About Me: I'm a Sr. Director of Business Architecture at Comcast Business. I head up the team that is doing Salesforce.com Requirements and Planning. In this role, I work with end-users, stakeholders, business leaders, product managers, project managers, business leaders, developers and architects. Together, we develop wiz-bang-wow-awesome solutions on the Salesforce CRM platform.
My team helps design solutions that allow Comcast employees to connect with customers in a meaningful way, transforming the cusotmer experience through intelligent CRM design.
I love Customers and I love showing companies how to take better care of their customers. And while you don't necessarily need systems to engage well with customers, I believe it helps. My CRM tool of choice is Salesforce.com. I've been showing companies how to do more with Salesforce for over 10 years. I'm a Salesforce MVP and cloud-computing evangelist (rock 'on, Salesforce, Google and Amazon!). I'm a fan of all things tech, but I love unplugging on the weekend.
Note: The opinions expressed on Google+ are my own and not that of my employer. But if they knew what was good for them, the opinions I express on Google+ would be theirs, too.
How can I help you?