Response from the owner - a year ago
I apologize your experience wasn’t what you had hoped for and I’m sorry you felt our employee insulted you while he was assisting you in our showroom. Many toilets have similar looking parts, but are not interchangeable. By way of suggestion, a digital camera or camera phone is very helpful when searching for parts. Close up and broad angle photos of the inside of the toilet are especially useful. Because many parts are incompatible, it’s useful to make note of the toilet brand, when possible. You can even email us your picture to help identify what you already have.
All the Best,
Ideal Plumbing, Heating, Air & Electrical