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Iyanna Holmes
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In her circles
11 people
Have her in circles
64 people
Shay-d-lady Johnson's profile photo
Nishan Kumarasiri's profile photo
thelma lawton's profile photo
Jerome W's profile photo
B. Kalala's profile photo
Dorme Cooper's profile photo
JD Bergeron's profile photo
Rahsaan Goldsboro's profile photo
Denise Greene's profile photo
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I used Duryea's Flower Shop to send flowers to my aunt in Freeport for her birthday. I usually use 1-800-Flowers but decided to use a local flower shop this time. Big mistake. My aunt's birthday was on Sunday. Not Saturday. I placed my order online. My order confirmation states that delivery was for Sunday. Additionally, someone called me immediately after I placed my order and confirmed the Sunday delivery. The flowers were delivered to my aunt on Saturday. Again, not her birthday. On Sunday I called the flower shop to discuss the fact that I did not receive what I'd paid for (flowers delivered to my aunt on her birthday). I spoke to two women in the flower shop. In addition to not providing the service that I paid for (flowers delivered to my aunt on her birthday), both women were EXTREMELY rude, non-apologetic, and neither offered any compensation or consolation. They told me that if I wanted my money back or even a credit, that they would go and retrieve the flowers from my aunt. Of course I'm not going to agree to that because how rude and tacky would that be? After going back an forth with these two ladies for some time, I told them that I have a lot of family in Freeport and asked them if they were telling me that they did not want any of my future business. I also told them that I would be leaving a Yelp review detailing my experience. I hung up the phone extremely frustrated and a very unsatisfied customer but figured that was the end of it. Five minutes later they called me back to say that they had called my aunt and told her that I had cancelled the order. WHAT?! First of all, I did NOT cancel the order. Secondly, I did NOT tell them to retrieve the flowers or to call my aunt. Thirdly, HOW RUDE AND TACKY!!! Please take this warning. Do NOT use Dureyea's flower shop. Do yourself a favor and go to 1-800-Flowers. I've never had anything but a seamless order and delivery with them.
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Public - a month ago
reviewed a month ago
1 review
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