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Insight CX
40 followers -
The brand promises, the experience delivers.
The brand promises, the experience delivers.

40 followers
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Customers are having an experience with your offering, whether you want them to or not.

With preparation, you can drastically improve your customers experiences, even when things seem to be going wrong.

#customerservice #customerservice #southafrica  
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The list of best companies to work for is usually very similar to the list of best companies to buy from.

#CustomerExperience #SouthAfrica  
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Excellent customer experiences are still so novel that, when we have one, we talk about it.
Great customer experience is the overlap of 3 types of greatness. 1. Personal Greatness 2. Leadership Greatness...
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The first step to delivering unforgettable customer experiences is knowing your customer. Take the time to research who your customers are and what their needs are. Design an experience that encompasses those needs and your objections. Measure these experiences against set benchmarks.

#CustomerExperience #SouthAfrica #CustomerService  
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When it comes to outlining what's expected from your employees, vagueness is your enemy. By mapping out the journey and what's expected from employees, you will create a much more efficient team.

At Insight Customer Solutions, we offer a blueprint to map out your customers' experiences from beginning to end and how the experience can be maximized at each touch point.

#CX #CustomerExperience #SouthAfrica #Blueprint  
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ALL YOUR CUSTOMERS' EXPERIENCES MATTER! Read more on our blog.

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A great example of Customer Service. Would this work in South Africa though?

#SouthAfrica #CustServ #CustomerService  

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Happy birthday +Thando Mantsha!
Just got surprised for my birthday! Thanks to the +Insight CX team!
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Maximizing your Customers' Experiences should be an organisation-wide commitment. Every moment of truth not maximized is a lost opportunity. Read our latest blog post and feel free to share your thoughts: http://bit.ly/1bDT3dg

#CustomerExperience #CX   #SouthAfrica  

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Customer Experience leaders enjoy higher brand loyalty. Happy CX Day South Africa.

#SouthAfrica #CX #CXDay  
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