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There's so much more retailers can get from Black Friday than a short-term boost to revenues - with only 28 days to go, are you ready?
http://www.intilery.com/articles/blogs/retailer%E2%80%99s-guide-surviving-black-friday-cyber-monday #retail #ecommerce #marketing #blackfriday
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Get the basics of customer engagement in under 60 seconds!
https://vimeo.com/176289424
You don't need a long time to deliver an exceptional customer experience. Just take a minute to learn how to seamlessly interact and engage with your customers…
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Could your lack of engagement be terminal? Convert browsers into buyers with our top tips for travel sites!
http://www.intilery.com/articles/blogs/could-your-lack-engagement-be-terminal

#marketing   #travel   #toptips   #ecommerce  
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Once upon a time, every local shopkeeper knew your name and your order. Then the chain stores came, and businesses knew less and less about their customers. Now, one-to-one marketing and personalised service is back - so how are brands managing this online?
http://www.intilery.com/articles/blogs/evolution-personalisation
#business   #marketing   #digitalmarketing   #personalization  
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Gareth our CEO is guest lecturing today at the University of Chester, providing inspiration for the Computer Science undergraduates.
http://www.chester.ac.uk/
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Great result for @fruugo at our CELab. Intense 48hr weekend session brings Customer Experience to the forefront. Can't believe we got so much done!
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Do you know how to create the perfect, tailored customer journey? We've teamed up with Retail Week to examine how retailers can be braver in their one-to-one interactions with customers, and consider the perfect personalisation strategy in 2016 and beyond.
http://www.workcast.com/register?pak=7299631742266919
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A quick overview of the power of a personalised journey...
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Intilery are excited to announce that we’ve been shortlisted for "E-Commerce Agency of the Year" at the Northern E-Commerce Awards!
http://www.intilery.com/articles/news/intilery-shortlisted-e-commerce-agency-year
#marketing   #ecommerce  
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Is your website losing visitors? Follow our top 6 tips to make your website 'sticky' http://www.intilery.com/articles/blogs/6-steps-making-your-website-sticky
#digitalmarketing   #website   #marketing  
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Marketing Week last week reported that UK retailers are falling behind their US counterparts when it comes to omni-channel capabilities.Failure to keep up with developments in the industry doesn’t tend to end well – so how can UK retailers up their game and start to give their customers the experience they crave?

http://www.intilery.com/articles/blogs/supporting-omni-channel-shopper
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Day 2 of our CELab with client @Fruugo, an innovative company that understands that journey management is crucial in order to  help activate and retain customers
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Agile, performance driven, customer engagement technology proven to deliver incremental revenue.
Introduction
Intilery's customer engagement tools and systems help organisations deliver an enhanced customer experience.  Sophisticated customer engagement technology and strategic know-how designed to bring you closer to customers and targets.


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+44 (0) 844 802 4581