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JP Seabury
Works at Comcast
Attended Daniel Webster College
Lives in Manchester, NH
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JP Seabury

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Looking for a new gig? Recruiter reached out to me for a perm Salesforce.com Solution Architect gig @ Colonial Life (Portland ME office). Message me if you're interested and I'll get you the recruiter's contact info.
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We're partnering with MooreMart, creating care packages for our troops.  Comcast Employees all around the building (we have a 500+ here in our Manchester office) are donating toothbrushes, toothpaste, lip balm, floss, s'more packs (Hershey chocolate bars, graham crackers, marshmellows) -- don't ask why we include that in the same package as all the dental gear, it's tradition! -- instant oatmeal, Ramen noodles, boxed movie candy, baby wipes, bottled water, white crew socks ... oh, and cards. Lots of thank you cards!

To my veteran followers -- what am I missing from the list?  What would you have liked to see in your care package?  We've still got 8 more shopping days left to fill our packages and get them shipped!
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JP Seabury

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Not quite, allacronyms.com ... CFNR means simply "Call Forward Not Reachable".

Comcast Business has a Cloud PBX solution called VoiceEdge.  With VoiceEdge, you can use CFNR to automatically re-route incoming calls in the event your own business phone is not connected to the Comcast Cloud PBX platform. Customer's can set this feature up in advance via the VoiceEdge Feature Portal, configuring the system to re-route their calls to a mobile phone, home phone or alternate office. This is a useful disaster recovery feature which automatically activates by a power outage, LAN issues, or anything that causes the customer to lose connectivity to the Comcast Cloud PBX platform.
 
For more VoiceEdge feature information, check out business.comcast.com/getstarted. 
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Xfinity Stores Get Down to Business
Xfinity stores have been a welcome sight in the communities where they have been introduced. Foot traffic in these stores is up, and approximately half a million customers visit them each month! They certainly are a colorful, more customer-friendly environment to the drab "service centers" which they replaced.  

The stores, however, have mostly been targeted toward our residential (home-based) customers. I work with the Comcast Business Services team, a separate entity within Comcast, which provides data, voice, video and advance product services to business class customers.  We recently partnered with the Xfinity stores team with a limited-market pilot that show cased Comcast Business offerings to the residential store traffic. The program has been a big success, and we're expanding it to 105 Xfinity stores in the months ahead.

Revamped Xfinity stores have a section dedicated to the Comcast Business Advantage program. Here customers can check out our latest service offerings for small-, medium- and enterprise-sized businesses: better phone rates, faster internet speeds, video offerings catered specifically to different types of businesses (bars, hotels, or even back office viewing), Metro Ethernet, Wide Area Ethernet, dedicated fiber link connections, soft PBX (Voice Edge) services, and more.

Xfinity store consultants are being trained to present the Comcast SMB products, and if appropriate, introduce the customer to a local account executive.  The local business account executive can then make a site visit to the owner's business, review their needs, and help them make a more informed buying decision.

It's exciting to see the Comcast Business Advantage program rolling out to the local Xfinity store markets!

Image Sourcehttp://lippincott.com/en/work/xfinity (and kudos to our marketing partner Lippincott, for their work behind the Xfinity Branding Campaign!)
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Absolutely true!
Great employees are reliable, dependable, proactive, diligent, great leaders, and great followers. They possess a wide range of easily defined -- but hard to find -- qualities.A few hit the next level. Some employees are truly exceptional, possessing qualities that may not appear on performance appraisals but nonetheless make a major impact on performance.Here are eight qualities of exceptional employees. See how many you possess:1. They’re a lit...
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How to Make a Sidescroller in Game Maker: http://youtu.be/IvO7EjsKM_A
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JP Seabury

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If you don't like the robots that are out there now, just build your own!
John Fin got a robot arm kit for Christmas, and disappointed in the quality, decided to build his own. He then “got carried away and built an entire voice controlled robot instead.” We all get inspired to build things after realizing that what is available isn’t quite what is needed. This, …
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Comcast just launched it's 10 Gbps service in 6 cities and towns in Connecticut.  Built 4 Business!

http://www.fiercetelecom.com/press-releases/comcast-business-launches-10-gigabit-second-ethernet-services-across-six-to
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they are wiring atlanta for resi fiber, 2Gbps
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JP Seabury

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Xfinity Stores Get Down to Business
Xfinity stores have been a welcome sight in the communities where they have been introduced. Foot traffic in these stores is up, and approximately half a million customers visit them each month! They certainly are a colorful, more customer-friendly environment to the drab "service centers" which they replaced.  

The stores, however, have mostly been targeted toward our residential (home-based) customers. I work with the Comcast Business Services team, a separate entity within Comcast, which provides data, voice, video and advance product services to business class customers.  We recently partnered with the Xfinity stores team with a limited-market pilot that show cased Comcast Business offerings to the residential store traffic. The program has been a big success, and we're expanding it to 105 Xfinity stores in the months ahead.

Revamped Xfinity stores have a section dedicated to the Comcast Business Advantage program. Here customers can check out our latest service offerings for small-, medium- and enterprise-sized businesses: better phone rates, faster internet speeds, video offerings catered specifically to different types of businesses (bars, hotels, or even back office viewing), Metro Ethernet, Wide Area Ethernet, dedicated fiber link connections, soft PBX (Voice Edge) services, and more.

