No matter the size of your company, you need a software application and a
team you can count on. Issuetrak values building relationships with our
customers, and we know that’s what they care about, too—with their own
Help desk. Support desk. Service desk.
Whichever desk you occupy, we can make it faster, more efficient, and headache-free.
Simple + consistent
Submit, track, and handle tickets the same way. Define the process the way you want it, and your team can stick to the plan. Every time and always in one place.
Bells + whistles
Reduce errors with predefined values in dropdown fields. Find out instantly who’s handling requests. Generate easy and accurate reports to get insight into trends and which departments need more assistance. Centralized communication lets you update issues and respond to user questions faster. Link assets to issues to identify problems with equipment you’re tracking. Fancy, we know.
Pick up the pace
Watch response times take a nosedive and customer satisfaction soar when you automate how your team handles requests. Stay informed with email notifications that make it easier to respond quickly. Set up flexible business rules to keep issues moving along to completion. Resolve and close tickets from anywhere using email, web login, and mobile access.
Help people help themselves
We know you’re popular. We don’t mean the awesome kind of high school popular. We mean the everyone-in-the-company-wants-your-attention kind of popular. No need to disappoint your fan club. Point them towards a robust Knowledge Base that’s easy to navigate and search.