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In the Chat
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Customer Engagement Software for 2-way text messaging, social media, live chat, and instant messaging-Facebook Messenger, Line, WeChat, Kik
Customer Engagement Software for 2-way text messaging, social media, live chat, and instant messaging-Facebook Messenger, Line, WeChat, Kik

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Bill Gates ‏is on WeChat! Soon, messengers like WeChat will be the only apps we'll ever need. #GameChanger
http://hubs.ly/H06T5gM0
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Digital Customer Care Boosts Satisfaction in the Wireless Space

http://hubs.ly/H06P6NS0
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Looking for an action-oriented guide to jump-starting your company's customer experience and boosting profits? Look no further...

Read our review of Tema Frank's industry-leading book, "PeopleShock: The Path to Profits when Customers Rule."

http://hubs.ly/H06KjjZ0

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Mesopotamia, 1750 BC: The first known message is sent to Customer Service. Apparently, Nanni received poor-quality copper ingots from Ea-Nasir. If only he could have texted!

http://hubs.ly/H06Dqcz0 
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Learn about the digital revolution that's rocking the customer service industry. #CustServ #CXInnovation http://hubs.ly/H06BKbV0

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Learn about the digital revolution that's rocking the customer service industry. #CustServ #CXInnovation

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77% of consumers say that valuing their time is the #1 way to provide good customer service. -KateLeggett @Forrester

Letting your consumers contact you via SMS or messengers minimizes conversation time and frees them from "phone jail." Your time-hungry customers will thank you and, with increased satisfaction scores, you will thank yourself.

http://hubs.ly/H06xDQX0
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Find out how digital channels boost satisfaction, leading to higher retention rates and revenue growth.

http://hubs.ly/H06wNWy0

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Did you know that two-way SMS texting is highly effective for debt collection?

Multi-channel digital communications improve collection results, boost customer satisfaction, and cut costs by reducing the need for time-consuming phone calls.

With proper encryption and secure authentication, entire collection cases can be resolved over digital channels.

For more, read: http://hubs.ly/H06tkcM0
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