Xfinity store consultants are being trained to present the Comcast SMB products, and if appropriate, introduce the customer to a local account executive.  The local business account executive can then make a site visit to the owner's business, review their needs, and help them make a more informed buying decision.

It's exciting to see the Comcast Business Advantage program rolling out to the local Xfinity store markets!

Image Sourcehttp://lippincott.com/en/work/xfinity (and kudos to our marketing partner Lippincott, for their work behind the Xfinity Branding Campaign!)
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My new, favorite Chrome Extension -- Amazon Kindle Cloud Reader.  Now all my eBooks are in my browser!

www.amazon.com/CloudReader
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JP Seabury

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Letters of Recommendation
A junior colleague approached me recently, and asked if I would write a letter of recommendation for a job opportunity she is pursuing.  The position is for a fairly senior level of leadership.

My first reaction was to pause and ponder ... is a letter of recommendation even appropriate for a position of this level? 

At some point in our careers, we rely less and less on letters of recommendation and increasingly more on our network, as well as the clear, empirical results of our past job experience.  If you weren't able to establish that network (or demonstrable results from past jobs), will a letter of recommendation be of any benefit?

For my part, I asked my colleague to tell me about the position, why she was interested in it, what her value proposition to the hiring manager was, and who the hiring manager was. It felt like a good fit to her personal skills and experience.

I suggested that rather than write a letter of recommendation, I thought it would be better if I reached out personally to the hiring manager (who I'm also acquainted with), and put in a verbal recommendation.

"I supposed that would be fine," she replied, although she seemed a bit dejected.  "I was really hoping for something tangible, something I could hold."

I found that very curious.  I value this colleague, and I will write her letter (as well as meet personally with the hiring manager).  And I suspect I'll working more closely with this colleague, and teaching the importance of networking over written-letters.  I sense she is prioritizing the wrong one.
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One option would be to write two letters of recommendation. One letter to the hiring manager recommending he consider her as a manager. The other letter to her recommending she consider herself as a leader, regardless of her position.
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People
Have him in circles
6,183 people
meneer Franssen's profile photo
Proggie Dumas's profile photo
Heather Bond's profile photo
Simon Claydon's profile photo
Herb Sawyer's profile photo
Post Launcher's profile photo
Mike Vanderpool's profile photo
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Education
  • Daniel Webster College
    Computer Science, 1976 - 1990
Basic Information
Gender
Male
Relationship
Married
Other names
Force Monkey
Story
Tagline
Sr. Director, Business Architecture - Comcast
Introduction
About Me: I'm a Sr. Director of Business Architecture at Comcast Business.  I head up the team that is doing Salesforce.com Requirements and Planning.  In this role, I work with end-users, stakeholders, business leaders, product managers, project managers, business leaders, developers and architects. Together, we develop wiz-bang-wow-awesome solutions on the Salesforce CRM platform.

My team helps design solutions that allow Comcast employees to connect with customers in a meaningful way, transforming the cusotmer experience through intelligent CRM design.

I love Customers and I love showing companies how to take better care of their customers. And while you don't necessarily need systems to engage well with customers, I believe it helps. My CRM tool of choice is Salesforce.com. I've been showing companies how to do more with Salesforce for over 10 years. I'm a Salesforce MVP and cloud-computing evangelist (rock 'on, Salesforce, Google and Amazon!). I'm a fan of all things tech, but I love unplugging on the weekend.

Note: The opinions expressed on Google+ are my own and not that of my employer. But if they knew what was good for them, the opinions I express on Google+ would be theirs, too.

How can I help you?
Bragging rights
Beautiful wife, amazing and talented kids, great friends, and I've loved every company I've ever worked for. What's better than that?
Work
Occupation
Captain, Customer Welcome Wagon
Employment
  • Comcast
    Director, Business Services, 2009 - present
  • Cedar Point Communications
    Director, Support Operations, 2004 - 2009
  • Brooktrout Technology
    Director, Customer Support, 1997 - 2004
  • Primary Rate, Inc
    Manager, Customer Support, 1995 - 1997
  • Litle & Co.
    Software Developer, 1988 - 1995
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Manchester, NH
Previously
Hudson, NH - I've lived in New Hampshire all my life. When you find the perfect place, it's hard to entertain ideas of moving elsewhere!
Links
YouTube
Contributor to
JP Seabury's +1's are the things they like, agree with, or want to recommend.
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Not my regular pharmacy, but they were able to fill my prescription fast when my regular pharmacist couldn't.
Public - 3 months ago
reviewed 3 months ago
Food was very slow to come out (almost 40 minutes!). Waitress was inattentive, and their were only 3 tables occupied in our section. I'd come to give them a 2nd chance to impress.
Food: Very GoodDecor: Very GoodService: Poor - Fair
Public - 2 years ago
reviewed 2 years ago
3 reviews
Map
Map
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Family favorite. Tex-Mex (not authentic Mexican), but decidedly yummy with good, friendly service. Try the Tijuana Dance Hall burrito, thank me later.
Food: Very GoodDecor: GoodService: Very Good
Public - 2 years ago
reviewed 2 years ago