Profile

Cover photo
Verified local business
IT Xpress
Computer Repair Service
Today 9:00 am – 5:00 pm
7 followers|54,017 views
AboutPostsCollectionsPhotosVideos

Stream

IT Xpress

Shared publicly  - 
 
IT Xpress is a certified Bitdefender technical specialist and we recommend Bitdefender to all of our clients. Our My ITXpert Pro and Premier clients get Bitdefender Endpoint Security that is centrally managed and monitored 24x7 by our technicians. This allows us to respond to initial virus infections/attempts before they grow into a true security event. Call or email today to get your home/business protected! 336-525-5005/help@itxpress.biz
You will be pleased to know that Antivirus Plus, Internet Security and Total Security have received PC MAG’s highest praise. Editor’s Choice is yet another
1
Add a comment...

IT Xpress

Shared publicly  - 
 
Severe weather can wreak havoc on computer systems and networks. Having trouble getting online after the recent storms? IT Xpress can help! We stock many replacement parts and can do emergency repairs on site or in our shop. Contact us at 336-525-5005 or help@itxpress.biz.
1
Add a comment...

IT Xpress

Shared publicly  - 
 
We're seeing more and more Macs infected with malware/adware that can be difficult to remove. The Bitdefender tools have done an excellent job removing most of it. We recommend running this tool and the Bitdefender Virus Scanner (available from the App Store). Worried you might not remove everything? Bring your Mac in for a cleaning and we'll also ensure it's running the latest version of OSX that it can!
1
Add a comment...

IT Xpress

Shared publicly  - 
 
Malware attacks net hackers, in average, a 1,425% return on their investment. This is one reason why it seems like attacks are coming from everywhere...
Trustwave released a new report which reveals the top cybercrime, data breach and security threat trends from 2014. They gathered the data f...
1
Add a comment...

IT Xpress

Shared publicly  - 
 
If you use LastPass to store your passwords, you should change your master PW ASAP. Actual password data was NOT compromised, just some account info that could help attackers try to gain access to your account if you don't use two factor authentication.
Bad news first, folks. LastPass, our favorite password manager (and yours) has been hacked. It’s time to change your master password. The good news is, the passwords you have saved for other sites should be safe. The Intermediate Guide to Mastering Passwords with LastPass The Intermediate Guide to Mastering Passwords with LastPass The Intermediate Guide to Mastering Passwords with LastPass is easy, secure, and works across systems and browsers—it...
1
Add a comment...

IT Xpress

Shared publicly  - 
 
Looking for a new laptop? Considering a high def or ultra high def screen? Be careful what you wish for. High resolution screens make pictures and movies look better plus allow you to fit more on your screen, but they also make text smaller and harder to read. Windows has features to scale text sizes up, but a lot of programs aren't designed to handle this - so they look fuzzy and sometimes just bad when you scale things up. So before getting that high resolution screen, try it out with normal text size (can you see it clearly) and with the text sized scaled up to 125 or 150%. Here are some tips for high resolution computers.
Super high resolution displays are becoming more common on Windows laptops, but densely packing pixels into a small screen comes with some trade-offs. The resulting image can be great—text looks smooth and high quality images are stunning—but not all applications are designed to run at high resolutions, making for a very mixed experience.
1
Add a comment...

IT Xpress

Shared publicly  - 
 
This is new - an encryption virus that 'slept' until a given day. The ransom was small ($24), but an infection like this still can cause major disruptions to businesses and personal users alike. The best way to protect yourself from an encryption infection is to have a reliable online backup. IT Xpress is an authorized Backblaze reseller and can help you ensure all your data is safe and secure for as little as $5 a month!
The latest ransomware threat Locker has struck. Are you at risk?
1
Add a comment...
In their circles
16 people
Have them in circles
7 people
Brandy Lee Goode's profile photo
albert azegha's profile photo
Tory Polischuk's profile photo
Brandy Goode's profile photo
marketta kyyrönen's profile photo

IT Xpress

Shared publicly  - 
 
We're getting asked by many clients if they should upgrade to Windows 10 now that Microsoft has pushed 'alert' icons to every Windows 7/8 user. Our recommendation is yes, but not right now...

Windows 7 and 8 are solid operating systems that work well. The biggest complaint about Windows 8 is no Start Menu and default desktop. But you can get that back by installing ClassicShell (http://classicshell.net). Just uncheck the Classic IE and Explorer options during installation and Windows 8 will feel just like Windows 7. Upgraded to any operating system right when it comes out can be problamatic. Better to let it be installed by early adopters for a few months. If you own a business and Windows 7 or 8 are working for you? Stick with them as they're fully supported. 

Eventually you SHOULD upgrade to Windows 10, but for most people - you can probably wait until the end of the year or sometime next year. Windows 10 does not offer any 'must have' features that Windows 7 or 8 lack (besides bringing a Start Menu back that's not very easy to use).

