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In the Chat
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Customer Engagement Software for 2-way text messaging, social media, live chat, and instant messaging-Facebook Messenger, Line, WeChat, Kik
Customer Engagement Software for 2-way text messaging, social media, live chat, and instant messaging-Facebook Messenger, Line, WeChat, Kik

27 followers
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Snowman expresses gratitude for digital customer service
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Digital-Age Thinking for Digital-Age Contact Centers: https://hubs.ly/H09hrF-0
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How digital messaging can help your company survive Black Friday customer service madness: https://hubs.ly/H09gkjF0
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Providing stellar customer experience requires cross-company effort and vision (within and beyond the contact centre)! Practical and insightful thoughts from CX & Customer Service futurists Blake Morgan and Tema Frank: https://hubs.ly/H099cvG0
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The data goldmines are coming! Is your company ready to harvest & harness the oncoming deluge of consumer data? Article inspired by tech prophet +Kevin Kelly's work "The Inevitable": https://hubs.ly/H0992TN0
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"The time for AI in Canada is now." Craig Daniels on #GoNorth; featuring thoughts from Google's Senior Engineering Director, Steve Woods: https://hubs.ly/H0997sm0
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Did you know that Deutsche Telekom uses a chatbot made by I.am+ (tech start-up founded by frontman for The Blacked Eyed Peas)? Customer service bots have now hit the mainstream...
https://hubs.ly/H0974220
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Snappy chatbot ebook by @BlakeMichelleM provides cross-industry bot examples to get your idea juices flowing: https://hubs.ly/H0973zj0
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Artificial intelligence and digital communication are disrupting the contact center space: https://hubs.ly/H096lJ80
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