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Ines Mergel
Works at Syracuse University
Attended Harvard University
Lived in Hannover, Germany
436 followers|27,132 views
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Ines Mergel

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Thanks for the invitation, +Alexander Howard! I joined this group, because I teach in the area of Open Government - mostly focusing on social media and how government can use new technologies in efficient and effective ways. I'm currently working on a project to develop metrics and impact measurement techniques for the use of social media in the public sector. I'm also interested in understanding how government can go beyond the open data hype and use technology to collaborate and share knowledge.
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+Ines Mergel Thank you for explaining your perspective further. For those following along, I'd add a few additional points of context in response.

1) All open data != open government data. Other sources include industry, academia and media.

2) Open government data is core to technology-fueled transparency efforts by organizations like +Sunlight Foundation but it not limited to it. There are also relevant uses in civic utility and economic activity, both of which fit under the "participation" and "collaboration" of the referenced memo. That's a point Vivek Kundra made frequently as US CIO. For an academic discussion on these points, check out  Croooked Timber: http://crookedtimber.org/2012/07/17/open-data-seminar-2/ and the recent papers by Yu/Robinson and Greenstein/Goldstein.

3) I hope this community will look at many aspects of "open government," from citizen participation to accountability to co-creation to the role of the media. The primary perspective I've applied over years has been using the lens of technological change but it's clear that legal, cultural and political factors make that a interesting but insufficient angle on its own.
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Ines Mergel

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Have her in circles
436 people
Andrew Krzmarzick's profile photo
Business Guide On IT's profile photo
Dustin Haisler's profile photo
Dirk Arendt's profile photo
Erik Johnston's profile photo
Tanya Logvinenko's profile photo
John Smelt's profile photo
Noel Dickover's profile photo
Dr. William J. Ward (DR4WARD)'s profile photo
Work
Occupation
Professor, social media resesarcher, social network analyst
Employment
  • Syracuse University
    Assistant Professor of Public Administration, 2008 - present
  • Aerzener Maschinenfabrik
    1991 - 1994
  • Harvard University
    Research Assistant, 2002 - 2008
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Previously
Hannover, Germany - Cambridge, MA - St. Gallen, Switerland - Kassel, Germany - Syracuse, NY - Somerville, MA - Boston, MA - Bad Pyrmont, Germany - Leiden, Netherlands
Story
Tagline
Government 2.0 and social media
Introduction

Ines Mergel is an Associate Professor of Public Administration at the Maxwell School of Citizenship and Public Affairs and The Information Studies School (ischool) at Syracuse University. She was previously a postdoctoral research fellow at Harvard’s Kennedy School of Government, Program of Networked Governance and the National Center for Digital Government. Professor Mergel teaches in the Master of Public Administration program courses on Government 2.0, New Media Management in the Public Sector, Networked Governance, and Public Organizations & Management. Her research interest focuses on informal networks among public managers and their adoption and use of social media technologies in the public sector. In particular, she studies how public managers search, share and reuse knowledge they need to fulfill the mission of their agency.

A native of Germany, Professor Mergel received a B.A. and M.B.A.-equivalent in business economics from the University of Kassel, Germany. She received a Doctor of Business Administration (D.B.A.) in information management from the University of St. Gallen in Switzerland and spent six years as pre- and postdoctoral fellow at Harvard’s Kennedy School of Government, where she conducted research on public managers’ informal social networks and their use of technology to share knowledge.

Professors Mergel’s work has been published in, among others, Public Administration Review, Journal of Public Administration Research and Theory, and American Review of Public Administration. Her thoughts on the use of social media applications in the public sector can be read on her blog: http://inesmergel.wordpress.com.

Education
  • Harvard University
    Postdoc, 2005 - 2008
  • Harvard University
    Doctoral Fellow, 2002 - 2005
  • University of St. Gallen
    Information Management, 1999 - 2002
  • University of Kassel
    Knowledge Management, 1994 - 1999
  • Berufsakademie Weserbergland
    Management, 1991 - 1994
Basic Information
Gender
Female
Ines Mergel's +1's are the things they like, agree with, or want to recommend.
Social Media Strategies with Veronica McGregor
gov20class.blogspot.com

Veronica McGregor We had the pleasure of meeting Veronica McGregor, News and Social Media Manager NASA Jet Propulsion, via Skype on Wednesda

When Government Pays for Success, Not Services
www.govexec.com

Pilot projects tie contractor payments to target outcomes rather than completed work.

NSA 'hacking unit' infiltrates computers around the world – report
www.theguardian.com

NSA says Tailored Access Operations is a 'unique national asset' as former NSA chief calls Edward Snowden a 'traitor'

Twitter launches emergency alerts feature
www.computerworld.com.au

A new Twitter feature will allow emergency services to deliver real-time warnings to smartphones during bushfires and other emergencies.

LAFD halts popular Twitter feed, blocks access to 911 call records
www.latimes.com

The Los Angeles Fire Department put its social media accounts on “hiatus” Thursday and announced it was refusing access to 911 audio recordi

Sebelius: I'd have delayed Obamacare web rollout had I known of glitches
www.theguardian.com

Health and human services head tells congressional panel that 365,000 people signed up for private coverage in November

Nobel winner declares boycott of top science journals
www.theguardian.com

Randy Schekman says his lab will no longer send papers to Nature, Cell and Science as they distort scientific process

#Barf – how Twitter can reduce the spread of norovirus
www.theguardian.com

The Food Standards Agency is using social media to predict outbreaks of winter vomiting bug earlier than lab reports can

Older Adults and Internet Use: (Some of) What we know | Pew Research Cen...
pewinternet.org

The current state/future direction of research looking at older adults and tech use

The Biggest News in the Healthcare.gov Report: Just How Bad It Was
www.theatlantic.com

In order to boast how far the federal site has come, HHS laid out how bad it used to be.

TV Is Dying, And Here Are The Stats That Prove It
www.businessinsider.com

The TV business is having its worst year ever...

Analysis: 3 Ways to Avoid Another HealthCare.gov Mess
www.govexec.com

Simplify contracting rules, focus on quality and upgrade the workforce.

Mergel dsgt c-klasse_2013
www.slideshare.net

www.stadt-und-gemeinde.de Die neue C-Klasse ist da AUTORIN Neue Aufgabenprofile für Datenmanager in Städten und Gemeinden der USA Prof. Dr. I

Time to tame the NSA behemoth trampling our rights
www.theguardian.com

Yochai Benkler: From leaks and Fisa court papers, it's clear the NSA is a bloated spying bureaucracy out of control. It can't be reformed by

Man Spends More Than $1,000 to Call Out British Airways on Twitter | TIM...
business.time.com

Twitter has long been the kvetching board of the Internet, with users constantly complaining about everything from geopolitics to One Direct

The Happiness of Pursuit | TIME.com
nation.time.com

Americans are free to chase happiness, but too few of us actually achieve it. The answer is in knowing how—and where to look

Overview | Pew Internet & American Life Project
pewinternet.org

Overview | Pew Internet & American Life Project

Social media in disaster management [ppt]
inesmergel.wordpress.com

I was recently asked to talk about the use of social media in times of crisis and disaster management. The topic is extremely interesting to

Emergency Management and Social Media - C-SPAN Video Library
www.c-spanvideo.org

Witnesses testified on the use of social media in emergencies, focusing on recent crises such as the Boston Marathon bombing and tornadoes i