Still want Windows 10 but are worried you might have issues? We can do the upgrade for you (after the WIn 10 July 29th release) AND tuneup your system. All for $99. Call (336-525-5005) or email (help@itxpress.biz)!
Microsoft is asking you to reserve your free upgrade to Windows 10 and prep your PC to install it on day one. But should you? And if so, when?
1
Add a comment...

IT Xpress

Shared publicly  - 
 
As news of the LastPass compromise spreads, many users are wondering if using a password manager is smart (all your eggs in one basket protected by one password). Setup properly, the answer is an emphatic yes. The key is two factor authentication. LastPass allows you to enable two factor authentication, so even if your master password was compromised, the attackers still could not get in without your cellphone, Yubikey, etc. More importantly - you should have two factor authentication enabled on your primary email account as that can be used to reset most account passwords anyway.
Hackers broke into popular password manager LastPass this week, which raises some obvious questions: If the service you use to protect your passwords from getting compromised gets compromised, should you still use it? Is it really wise to store all our passwords in the cloud?
1
Add a comment...

IT Xpress

Shared publicly  - 
 
Ten Security Issues Small Businesses Face...

Having a dedicated IT person is a luxury most small businesses can't afford. Yet in today's hostile online environment, it's more important than ever to keep your business secure... Here are some common security issues we've found with small business clients:

1) Open or insecure WiFi networks. If your WiFi is not using WPA2 encryption, your network is vulnerable to outside attack.
2) Not locking accessible computers. Leaving your computer unlocked on the counter while you help a customer allows someone else to install malware/control software in a matter of seconds. Always lock your computer (Window+L is a handy keyboard shortcut) when you leave it.
3) Shared drives. We often see businesses with multiple computers sharing the entire C: drive on their network instead of individual folders. Many malware attacks will scan a network for ANY accessible folder and infect, or worse, encrypt them. Only share folders you NEED access to and only give write access if necessary.
4) Expired Antivirus. Free antivirus programs are OK, but paid versions provide much better overall security. You have to renew the license annually. If it expires, you won't get any new virus signature updates, or worse the program will completely deactivate.
5) Password Post It Notes. It's one thing to have a password on your monitor in an office that's locked when you aren't there. But many people put vital passwords (bank accounts!) on a post it note that can be seen easy if a 'customer' peers around the monitor when you are distracted. Use a password manager instead.
6) No backups. Many business rely on Quickbooks and their company file is their lifeline. If you're infected by an encryption virus or you suffer a hard drive failure - you could lose EVERYthing. External drive backups are not enough as encryption viruses will attack those too. Only offsite backups can protect you completely.
7) Not using two factor authentication or strong challenge questions. Most small businesses run off of a single bank account. If hackers gain access to that account and wire the money overseas, you have 24 hours to reverse it, or it's gone forever Could your company survive that? The easiest way for hackers to gain access to critical accounts? Your email. If they can get to your email, they can often reset passwords. Enable two factor authentication on EVERY account you can, and then use an app like Google Authenticator to make it easy to use. Make sure your bank account security questions are obscure - not something a hacker could figure out from your Facebook profile.
8) Using Windows XP. Windows XP has not received security updates in over a year now. Your systems should all be running Windows 7 or better if possible.
9) Out of date software. Many users will just close popups prompting to update programs like Java, Adobe Flash, Adobe Reader, and more. These are common virus infection points and those updates close critical security holes. Keep your software up to date. Running an ad-blocker in your web browser can also help protect you.
10) Out of date router software. Most small businesses use off the shelf consumer routers to protect their networks. However, these devices must be updated manually and millions contain vulnerabilities that hackers are taking advantage of daily. If they can compromise your router, they can access your network. If your router has new firmware, update it. If the manufacturer hasn't released an update for it in a few years, replace it. Even better? Use a security gateway with advanced malware and intrusion detection.

This is is not an exhaustive list. Overwhelmed? IT Xpress can help! We have affordable service and security plans that will ensure your network, computers, and online presence are secure and hardened against attack. Contact us today (336-525-5005/help@itxpress.biz) for your free security audit! 
1
Add a comment...

IT Xpress

Shared publicly  - 
 
If you use Windows 8 and use Outlook/HotMail for your email, your online life can be exposed in no time if someone has physical access to your laptop because Windows 8 uses your Microsoft password as your login and it's not complex enough. Simple dictionary words and some numbers are not enough.
Or, how to compromise Windows 8.1 through Web search and open source software.
1
Add a comment...

