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In the Chat

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Interesting piece on digital - Customer service in France: a privilege for the few http://hubs.ly/H02TwZM0 @Vitolae
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‏Bribe Me With Amazing #CustomerService! http://hubs.ly/H02Pcf70 @Hyken @TomWCavanaugh
By Shep Hyken My automobile dealer wants my experience with them to be perfect. Really, they do! It turns out that the dealership is given a financial incentive by the automobile manufacturer to de…
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The Best Email Marketing Campaigns of 2016 http://hubs.ly/H02PcbY0
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Simple Venn diagram for #customerexperience by @colinsataylor
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Customer Experience Venn Diagram #customerservice by @colinsataylor
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Remember: No response - is a response. 
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Better Brands Have Happier Customer Service Agents http://hubs.ly/H02HYcs0 #custserv
Ask any customer service agent what they’d like to change about their job and the first thing out of their mouth is likely to be ‘the customers.’ And it’s no wonder since they face screaming, threats of physical harm, unreasonable expectations, and complaints to managers on a daily basis. Maybe that’s why Workopolis reports that the role of Customer Service ... Read More
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Have them in circles
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In the Chat

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The future of #CustomerService can't come soon enough http://hubs.ly/H02SK4K0 @BlakeMichelleM... and we agree!
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The best can blend digital and physical customer experiences.
http://hubs.ly/H02MzrY0
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The Secret to Providing Best Digital Customer Service Experience... might just be a trendsetting CEO #customerservice

http://hubs.ly/H02MzY-0
A new study shows that, for a company to implement a successful digital customer service experience, change must be embraced at the very top of the organization. Specifically, the study – which was carried out by international research company Forrester Consulting – found that chief executive officers must welcome and encourage a clear digital vision before their organization can successfully ... Read More
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Give customers the freedom of digital customer service. #customerservice #customerservicefreedom
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Have them in circles
23 people
Darren Hurst's profile photo
Chris Howlett's profile photo
hithem husin's profile photo
Karan Vasava's profile photo
Wayde Robson's profile photo
John Huehn's profile photo
Michelle Saunders's profile photo
Nick Savva's profile photo
Joe De Luca's profile photo
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5199548591
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Waterloo, ON
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2-way text messaging, social, in-app chat and mobile engagement for customer service
Introduction
In the Chat Communications enables contact centers to engage with customers over SMS text messaging and social media.
As a leader in customer service communications our truly innovative call center text message capability combines with social media, a complete metrics suite and compatibility with your CRM for a truly omni-channel sales and service experience.
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