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In the Chat

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Early adoption digital wallet is spiking in retail. Humans simply demand convenient digital solutions. Mobile wallet adoption is spiking at retail outlets. People demand fast, convenient digital solutions. http://inthechat.com/2016/01/28/retail-mobile-wallet-adoption-is-spiking/
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In the Chat

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Before they hang up the phone... give your customers a text number. Meeting customers on digital channels is proven to keep them happy.
http://inthechat.com/2015/12/02/responsive-online-presence-happy-customers/
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Avoid these common pitfalls when implementing digital customer care 
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Email was invented in 1971, SMS was invented in 1992.  
Instant Messaging is only now overtaking email in popularity.
What took so long?
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Enable text messaging and social media engagement for customer service
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Get a complete demo and try In the Chat at: http://inthechat.com  
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Have them in circles
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In the Chat

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A new customer service survey shows that many consumers are growing tired of traditional customer service support models. It suggests the answer may be digital service channels, such as text messaging support. The survey, which was carried out by Corvisa, a call center software and cloud communications company based in Milwaukee, is called the “Customer Service Report.” The survey found ... Read More
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Customer Service Hall of Shame 2015 is out. 
Hmmm... I wonder what can improve ‪#‎custserv‬ while reducing contact center cost? Hint: Text Messaging!
A new report shows that many of America’s biggest corporations are doing a poor job when it comes to customer service. It suggests that new approaches to dealing with customers, such as introducing social media or text messaging services, may be required.   The report, which was produced by 24/7 Wall St and research survey firm Zogby Analytics, involved a ... Read More
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We're excited to share this informative podcast, featuring our CEO, John Huehn, where he discusses the benefits of text message and social customer service http://bit.ly/1CtKLCn 
Text messaging: a customer service channel whose time has come - Interview with John Huehn of In The Chat
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Have them in circles
23 people
Marine Dumontier's profile photo
Joe De Luca's profile photo
Lindsay Martin's profile photo
John Huehn's profile photo
Darren Hurst's profile photo
LINDA FARAH DEE's profile photo
sara reg's profile photo
Karan Vasava's profile photo
Michelle Saunders's profile photo
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5199548591
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Waterloo, ON
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2-way text messaging, social, in-app chat and mobile engagement for customer service
Introduction
In the Chat Communications enables contact centers to engage with customers over SMS text messaging and social media.
As a leader in customer service communications our truly innovative call center text message capability combines with social media, a complete metrics suite and compatibility with your CRM for a truly omni-channel sales and service experience.
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