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Jake Thiewes
Works at AOL
Attended James Madison University
Lives in Fairfax, VA
250 followers|8,528 views
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Jake Thiewes

commented on a video on YouTube.
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I'm disappointed by this one. It's not even stanced, just lowered by what, an inch?

The bits about the check control, steering rack, and fog lights were funny (E36s gonna E36) but otherwise you focused on something completely irrelevant. Lame. 
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Rexypie, it is hilarious. Every bit of it except the stance bit.
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Jake Thiewes

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I'm absolutely livid. My boss sent his car to AA for diagnosis of a bad clutch, and ended up not getting it fixed. We needed to tow it to a different shop where it could be stored until a friend of mine purchased and fixed it.

If this were my tow bill, I would be calling my credit card company and refusing the charge.

Quick timeline of events:

Tuesday - I go to RRT after Advanced Automotive called and claimed the green 525i was delivered. Get to RRT and discover they have delivered a black M5 instead. Call AA and they apologize, say they will send the green 525 over in a few hours. Okay, I'll come back tomorrow.

Wednesday -- Call RRT, green 525 is here. I drive over. No key to said car is anywhere to be found. We call AA back. They forgot to move the green car's key over (it was inside the black M5). At 12:11 PM, they claim they are sending someone over with the key.

12:50 PM rolls around, no key. I call back. "Oh, we don't have a driver yet." "But you said you were leaving at 12:15... this is now my second lunch hour I've spent at a shop trying to get access to this car, and I think it's pretty ridiculous." The shop hangs up on me.

I go to eat at McDonald's down the street, come back at 1:30. No key. The AA driver finally shows up at 1:45 and is on the phone as he walks in. Asks if I'm the guy with the BMW and I say yes. He hands the phone to me, and his boss is on the phone (same guy I spoke to before). At this point, the boss instructs me to "go f*** myself" and hangs up the phone.

This is absolutely unacceptable. I understand a mis-communication and even sending the wrong car. Mistakes happen. But how everything was handled was beyond unprofessional. 

In no way will I ever recommend Advanced Automotive to anyone for vehicle repairs or towing needs.
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Wanna talk post-election impact on jobs, investors, and home-buyers? We'll be hosting a Hangout on the +AOL Jobs page tomorrow at 12:30! Post your commentary and we'll discuss.
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Jake Thiewes

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Hrm. #iPadMini  is tempting to replace my first-gen iPad.
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#Meh
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I'm building up the +AOL Jobs page on here... check it out, add it to your circles, and tell me what you want to see!
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added!
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Jake Thiewes

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They were #fired  for this. Really.

#flu   #swineflu  
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Jake Thiewes

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I still want to go drive a +Dodge Dart with three-pedals...
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Jake Thiewes

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It's #MusicMonday  apparently - what should I be blasting in my ears?
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Jake Thiewes

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Building my profile up... and then moving on to the AOL Jobs page.
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People
Have him in circles
250 people
Sylvia Plaugher's profile photo
Jocyl  Borromeo's profile photo
Baljit Singh damathia's profile photo
Justin G's profile photo
amine uciste's profile photo
Sinead Gilmore's profile photo
Michael Yessis's profile photo
‫طاهر ابوزيد‬‎'s profile photo
Nita Wilson's profile photo
Work
Occupation
Web/Multimedia Editor
Employment
  • AOL
    Editor, AOL Travel, 2013 - present
  • NASA Mid-Atlantic
    Pace Car Driver, 2012 - present
  • AOL
    Associate Editor, AOL Jobs, 2010 - 2013
  • Apple Inc.
    Specialist, 2008 - 2010
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Fairfax, VA
Previously
Harrisonburg, VA - Ashburn, VA - Herndon, VA
Links
Contributor to
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Introduction
During the day, I make the internet a better place.

During the evenings, I enjoy quality food and craft beers.

