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infoSpectrum Inc

Many people think of CRM as software, but the editors at CRM Magazine define it this way:

"Customer RelationshipManagementis a company-wide business strategy designed to reduce costs and increase profitability by solidifying customer satisfaction, loyalty, and advocacy."

True CRM brings together information from all data sources within an organization (and where appropriate, from outside the organization) to give one, holistic view of each customer in real time. This allows customer facing employees in such areas as sales, customer support, and marketing to make quick yet informed decisions on everything from cross-selling and up-selling opportunities to target marketing strategies to competitive positioning tactics.

ETLS bridges real-time data from external data sources with SugarCRMâ„¢ and SuiteCRM data to provide the holistic view of your customers.
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