Merchant Account", in spite of Google Payments not actually being available outside the US. Anyway - it turns out that because this happened once upon a time, I'll never be able to tell Google that I no longer live in the UK and now live in Australia. Which is, to put it mildly, quite frustrating. It's also, incidentally, against many different rules and regulations, not least copyright and geo-availability.
Here's a tidied chat transcript with a bit more info. Help!
me: I am moving country from the UK to Australia, and would like to change my country in Google Wallet. However, the system is telling me I can't change country because I have an (unused) Merchant Account. Can you delete this Merchant Account for me, please, so I can change country?
Jan B (2:15pm QLD time): I've checked the email address you provided and I can confirm that it is associated with a merchant account. I really understand that it is important for you to change the country of your Google account. However, we don't have a feature wherein your can change the country of your account if there is a merchant account associated to it.
me: Sure. I'm asking for the unused merchant account to be deleted.
Jan B: Even if we close your merchant account, it will not unlink it from your email address.
me: OK. What do you suggest I do? It's an unused merchant account and I'll be operating an British account in Australia, which will be against copyright law for Android apps and media I may purchase.
Jan B: By design, the merchant account is embedded in the interface which means that once a merchant account is registered, it will be permanently linked to your email address and can't be deleted. The suggestion I can provide is for you to create a new Developer account and transfer your applications there.
me: No, I'm not a developer. I'm a user of Google products.
Jan B: You can then ask for a refund of the account that you won't be using from our Google Play Team.
me: No, I don't want to close my account. I've used firstname.lastname@example.org as my email for many years, and it isn't possible for me to simply choose a new email address just because your database isn't capable of deletion.
Jan B: I feel your frustration. However, the only option for you is to create a new Google Payments account with an entirely different email address.
me: How can we escalate this? email@example.com has never been used as a Merchant Account.
Jan B: I'll try to raise your feedback to our product team so that they can ponder upon it for future feature additions to the service.
me: No, that's not acceptable. I'll lose all of my purchases since 2009 from Google Play if I have to switch account... and all my history, and all my email, and all my data. That's clearly not acceptable. So how can we remove merchant account status from this account?
Jan B: You can still use your other services from Google. The only service that would be affected is your purchasing capability since the country for your Google Payments account can't be changed.
me: That's not acceptable. I appreciate you cannot change it with your interface. How can we fix this so that this unused merchant account is removed from my account? Who can we escalate this to? It's a simple database change.
Jan B: As mentioned, we can't disassociate a merchant account from your email address. Even if we close it on our end, it will not unlink it.
me: I can't simply lose hundreds of pounds of personal purchases from Google Play either, can I? So how can we escalate this? This isn't a feature request, this is an account database escalation.
Jan B: I suggest that you contact Google Payments team or Google Play team to know if they can assist you in transferring the applications from one email account to another. Deleting the merchant account is not possible since the merchant account is embedded in the interface of your email by design.
me: It's not an acceptable solution to have to decimate my entire Google account just because your system won't disassociate my details from an unused Merchant Account. "The merchant account is embedded in the interface of your email by design" doesn't make any sense, Jan. Sorry. How can you escalate this for me?
Jan B: I can escalate this concern to our supervisors. They can provide you further clarification about this. However, I'll be forwarding this to them and it may take within 24 hours before they respond to you through email.
me: OK, thank you. I'll see who I can find on Google+ who is responsible for Google Payments.
Jan B: That's a good idea while waiting for a response from my supervisors. Try to contact Google Payments team to know if they can help in transferring the data from your current account to a new one. You can contact them through this contact form: https://support.google.com/payments#topic=6209953&contact=1. Is there anything else, James?
me: No, that's not an acceptable solution in any form. I'm disappointed that we can't fix this, but I hope for a more positive response from your supervisors.
Jan B: I feel your frustration. I'll explain to my supervisors through email on what transpired on our conversation.
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- media.infoManaging Director, 1994 - presentmedia.info is the new name for Media UK
- Virgin RadioDirector of Digital Media, 2001 - 2007
- BBCHead of FM&T, A&Mi, 2007 - 2009