During the weekends, I drive the snot out of whatever car I have keys to, on whatever racetrack will have me.
Education
  • James Madison University
    Media Arts & Design, 2007 - 2011
Basic Information
Gender
Male
I'm a car guy through and through, and generally hate the idea of buying from a dealership. But, when you decide on what you want and realize it's a somewhat rare combination of vehicle/color/options/model year, you buy the nicest example within your budget. I was looking for a 2003-2006 GMC Yukon Denali, short wheelbase, in Blue-Green Crystal Metallic. A friend and I found two blue Denalis within 10 miles of each other, both at "small time dealerships" in Maryland. The first truck was completely thrashed, and did not reflect the "only 91k miles" listed in the ad. The second truck was located at Red Tag Center. We were nearby and figured it was worth checking out after the first was such a disappointment. I was skeptical as we pulled up - RTC is definitely not a place that spends money on looking flashy. The truck had been freshly-washed and vacuumed, and a lady that was outside moving some vehicles around asked if I wanted to test-drive it. My friend and I took it out and save for a few small issues, it was really in great shape for the age and miles (125k). I sat down and discussed pricing with the owner/manager (not sure which?) who was pretty direct and open about numbers. I appreciated him telling me that the financing he could offer me was only worth discussing if I had really bad credit. So, no thanks, I'll use my own financing. Red Tag Center ended up fixing the few problems with the Denali (needed a new pump for the rear air ride, washer fluid, and a light bulb) and I picked it up a couple days later. I paid $4k under KBB value for it and have been very happy with the truck so far. Turns out it was a one-owner vehicle that spent its life in Falls Church, always serviced at the local GMC dealer. A few things that I felt detracted from my experience with RTC: The process of getting license plates was ridiculous. RTC submitted my info to the Virginia DMV, the DMV sent *them* the plates, and RTC mailed them to me. RTC did not send my information to the DMV for several weeks, so this process took quite some time. I was not told that I had to take the vehicle for an emissions inspection upon my purchase, so the plates I did get from the DMV only had one month's registration on them. I had to then get the emissions test performed, fax the proof to RTC, and have RTC send along to the DMV. I don't see why the dealership had to be involved as a middle-man in getting plates. It's more a complaint on the DMV's processes than anything else, but it was frustrating. Melissa at Red Tag Center was generally friendly but I would have really appreciated more communication as far as "we've sent your stuff to the DMV" and so on. It was a communication black hole unless I called and nagged. Also - the Denali developed a pretty substantial power steering leak, alongside a shimmy in the front end. No big deal, I'll get it fixed, it's a 9-year-old truck. Not Red Tag Center's fault. However, when I called to ask what work they had done right before I bought the truck (for the sake of narrowing down my diagnosis), the manager said they didn't keep records of their work and he couldn't help me. Seriously, guys? How do you not know what you do to each vehicle? I'd have to think this information is kept for the sake of bookkeeping, realizing profit vs. loss on each vehicle, and so on. Thankfully, the mechanic had a vague recollection of what he had done and helped me out. If I were looking for another car or truck and Red Tag Center had what I wanted, I wouldn't hesitate to go back and shop there again. The process was generally low-stress and low-hassle. The vehicles on their lot all appeared to be in good condition. Definitely worth checking out at the least. I would hope they could improve the few points made above, but they're running a pretty good business as it is.
• • •
Public - a month ago
reviewed a month ago
I bought an '09 BMW 128i from Porsche of Arlington. Reggie was my salesman. To be clear - I bought the car here because it was a unique combo of color/options/transmission, and they are hard to find in such a configuration -- NOT because PofA is such a great dealership. When I first test-drove the car, the Service Engine Soon light was on. Reggie assured me that it was simply lit to remind you of the regular 50k-mile maintenance, which had just been done (it hasn't been) and it didn't indicate any malfunction. This is a complete lie. When I came back to buy the car, I brought my code reader. The SES light was on for a misfire in Cylinder 6. I called their bluff and rendered Reggie and the sales manager both speechless. Less informed consumers would not know to do this, however. The rest of the buying process felt very theatrical. Reggie and co. were not good at multitasking. The car was not even inspected or cleaned until I had signed the papers. Would it not make sense to do this *while* the customer spends hours filling out paperwork? A nail was discovered in a tire, and because of the supremely late inspection, the tire could not be replaced until Monday. I was trying to buy the car on a Friday. Talk about delayed gratification. Finally, I drove the car home on temporary license plates. Every other car I've purchased has either come with permanent tags, or they have been mailed to my home directly from the DMV. PofA requires you *come in* to pick up your tags. I asked why and they claimed "for security purposes" but "some out of towners get an exception." Good thing for them, I work from home on Fridays and could drive out to pick the tags up. Reggie was a very nice guy, but I made a point of not playing into his old-school sales games. I would not go back to buy another car if I could find the same model elsewhere. Car buying is a business transaction, not a theatre performance.
• • •
Public - a year ago
reviewed a year ago
3 reviews
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I'm absolutely livid. My boss sent his car to AA for diagnosis of a bad clutch, and ended up not getting it fixed. We needed to tow it to a different shop where it could be stored until a friend of mine purchased and fixed it. If this were my tow bill, I would be calling my credit card company and refusing the charge. Quick timeline of events: Tuesday – I go to RRT after Advanced Automotive called and claimed the green 525i was delivered. Get to RRT and discover they have delivered a black M5 instead. Call AA and they apologize, say they will send the green 525 over in a few hours. Okay, I'll come back tomorrow. Wednesday — Call RRT, green 525 is here. I drive over. No key to said car is anywhere to be found. We call AA back. They forgot to move the green car's key over (it was inside the black M5). At 12:11 PM, they claim they are sending someone over with the key. 12:50 PM rolls around, no key. I call back. "Oh, we don't have a driver yet." "But you said you were leaving at 12:15… this is now my second lunch hour I've spent at a shop trying to get access to this car, and I think it's pretty ridiculous." The shop hangs up on me. I go to eat at McDonald's down the street, come back at 1:30. No key. The AA driver finally shows up at 1:45 and is on the phone as he walks in. Asks if I'm the guy with the BMW and I say yes. He hands the phone to me, and his boss is on the phone (same guy I spoke to before). At this point, the boss instructs me to "go f*** myself" and hangs up the phone. This is absolutely unacceptable. I understand a mis-communication and even sending the wrong car. Mistakes happen. But how everything was handled was beyond unprofessional. In no way will I ever recommend Advanced Automotive to anyone for vehicle repairs or towing needs.
• • •
Public - a year ago
reviewed a year ago