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Interactive Intelligence
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Have you been on the trail yet? 
PureCloud for Salesforce provides the out-of-the-box screen pops based on inbound phone numbers as described in Trailhead.
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As the old saying goes, "The only constant thing in life is change." The healthcare industry is continuing to face change thanks to evolving technology like #IoT and #mobile. 
Just as in every other commercial sector, technological innovations are fundamentally changing the landscape of the healthcare delivery systems.
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Tynan Equipment Company, a forklift dealer serving Indiana, deploys PureCloud Engage and experiences immediate benefits. 
PureCloud Engage℠ helps company streamline communication between four locations; increase efficiencies; improve visibility into performance; and reduce costs ...
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With the intro of new modern software architectures and practices (cloud, microservices, continuous deployment, data science, and more) do customer communications and engagement solutions still need to have a “best-by” date? 
It's a common understood truth within IT that everything will eventually come to EOL. But does it have to?
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Thanks to Hollywood, when we think of AI, we think robots taking over the world. Remember i, Robot? And because it is largely misunderstood, many people fear even considering adopting the technology. But will ignoring prevent it from happening? http://bit.ly/2byd8ZD
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Need help engaging your customers in this ultra-connected era? Join us Aug. 16 for our free webinar that will give you the insights you need to meet and exceed your customers' expectations. http://bit.ly/2by1bGl
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The millennial generation is out to change the world and is fueling the digital revolution. They represent a whole new breed of tech-savvy customers who demand ease, speed, and consistency, no matter how they choose to connect with companies. They are always on, always connected, and juggle an ever evolving arsenal of tools – from mobile phone to social networks. It’s the new normal, and in this virtual event, we’ll discuss how to successfully engage them on their terms. http://bit.ly/2bp67aS 
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We often talk about millennials as our customers. But are you prepared to have millennials as your customer service reps? http://bit.ly/2bgjGwp
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VR has arrived, and there are affordable options available that make it a realistic investment. 
A few weeks ago Interactive Intelligence's Randolph Carter wrote a short piece on a virtual reality (VR) app that we've been developing. I'd like to take a few minutes to continue that discussion. At Interactive Intelligence, we aim to be on the forefront of new technologies by considering if ...
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They say everything good must come to an end at some point. But does today's tech fall into that anymore? Learn more in our upcoming virtual event Aug. 30. http://bit.ly/2b1KpcI 
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Your competitors aren't your only competition. Your customers are comparing your customer experience to every other experience they've had, no matter the industry. #CX http://bit.ly/2aWA9T3
The customer experience you offer is being compared not to experiences of your competitors but to other industries. Here are tips on how to stand out and keep
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Now that Indy has a booming tech talent pool, the next step is to grow an equally booming talent pool of sales professionals. Check out what Indiana's TechPoint is doing to help. #Indytech http://bit.ly/2aQhJXq
Indianapolis seems to have no shortage of tech visionaries or of developers who can write code for ingenious apps and software platforms. And metro tech firms are finally attracting gobs of venture capital — upwards of $240 million last year, according to TechPoint, a nonprofit devoted to boosting the state's tech industry. Outside the glare of these victories, however, experts say there is a shortage of those who directly contribute to the bot...
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In their circles
48 people
Have them in circles
378 people
Nikos Dikefalos's profile photo
Cantaloupe's profile photo
FPX's profile photo
Laurie HK's profile photo
Mercedes Font's profile photo
Elisabeth Bassett's profile photo
Jeff Gillis's profile photo
Nicole Silva's profile photo
Inova Solutions's profile photo
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1 800.267.1364
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7601 Interactive Way Indianapolis, IN 46278
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Deliberate Innovation
Introduction
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 150-plus pending patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com.