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Your portal to e-commerce intelligence.
Your portal to e-commerce intelligence.

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Western shoppers flock to an app that features inexpensive Chinese goods

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Amazon lines up apartment owners to install package lockers - (Bloomberg)—Amazon.com Inc. launched a new service this summer it pitches as a way to help bring order and security to the piles of delivered packages cluttering the lobbies of apartment buildings. Apartment owners are showing interest. Called “Hub By Amazon,” the locker system can accommodate packages from any major carrier, including United Parcel Service Inc., FedEx Corp. and the U.S. Postal Service. A modular unit measures ab...

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PayPal’s Venmo app makes inroad with merchants - (Bloomberg)—The days when Venmo was just known as the app for splitting dinner bills with friends are over. PayPal Inc.’s peer-to-peer payments service can now be used to make mobile purchases at more than 2 million U.S. retailers, an effort to broaden Venmo’s appeal and bring in more money. The announcement Tuesday significantly expands the app’s reach in stores, up from the “thousands” of merchants PayPal had said in July accepted Venmo pay...

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Is HelloFresh about to eat Blue Apron’s lunch? - (Bloomberg)—HelloFresh, the meal-kit startup backed by Rocket Internet SE that plans an initial public offering in Frankfurt, is telling investors that it’s set to overtake its rival Blue Apron Inc. in the U.S. in the near term. HelloFresh generated sales of 143 million euros ($169 million) in the U.S. in the second quarter, up from 120 million euros in the first three months of the year, according to an investor presentation seen by Bloomber...

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Union Station aims to change bridesmaid dress shopping - Buying a bridesmaid’s dress can be a frustrating experience: The dress is often expensive and all about someone else’s taste, whether in style, cut or color, and not something the consumer would otherwise purchase. After experiencing this herself, Corie Hardee in 2012 decided to launch Union Station, an online rental service for bridesmaid dresses. The e-retailer allows brides to select a dress and then shoppers can rent it for $60 (c...

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Holiday shopping isn’t waiting for Black Friday, but online sales will still surge that day

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How Nordstrom adapted to the e-commerce challenge - At Nordstrom, exceptional customer service is not limited to a friendly, helpful salesperson creating a meaningful shopping experience. It’s about doing everything possible to put the customer front and center in everything they do. “If it’s not helping the customer, then it’s not customer service,” is one of the many aphorisms included in my new book, co-authored with breAnne O. Reeves, “The Nordstrom Way to Customer Experience Excellence...

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Roundup: Eloquii hires a VP of brand marketing and Capgemini acquires Lyons Consulting

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Bon-Ton’s suppliers worry about payment and pull back on shipments

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New census data suggests e-commerce sales jumped 15.7% in Q3
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