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issuetrak

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"We all know Patrick for his great spirit and a sense of humor. Not a day goes by in Support without a smile, all thanks to Patrick's jokes. He definitely knows how to lift team spirit." -Alex Goolie, Support Manager

Congrats to Senior Tech Support Analyst Patrick Triscitti for winning this week’s STAR award. Great work!
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How can Issuetrak help with you IT/Help Desk problems? Check out 5 ways for finding the right software for you. http://bit.ly/Help-Desk-Solutions
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“Customer Support is AMAZING. they answer everything quickly and efficiently and also give wonderful suggestions for ways to do things in the software that we couldn't have figured out ourselves.” Thank you Terri Walker from The EDGE Fitness Gym for the glowing review on Capterra!
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Okay, Monday, let’s grab our coffee and do this!
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Clearing the path for our women in the workplace! Thanks @lforwardcoach for the great webinar on Womens Leadership!
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@SeerInteractive and Issuetrak team up to develop new and improved content about the Issuetrak application!
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turning it changes into organizational improvement - Sarah Spangler, Director of Marketing http://bit.ly/IT-changes-org-improvement
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Have them in circles
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issuetrak

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How to calculate ROI for issue tracking software: Key benchmarks to consider. http://bit.ly/1XKwOto
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Oh what a time to be a heart! February is American Heart Month and we're creating home made Trail Mix bags for happy healthier hearts!
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I’ll have what they’re having! Adopting software applications already used within your company http://bit.ly/Ill-have-what-theyre-having
the easier way to source software “For my business, I need to do — (fill in the blanks) — a bit quicker/better/easier. Is there any software out there that can help me? How do I pick the best workflow process tracking package without trying dozens of different options?” In any business, in any department, we’ve …
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One software system. Unlimited Applications. Issuetrak as a Cross-Organizational Tool http://bit.ly/Cross-Organization-Tool
Higher Education: One Software System, Unlimited Applications Sometimes when we start working with a new customer, we all think we’re looking at a self-contained project. But when the client sees how the issue tracking software works, and asks “can you help us do this too?” everything changes. The application spreads to many different areas, some …
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turning IT changes into organizational improvement - Sarah Spangler, Director of Marketing http://bit.ly/IT-changes-org-improvement
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issuetrak's Collections
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You've got issues. We can help.
Introduction
No matter the size of your company, you need a software application and a team you can count on. Issuetrak values building relationships with our customers, and we know that’s what they care about, too—with their own customers.

Help desk. Support desk. Service desk.
Whichever desk you occupy, we can make it faster, more efficient, and headache-free.


Simple + consistent

Submit, track, and handle tickets the same way. Define the process the way you want it, and your team can stick to the plan. Every time and always in one place.

Bells + whistles

Reduce errors with predefined values in dropdown fields. Find out instantly who’s handling requests. Generate easy and accurate reports to get insight into trends and which departments need more assistance. Centralized communication lets you update issues and respond to user questions faster. Link assets to issues to identify problems with equipment you’re tracking. Fancy, we know.

Pick up the pace

Watch response times take a nosedive and customer satisfaction soar when you automate how your team handles requests. Stay informed with email notifications that make it easier to respond quickly. Set up flexible business rules to keep issues moving along to completion. Resolve and close tickets from anywhere using email, web login, and mobile access.

Help people help themselves

We know you’re popular. We don’t mean the awesome kind of high school popular. We mean the everyone-in-the-company-wants-your-attention kind of popular. No need to disappoint your fan club. Point them towards a robust Knowledge Base that’s easy to navigate and search.

Request your guided demo today http://bit.ly/issuetrakgplus
Contact Information
Contact info
Phone
1.866.477.8387, 1.757.213.1300
Address
6160 Kempsville Circle Suite 101B Norfolk, Virginia 23502