Response from the owner - a year ago
Dear Mr. Lin,
Thank you for sharing your experience on Google.
We value your positive feedback as it is always a pleasure to hear from a satisfied guest. We would like to thank you for sharing your experience with us. Indeed, we have been delighted to read such a detailed comment; it will allow us to improve our service levels.
We were really pleased to hear that you have appreciated our diverse services such as our Regency club, our Shuttle service, our amenities as well as our Fitness Center. Moreover, we value your feedback concerning our staff. Providing a personalized service to our guests is one of our major values and we are delighted that our service was up to your expectations.
However, we have noted your comment concerning the wrong delivery of kettle and we are sorry for this mistake.
Mr Lin, we appreciate your taking the time to share your experience and hope to welcome you back again in the not-too-distant future.