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2139 City Gate Ln Naperville, IL 60563
2139 City Gate LaneUSIllinoisNaperville60563
(630) 579-4100hotelarista.com
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4-star hotel
$169
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Review Summary
4.7
101 reviews
5 star
268 reviews
4 star
60 reviews
3 star
8 reviews
2 star
2 reviews
1 star
5 reviews
Upscale hotel with modern quarters, plus fine-dining, a fitness center & a high-end spa.- Google
"Staff was nice, no free breakfast and decent parking."
"Excellent. Love the soaking tub."
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Alex Scalero's profile photo
Alex Scalero
a week ago
The hotel was clean and that's about all I can say. My stay was during the napervile wine fest on Friday August 12, 2016. The Arista was unable to compensate me for the hotel/ticket deal I bought from them. after the event was shutdown they said they would do something for me. I should of known that was a lie. There was also a webbing going on at the same Tim and they were playing very loud music which many of the people staying that night complained about. Do not stay here if you have an event going on.
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Enpei Zhu
2 weeks ago
I've been here for both overnight stays and professional events. I have to say this hotel is impeccable everything I visited. Their rooms are spacious modern and clean. The complementary shampoo and bodywash/lotions actually smell very pleasant and are very good (something you can't say for some other high star hotels). For professional events, their accommodations are also top notch including the rooms, food and service. Thus is definitely the best hotel in the area.
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Katie Brom
2 months ago
I contacted the hotel several times before our stay to request a crib in our room and one of the amenities on their website was to have a Wii set up in your room. This would be perfect as we were using the room to get ready for a wedding and my 1 yer old could sleep in the crib and my older sons could play the Wii. Upon arrival the hotel was very nice and I double checked that the crib and Wii were to be it the room and I was told they "should" be there. When I entered the room it was nice and clean but there was no crib or Wii. I immediately called down to guest services and they said they would send them up right away. An hour passed and still nothing, I called again and still nothing. We had checked in at noon and left at 4 for the wedding and in that time neither amenity was brought to our room. I stopped at the desk on the way out because we needed a crib when we returned and if it wasn't there there was no point in us staying. When we returned at midnight the crib and Wii were in the room, we went to sleep and the next morning my sons awoke excited to play the Wii. Unfortunately the hotel has set it so the guest can not change the tv input so there is no way to get the Wii to appear on the screen. I called guest services at 7 am to see if there was a simple solution and they sent up their tech person. At 7 am we had to dress everyone and wait while he tried for over an hour and a half to display the problem. By this time we went to breakfast just to get the kids out of the room. When we returned he was still working on the problem and told us he could replace the tv with the one next door, at this point I told him we were checking out. This was supposed to be a nice relaxing stay and instead we had none of the amenities promised and we had a worker in our room all morning. I was shocked that the amenities that the hotel advertised and confirmed were not only not in our room when requested npbut that there was no way to get the Wii to work. The front desk had very little simpathy for us when I tried to explain the situation and I emailed the hotel and tole them about the situation via their survey but a week later they still have not contacted me. This was some of the worst customer service I have ever experienced and their lack of communication shows how little they value their customers.
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Gloria Kramer
2 weeks ago
Not getting a 5 because of the poor quality & taste of food from SugarToad room service. But I LOVE the actual hotel!!
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Jason Blasiman
2 weeks ago
Room was ok, not as nice as I was expecting for a 4 star hotel though. I have stayed at nicer and cleaner 3 star hotels for sure. Staff was nice, no free breakfast and decent parking. I found that the carpet was dirty and the ottoman was stained up enough that I wasn't interested in sitting on it. On the first morning there, the shower took a good 3 minutes to actually start spraying warm water. It was long enough that I almost called to the front desk to see if they were having a problemat the time. The second morning, there was no cold water! I turned the shower on several minutes ahead of time and when I was ready to get in, I tried to turn the temperature down and nothing happened. I then decided that I didn't have time to mess with the shower anymore and I was going to use the soaker tub. But, I turned on the cold water to the tub and only hot water came out. Same story at the sink. After all of the other issues I had here, I would not recommend this place. I was truly disappointed in the room, especially considering the price paid and that the hotel carries a 4 star rating. Apparently the rating system doesn't mean much.
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Brett Wallner
2 months ago
Very nice hotel. Didn't take advantage of many of the services, but the building is very nice. We went for a wedding, so we didn't have much choice, but it is very expensive relative to other hotels
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Ahmed Jamil
3 months ago
Stopped by the restaurant/bar to interview someone. Good quiet place at 5pm on a weekday, I'm guessing it's much busier at lunchtime. Nice friendly staff, good ambience.
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JR Hughes
6 months ago
Lavazza at Hotel Arista is a daily stop for me. The staff is professional and friendly. They know me by name and know exactly how i take my coffee. The hotel staff is always polite and respectful. Additionally, whoever sets their floral arrangements every Wednesday does a wonderful job. It's almost always a flower I've never seen or smelled before.

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Sweet, Suite Sunday! Sneak away on Sunday night and settle into the luxe life at Hotel Arista. Once your arrive, you may never want to leave. The package includes 20% off a luxurious king suite on Sunday. Book today!


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Do the #cold temperatures, #sleet, and #snow have you down? Get out of the cold and come and enjoy our relaxing #BabyIt'sColdOutsideWinterPackage
This time of year, you always need an immediate escape plan. After a soothing couple's massage, enjoy some serious quiet time in the relaxation lounge or enjoy a delicious Peppermint Champagne Pedicure.
Package Includes:
• Overnight Lodging
• 10% off of Spa Services at the Arista Spa and Salon
• Covered Parking
#Free Wi-Fi


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Come join the excellent cause to support the 2014 March for Babies. The walk will support research to help premature infants. The walk is on Sunday, April 27 in Naperville.
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Bring the girls out for a fun weekend. The Girls Weekend events downtown Naperville is filled with fashion, food, and fun with many special deals and sales!
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Want to relax before the baby arrives? Hotel Arista in Naperville, Illinois has the perfect package for you. The Babymoon Package pampers a soon-to-be-mother the right way.
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27 people
Tim Harrison's profile photo
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Mike Hammett's profile photo
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At Hotel Arista, we offer several #dining options, including #SugarToadRestaurant, #ZorbaLounge, and 24-hour in-room dining. A short walk from Hotel Arista on the #CityGateCentre campus is #CityGateGrille, The Tap In Pub & Carvery, and the Lavazza Espression coffee shop. We are always happy to arrange transportation to these restaurants or any destination of your choosing.
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Hotel Arista is at the top of its game according to #Forbes and guests like you! Book today!
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Ring in the spring season with Naperville's Festival of Colors on April 5th, 2014. Get to throw brightly colored powder at friends and family! More information by following the link!
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While in Naperville, experience the first annual restaurant week!! Get great deals on fine dining in our fine city.
The inaugural Restaurant Week will be held Feb. 16 through March 3.
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Naperville Wine Festival at CityGate Centre
The annual Naperville Wine Festival is a celebration of wine, food, and music and it is taking place on August 23 & 24 at CityGate Centre, the campus of Hotel Arista.  The event attracts close to 8000 guests yearly as well as over 50 wine vendors, sharing more than 300 varietals of wines.  Hotel Arista is offering a special Wine Festival package for the event, to book your stay
Please acknowledge that you have read and accept our privacy policy. In order to create a new guest profile please accept our privacy policy. Accept Cancel. USD US Dollars. The rates are displayed in an alternate currency that is only informational. The reservation will be booked in the native ...
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