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Intronis
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Cloud Backup and Disaster Recovery Services for the IT Channel.
Cloud Backup and Disaster Recovery Services for the IT Channel.

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Synergy Research came out with some new research last week, breaking out the pure public cloud infrastructure market, and when it looked at the numbers through that prism, AWS's lead was even more pronounced with a whopping 45 percent. Microsoft, Google, and IBM were less than 20 percent combined. http://bit.ly/2fi3uuO

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Be honest. Does your MSP provide exceptional customer service? Odds are you don’t. Jay Baer, author of Hug Your Haters, explained at Content Marketing World last month that 80 percent of businesses say they deliver exceptional customer service, but only 8 percent of customers agree. That’s a major disconnect. http://bit.ly/2exhRJO

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Cloud applications of all types have generally been a very good thing for managed service providers (MSPs). As more applications move into the cloud, IT becomes more complex to manage for the average IT organization. Not only are there multiple applications running in multiple data centers, there are also still all those workloads running on premise that aren't going away any time soon. http://bit.ly/2fx7YOZ

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There's no doubt that you heard about, and were probably affected by the Distributed Denial of Service (DDoS) attack on domain registrar Dyn last week. It was a devastating attack that took down services like Spotify and Netflix along with business cloud services like Box and Zendesk for a time. http://bit.ly/2eglJ6E

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The trillion-dollar question that most of the IT industry is trying guess the answer to these days is what percentage of application workloads will ultimately wind up running on public clouds. http://bit.ly/2ftgHS1

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First off, if you find yourself selling a commodity product or service, you only have yourself to blame. YOU chose your business and your customers; so if you truly are selling a commodity where margins are thin and clients are only loyal to the person giving them the cheapest price, GET OUT. I’m not trying to be hurtful, but the reality is you can choose. Sometimes you have to identify the big, stinking pile of dung in the middle of the room instead of throwing a rug over it and spraying some perfume to try and hide it. http://bit.ly/2fwqIAl

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Cyber criminals are becoming more and more sophisticated with their attacks, and ransomware attacks have increased 13 percent in September alone. http://bit.ly/2ejfew9

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Now it’s been conclusively demonstrated how susceptible even the largest of organizations are to distributed denial of service (DDoS) attacks. At the core of these attacks are multiple forms of malware that have spread to millions of devices connected to the Internet. Once infected, those devices are then incorporated into a massive botnet like the one that directed last week’s DDoS attack against Dyn, a provider of Domain Name System (DNS) services to Web stalwarts such as Google, Twitter, Airbnb, Paypal, Netflix, and Spotify. http://bit.ly/2eN4cQs

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Security is certainly a smart next step for any MSP looking to expand their offering. It’s something that every business needs, and offering services beyond anti-malware and anti-virus can take your business to the next level. While there are plenty of technical components to consider before offering new services, making the change the right way will help you secure your customers from looming threats and increase your margins in the process. http://bit.ly/2eZOnoJ

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This Tech Time Warp dives into the advances that have been made over the years. From 1888 when Massachusetts adopted Australia’s secret ballot method to electronic votes, technology plays an important role in the electoral process. http://bit.ly/2feGHnI
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