Response from the owner - a year ago
Thank you for your business, and thank you for taking the time to share your experience. We are very sorry to learn that your experience with our service department was not what you expected. At JMK BMW, we work hard to deliver a quality experience, but we certainly can improve in our efforts and will use your feedback to do so. You are important to us, and we want to provide a satisfying experience. We would appreciate the opportunity to show you our commitment to an amazing customer experience in the future. If you would like to discuss this further, please contact Tino Pereira at the dealership.