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Verified local business
IHL
Construction Equipment Supplier
Today Closed
22 followers|1,305,669 views
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250 Rowntree Dairy Rd Woodbridge, ON L4L 9J7 Canada
250 Rowntree Dairy RoadCAOntarioL4L 9J7
+1 416-748-0204ihlcanada.com
Construction Equipment Supplier, Business Service
Construction Equipment Supplier
Business Service
Construction and Planning Services
Industry
Machinery
Materiaux
Tool Store
Tools
Today Closed
Sunday ClosedMonday 6AM–6PMTuesday 6AM–6PMWednesday 6AM–6PMThursday 6AM–6PMFriday 6AM–6PMSaturday 6AM–12PM
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Review Summary
4.3
101 reviews
5 star
77 reviews
4 star
7 reviews
3 star
3 reviews
2 star
No reviews
1 star
14 reviews
"I would rate this company 10/10 for high quality of service."
"The pricing is amazing and the customer service and communication is excellent."
"Ans there products are more expensive than Home Depot"
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Christa Southwell's profile photo
Christa Southwell
4 weeks ago
I was very impressed with the quality of customer service. Every inquiry was answered in an extremely timely fashion and the responses were always professional. I was worried my order wouldn't deliver on time and Nan assured me it would and made sure it did. Thank you IHL and especially Nan! I will definitely order from here again.
Clinton Seppala's profile photo
Clinton Seppala
a month ago
Have dealt with them for many years in Ontario. Moved to Alberta and tried online ordering. Came very quick. Had a issue with one item and got it sorted with Nan right away. Only wish shipping was free when over certain amount.
Actinium Engineering's profile photo
Actinium Engineering
8 months ago
I normally go into the store, but recently purchased a Bosch GLM 50C online from IHL. It arrived very quickly and was packed well, but unfortunately, it was defective from the manufacturer (some buttons didn't work). I emailed IHL and Nan got back to me very quickly with a return shipping label to send the defective unit back and told me they were out of stock so the replacement may take a week. I asked for an update a week later and Nan said they had not received the shipment from Bosch yet but he would ship as soon as he got it. The next day they received the order and shipped my meter. So overall, not a perfect experience (due to Bosch's poor quality control), but IHL did everything possible to rectify the problem. Well done.
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Scott Lassaline's profile photo
Scott Lassaline
7 months ago
Phoned to ask if they had a nailer in Stock. They confirmed 16 units. Drove half hour to store and none in stock. No apology from 3 different staff and no one offered to order the unit. Have bought lots here in the past but never again
Eric St-Arnauld's profile photo
Eric St-Arnauld
a month ago
Nice communication. Fast response, these guys are very professional. The price are also very competitive. Honnest, no inflated regulars prices. Would like the free shipping option to be expanded to Quebec. Otherwise, nice team.
Pete Kamstra's profile photo
Pete Kamstra
4 months ago
Was looking to buy a dewalt 20V sawzall , a dewalt blower and a new work pouch. Saw that the prices were very good at IHL so decided to purchase them there. Was given free shipping for my first order in spite of the fact I was not in the GTA . Order was here 2 business days later. Very happy ! Highly recommended. Thanks Nan Xu
Raymond Borges's profile photo
Raymond Borges
8 months ago
I have ordered a couple times from the web store and the customer support from Nan has been great. I have received my shipments as promised. The prices are very competitive and the free shipping makes it a great deal and it saves me a lot of time.
Mike D's profile photo
Mike D
10 months ago
I found a good deal of Bosch clpk250 drill and impact driver combo kit and purchased it from them online. At the beginning, I have had a little concern as they are located in Ontario, and I am in Vancouver. After a little research online, I decided to give it a shot. After received the product, I realized the drill cannot fulfill the requirement of accuracy needed for my work. I then contacted their customer service and got offers to replace it or return it at no cost. I really liked the deal, so I pined my hope onto its an defective on individual product and decided to see if a replacement can do better. Unfortunately, the replacement was doing the same thing. I realized this was Bosch's problem and I had to return it eventually. Even though the deal was not done. I have to say they have very good customer service, as least the representative Nan really cares the customer he is dealing with. I can feel he understands the concerns of online customers and the importance of reputations to his employer for doing business online. During the entire process, the communication has been efficient and smooth. Based on my experience IHL is a worry free online reseller. It is definitaly on the top of my list if I need to buy tools online again..
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