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Genesys - Interactive Intelligence
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Trolls are often depicted as happy, magical little creatures. In the DreamWorks Animation film Trolls, they stay happy by creating positive experiences as part of their everyday lives. You’ll find trolls in every business. Some are happy, some are not! How many types of trolls do you recognize from our list below, and what can you learn from them about customer experience?
See what 7 trolls can teach you about putting a little magic into optimizing customer experience--and keeping it at the top of your list of priorities.
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There's no doubt that multichannel is here to stay and needs to be embraced. But it’s equally important to understand that it must be approached with caution, as failing to do so leaves us at risk of just giving ourselves more ways to disappoint our customers. On the blog today are reasons to approach multichannel, and why you should approach it with caution.
For those of you who like sneak previews, the main takeaway from this piece is that, while listening to our customers leaves us in no doubt that multichannel is
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Companies are quickly realizing that they must become more flexible and provide a more personal and seamless customer experience across all communications channels to stay relevant and keep millennials happy. Hear from Justin Helmig, Genesys Marketing SVP, about how this trend is actually benefiting everyone.
The digital revolution has led to rapid change no one could have foreseen. Many of these changes are playing out in the customer service arena where consumer expectations seem quite different than tho
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Looking for some great #CX reading to start off the new year right? Take a look at the top 2016 blogs from Genesys. #CustomerExperience #CustomerService http://gsys.co/qth4307Biao
Genesys has posted over 150 blogs. As we ramp up for 2017, I wanted to highlight some of the content that was enjoyed by thousands of global readers.
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+Genesys Completes Acquisition of Interactive Intelligence to Create World’s Leading Omnichannel Customer Experience Solutions Company. Read complete news here http://gsys.co/vt7D306Ihna #GenesysININ
Genesys Has Completed the Acquisition of Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company
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SpeechTechMag.com: The Outlook for Deep Neural Networks and Speech Technology
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In Part 1, we discussed why you should deploy a multichannel strategy. In Part 2 we’ll evaluate the various channels available. http://gsys.co/hW8O307PKci
In Part 1, we discussed why you should deploy a multichannel strategy. In Part 2 we'll evaluate the various channels available. Which Channel? Phone lines
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Where once millennials were bemoaned as entitled, lazy and non-committal, companies are now clamoring for their business and writing articles about how to best attract and serve them (hello!). And it's no wonder why the focus has shifted to this group of 20- and 30-somethings. Here are four technologies to help businesses succeed with millennials. http://gsys.co/JpkF307GiZp

http://gsys.co/JpkF307GiZp
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On the blog: What would George Jetson think of #cloud #contactcenters? #cctr #thejetsons via Genesys http://gsys.co/312N307E2Ea
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We were busy this week celebrating the joining of two great teams, now one family. Check out some highlights of our Follow the Sun parties across the globe. #GenesysININ
As we welcome our newest teams into the Genesys family, we celebrate globally from sunrise in Asia Pacific region to sunset on West Coast of the US. See all the fun as we follow the sun in celebration! Follow Genesys on Facebook @genesys and Instagram @genesyscx for more photos.
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With PureCloud, life is easier. That's right, no more juggling a whirlwind of complicated software across countless devices. Which is great, because not too many of us are good at juggling anything...especially fire sticks.
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Joining the Interactive Partner Network provides invaluable resources that will help you exceed your customers' evolving expectations and stay ahead of the competition.
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Powering the world’s best customer experiences
Introduction
Genesys® powers 25 billion of the world’s best customer experiences annually for more than 10,000 companies in 100-plus countries. With the industry’s #1 customer experience platform, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.
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1.877.797.0208
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Address
2001 Junipero Serra Blvd, Daly City, CA 94014