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Interactive Intelligence
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How Your Small Contact Center Can Turn Disruption to Your Advantage
Small contact centers are both excited and nervous about the new wave of innovation converging on them as major disruptive forces – cloud, mobile, big data and social – rock the contact center world. In this webcast we will share key insight into:
• The impact of these disruptive forces – cloud, mobile, analytics and social 
• What service delivery will look like in the future 
• How small centers can best capitalize on the opportunity, today

Register now:
http://event.on24.com/r.htm?e=774741&s=1&k=BB64BCC6145BCEAEBACF856495D80935&partnerref=inin2

#cloud   #contactcenter  
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Top five contact center initiatives for providers for improving patient engagement. 

Healthcare providers of all types are increasingly focused on patient interactions. Much of this is due to regulations brought on by the Affordable Care Act. What many providers may be overlooking, however, is the power of the contact center to improve patient interactions. 

Here are five key areas that healthcare providers can look to in order to improve overall customer experience:
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Your contact center is the heart of your business. Wouldn't you like to win a new one?

Keeping it up-to-date ensures that customers, partners and prospects have positive interactions with your brand, which has a direct impact on your business’ bottom-line. And with customers today able to vent their service dissatisfaction to potentially millions of people worldwide, businesses now more than ever can’t afford an outdated contact center.

Enter to win by April 30, 2014 www.customerexperiencemakeover.com

#contactcenter #contest
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We’re excited about sponsoring the sold out Cloud Factory event in Banff today and tomorrow. Touted as “Planet Earth’s Premiere Enterprise Technology Conference,” we'll be talking to attendees about communications and contact centres in the cloud at our stand. Attending? Come see us! http://thecloudfactory.io/ #Cloud #Cloudfactory
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Ready to dazzle your customers? Makeovers come in all shapes and sizes. What if you took that same concept – out with the old and in with the new – and applied it to the experience you deliver your customers? http://bit.ly/OVVdOt
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Big News! Interactive Intelligence to acquire Orgspan. Acquisition designed to strengthen Interactive's cloud-based business communications solutions. Learn more: http://bit.ly/1iujzu9 #cloud   #socialmedia  
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Communications in the Cloud: Our Take

"With the advent of Social Media, customers now have the power they’ve needed for years to let others know how bad their experience has been with the companies they do business with,” said Tim Passios, vice president solutions marketing, Interactive Intelligence. “By moving the contact centre to the cloud, companies can adopt newer technology and innovate fast in order to improve the customer experience.” 

If you’ve moved to the cloud, is this one of the benefits that you’ve seen? 

Read the entire article here: http://www.cloudcomputinginfo.ca/communications-in-the-cloud 
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Join us for this live Web event where our guests Mike Bevel, Editor of InsideARM, Martha Buyer, TCPA Consultant, and Interactive Intelligence Product Manager Chad McCormick will help you navigate TCPA’s increasingly complex governance so you can improve adherence, while maximizing performance. An extensive Q&A will follow the Web presentation, during which Bevel, Buyer and McCormick will answer live audience questions.

Register Now: http://bit.ly/1gLhqKf

The Telephone Consumer Protection Act (TCPA) of 1991 was intended to curb telemarketing and avoid transferring costs to consumers at a time where cell phones typically included fees for incoming calls. Today, TCPA spans autodialing, texting, calls to cell phones, faxing, certain landline calls, express consent and more.  
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News: Interactive Intelligence has been ranked second on Mashable's list of the 2014 Seven Best Tech Companies to Work For. http://t.co/yGSJdUSXdM
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New Video! Market Review & Predictions: Cloud Contact Centres Watch this video to hear Joe Staples, CMO, Interactive Intelligence and Richard Snow, Vice President Ventana Research discuss the benefits of cloud contact centres, how the market has changed in the past two years and what's coming next.
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Contact Information
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1 800.267.1364
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7601 Interactive Way Indianapolis, IN 46278
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Deliberately Innovative
Introduction

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company’s solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine’s 2013 Top 500 Global Software and Service Providers, and is the recipient of TMC’s Cloud Computing Magazine’s 2012 Cloud Computing Excellence Award. It has received Frost & Sullivan’s Company of the Year Award, Contact Center Systems, North America, for the last two consecutive years. Interactive Intelligence employs more than 1,500 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.