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In the Chat

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Email was invented in 1971, SMS was invented in 1992.  
Instant Messaging is only now overtaking email in popularity.
What took so long?
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In the Chat

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Enable text messaging and social media engagement for customer service
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Get a complete demo and try In the Chat at: http://inthechat.com  
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In the Chat

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Our CEO, John Huehn, recently shared five ways social media data and customer service could help your company attract new customers and retain existing ones... Check it out at http://bit.ly/1F8YNdJ.
Here are the five ways companies can use data from platforms like Twitter and Facebook, etc. to gain new customers and increase retention of current consumers.
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In a recent article published by Business News Daily, Nicole Fallon explores Big Data and explains why human interpretation is still necessary.

When asked for his thoughts on the topic, our CEO, John Huehn identified new technologies that are emerging which are allowing for human analysis to be re-focused where it is truly necessary...check it out!
John Huehn explains how new technologies gather and break down Big Data and how to use strategic human interpretation to achieve the results you want.
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While companies continue to invest in social media marketing, consumers may be wishing for customer service teams to take over.
A research study conducted at UCLA just revealed that customers have high demands when engaging companies through social networks.  As it turns out, tweeters
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Failing to respond to brand mentions and only responding to positive mentions are just a couple examples of the social media customer service mistakes to avoid.
Company Twitter and Facebook accounts are increasingly being used as customer service platforms, but some businesses are making big mistakes in the customer social sphere. Avoid these six errors when handling your customer relationships online.
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Have them in circles
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In the Chat

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In the Chat

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We're excited to share this informative podcast, featuring our CEO, John Huehn, where he discusses the benefits of text message and social customer service http://bit.ly/1CtKLCn 
Text messaging: a customer service channel whose time has come - Interview with John Huehn of In The Chat
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We're sharing the answer to this question and several great tips for initiating meaningful engagements with consumers in social media on our blog today: 
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We are excited to announce the official launch of ITC Enterprise, our enhanced social media sales and servicing platform that has been designed specifically for contact centers. Learn more here -
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We know that many companies are notoriously bad at handling customer service over social-media platforms. With a huge increase in customers turning to social channels to communicate, businesses should be focusing more and more resources to handle the demand.
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If you still think social media is a fad, you need to read this. McKinsey estimates that social media will unlock $1.3 trillion in value for businesses.
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Have them in circles
25 people
Nick Savva's profile photo
Marine Dumontier's profile photo
Philip Mondor's profile photo
hithem husin's profile photo
Charlie Walnuts's profile photo
Darren Hurst's profile photo
sara reg's profile photo
Omar Zia Khan's profile photo
Karan Vasava's profile photo
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5199548591
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Waterloo, ON
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Enabling text messaging and social media engagement for customer service
Introduction
In the Chat Communications enables contact centers to engage with customers over SMS text messaging and social media.
As a leader in customer service communications our truly innovative call center text message capability combines with social media, a complete metrics suite and compatibility with your CRM for a truly omni-channel sales and service experience.
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