"With the advent of Social Media, customers now have the power they’ve needed for years to let others know how bad their experience has been with the companies they do business with,” said Tim Passios, vice president solutions marketing, Interactive Intelligence. “By moving the contact centre to the cloud, companies can adopt newer technology and innovate fast in order to improve the customer experience.”
If you’ve moved to the cloud, is this one of the benefits that you’ve seen?
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The Telephone Consumer Protection Act (TCPA) of 1991 was intended to curb telemarketing and avoid transferring costs to consumers at a time where cell phones typically included fees for incoming calls. Today, TCPA spans autodialing, texting, calls to cell phones, faxing, certain landline calls, express consent and more.
Healthcare providers of all types are increasingly focused on patient interactions. Much of this is due to regulations brought on by the Affordable Care Act. What many providers may be overlooking, however, is the power of the contact center to improve patient interactions.
Here are five key areas that healthcare providers can look to in order to improve overall customer experience:
Keeping it up-to-date ensures that customers, partners and prospects have positive interactions with your brand, which has a direct impact on your business’ bottom-line. And with customers today able to vent their service dissatisfaction to potentially millions of people worldwide, businesses now more than ever can’t afford an outdated contact center.
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7601 Interactive Way Indianapolis, IN 46278
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company’s solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine’s 2013 Top 500 Global Software and Service Providers, and is the recipient of TMC’s Cloud Computing Magazine’s 2012 Cloud Computing Excellence Award. It has received Frost & Sullivan’s Company of the Year Award, Contact Center Systems, North America, for the last two consecutive years. Interactive Intelligence employs more than 1,500 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or firstname.lastname@example.org; on the Net: www.inin.com.