IT Xpress

Shared publicly  - 
 
If you're wondering how to choose between all the Android choices out there, this tool will give you some insights. The article notes the tool skews to flagship phones, but it can still give you a lot of information.
Picking an Android phone is tough. If you keep up with tech blogs, you probably already have some criteria. However, for those who just want to pick a phone and go, Google’s made a handy tool that helps you decide which phone to get quickly. How to Pick Your Next Android Phone: 2015 Edition How to Pick Your Next Android Phone: 2015 Edition How to Pick Your Next Android Phone: 2015 Edition Fun fact: there are roughly seven different model Android ...
1
Add a comment...
IT Xpress's Collections
Contact Information
Map of the business location
1061 S Third St Ext Mebane, NC 27302
1061 S Third St ExtUSNorth CarolinaMebane27302
(336) 525-5005itxpress.biz
Computer Repair Service, Computer Consultant
Computer Repair Service
Computer Consultant
Computer Store
Today 9:00 am – 5:00 pm
Monday 9:00 am – 5:00 pmTuesday 9:00 am – 5:00 pmWednesday 9:00 am – 5:00 pmThursday 9:00 am – 5:00 pmFriday 9:00 am – 5:00 pmSaturday ClosedSunday Closed
IT Xpress provides In Store and On Site Information Technology services to small business and residential customers in Orange and Alamance counties. Unlike some big name IT companies, we provide tailored solutions to your specific technology problems.
Google+ URL

Street View

Panorama
Your Activity
Write a review
Review Summary
4.5
6 reviews
5 star
5 reviews
4 star
No reviews
3 star
No reviews
2 star
No reviews
1 star
1 review
"Price was great too and their recommendations actually saved me money."
"...to find out what I should expect to pay and who might provide the service."
Photos
Scrapbook photo 2
Scrapbook photo 3
Scrapbook photo 4
Scrapbook photo 5
Scrapbook photo 6
Upload public photo
People
In their circles
16 people
Have them in circles
7 people
Brandy Lee Goode's profile photo
albert azegha's profile photo
Tory Polischuk's profile photo
Brandy Goode's profile photo
marketta kyyrönen's profile photo
All reviews
Mark Rodrigues
6 months ago
Thought that my hard drive was broken and that I needed to recover and replace the device. I did a search to find out what I should expect to pay and who might provide the service. The bid from IT Xpress came back as the lowest cost by far, so I brought my computer to them. IT Xpress ran a diagnosis, found the issue to be something else entirely. They fixed the problem at a cost far less than what I expected to pay for a recovery service, let alone a new hard drive. Lesson learned, don't assume. Take the computer to an expert. And I can think of no better an expert than Mike Baptiste the owner of IT Xpress. What I particularly appreciated about the service was after the repair was completed Mike did some clean up and corrected some setting to make certain that my computer ran better than before and would continue to run efficiently.
• • •
Brandy Goode's profile photo
Brandy Goode
6 months ago
They did a thorough job at finding all of the kinks in my computer and made sure I understood the problems. Price was great too and their recommendations actually saved me money. Definitely will trust this shop with future needs and will refer to friends/family.
Stats Muzik's profile photo
Stats Muzik
5 years ago
Lets get straight to it.I dropped my cpu off Thursday to remove spyware and I asked him when I could have my cpu back and he told me Monday. He told me he would call to tell me he would have it done. He never called so I called him and he told me it would be done by Friday. I go by there and its still not done. He said come tomorrow it would be finished. I go by there Saturday and there is a note on the door saying closed for today I will be open Monday. Can't catch him Monday and I get it back Tuesday. I hate to be lied to. Not once but three times. When I walk in there was another lady that had been waiting for a long time for her cpu too. He did a good job but the wait wasn't worth it and I didn't like the broken promises either and I was still charged full price.
• • •
Todd Baker
5 months ago
I dropped off my laptop with a failed hard drive and picked up one with a new SSD and all of my files back. When I paid for the work the drive cost was $20 less than what was quoted (original quote was a good price) as there had been a price drop for the drive and IT Xpress passed it on to me. Good pricing, recovered my files, reinstalled all, and a laptop that is running better than ever. He also took the time to explain a few things that will keep the laptop running well in the future.
• • •
Sugaree Thornton's profile photo
Sugaree Thornton
4 months ago
We have used IT Xpress over the years, time after time we receive great professional & fast service, highly recommended.
A Google User
5 years ago
After having tremendous problems with a very slow office computer, I called IT Xpress and explained the trouble. I explained that not only was this our office computer, but also held the software for our customer base and records of their progress, so we could not be without it for long. I was told to bring the computer in for a free estimate, which was very reasonable on a Wednesday. Again, because it held our member information, I got the estimate, but had to go pick it up temporarily and use it until Friday, at which point I took it back on Friday afternoon to be completed over that afternoon and Monday morning. I picked the computer up on Monday afternoon and all was working better than ever by the end of the business day. It's great to have personal, small town service with consistent and reliable communication.
• • •