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Horizon Services, Inc.
HVAC Contractor
Today Open 24 hours
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320 Century Blvd Wilmington, DE 19808
320 Century BoulevardUSDelawareWilmington19808
HVAC Contractor, Air Conditioning Contractor
HVAC Contractor
Air Conditioning Contractor
Air Conditioning Repair Service
Heating Contractor
Heating Equipment Supplier
Plumber
Today Open 24 hours
Wednesday Open 24 hoursThursday Open 24 hoursFriday Open 24 hoursSaturday Open 24 hoursSunday Open 24 hoursMonday Open 24 hoursTuesday Open 24 hours
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Review Summary
4.5
310 reviews
5 star
249 reviews
4 star
26 reviews
3 star
7 reviews
2 star
2 reviews
1 star
26 reviews
"Keith arrived on time and quickly discussed the options for a new kitchen faucet."
"Chuck was personable, responsible and quoted me prices to fix my equipment."
"Professional service, excellent customer service and well trained employees."
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calvin freedman's profile photo
calvin freedman
2 months ago
Charles M. (Chuck) made two service calls to my home. Saturday to take care of a blocked condensation tube. He installed an EZ Trap to make sure the problem would never occur again. I had the good fortune to have him return on Monday for a different problem, low refrigerant. In both instances he was efficient, friendly and honest. Took care of my problems and it is cool again. I will request Chuck for all future service calls.
Response from the owner - a month ago
Thank you for sharing your feedback from your appointment with Chuck, Calvin! We are glad to hear that Chuck was friendly, punctual, and professional during both of your service calls. We appreciate your business and want to thank you for choosing Horizon Services!
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Susan Anderson
2 months ago
Kevin E. was sent by Horizon Services to get my kitchen sink working after the granite installers left me without a working sink late Friday afternoon. Kevin came out on Saturday when NO ONE else responded to my calls or pleas for help. I just moved to DE and the granite installers never mentioned that I needed a plumber to get the sink hooked up again after granite installation. Kevin was efficient, courteous and professional. He was sympathetic to my situation and got my kitchen sink functional. If this was a review for Horizon Services, they'd get 5 stars for responding on the weekend and sending professional help; 2 stars for a nearly unusable communications system that almost cost me the technician coming out at all because I couldn't get back in touch with the person who left a message; and 1 star for the OUTRAGEOUS costs of their services. $683 to hook up a new sink and install the faucet and garbage disposal that I bought at Home Depot is close to highway robbery.
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Response from the owner - a month ago
Thank you for sharing your feedback from your plumbing appointment with Kevin. We are glad to hear that we were able to get out to your home in a punctual manner, and that Kevin was friendly and professional. We apologize for any inconvenience in regards to your experience with our communications system and plumbing pricing. Our pricing structure is one that offers best in the business warranties and sometimes additional services that are completed by the technician. Both the additional warranties and services factor into the final price presented by the technician. We appreciate you bringing your plumbing experience to our attention.
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Jeanne Deal
2 months ago
We needed our A/C serviced immediately on a HOT 90* Saturday morning, so we called Horizon & they had a Tech out to us by early afternoon.(it would have been sooner, but i missed a call from them.) Jose S., was our Svc. Tech & he was very nice & very professional & very thorough...he explained everything to me & was patient with me as i relayed the info to my husband @ work...as he serviced our unit, he saw that the capacitator needed replacing & he was able to do so right then & there because he had the parts on his truck...that was so Awesome!!!!!!! We truly appreciated his Great service...thank you Horizon...Jose S. represents your company well :)
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Response from the owner - a month ago
We appreciate your business Jeanne! Thank you for sharing your feedback. We are glad to hear that we were responsive in sending Jose out to your home, and that he was friendly, professional, knowledgeable, and able to restore your air conditioning in a punctual manner. We are proud of all of our technicians such as Jose for being positive representations of our company values. Thank you for sharing your Horizon Services experience!
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Kim Reed
2 months ago
I was shopg around for a new company to manage my HVAC Systems bc I was unhappy w the previous company I had employed. I've seen their trucks in my circle countless times, so I decided I would give Horizon a try. I was so pleased w the service I rec'd from Techician Sean Fox that I decided to purchase their gold service plan. Sean not only displayed a high level of expertise, but he was also very respectful, pleasant, and courteous. He took the time to explain what he was going to do and also answered all of my questions wout making me feel awkward bc I obviously have no experience in anything related to HVAC. Because of him I am now a new customer to Horizon. Thanks again, Sean!
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Response from the owner - 2 months ago
Thank you for taking advantage of our Service Partner Program! We are glad to have you as a member! We are also glad to hear that Sean was knowledgeable and friendly during your air conditioning appointment. We appreciate your business, and want to thank you for choosing Horizon Services!
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kefo1
5 months ago
Technician Kevin E. resolved my issue of having no hot water. He was prompt and courteous, and as he entered my home, asked me 2 or 3 questions, and essentially understood the problem and possible solutions before even looking at the hot water heater to confirm the conclusions. Such expertise is very impressive! After a thorough inspection, he laid out several options for resolution. After selecting one, he had the issue resolved in less than 15 minutes, and provided excellent and useful information about the water heater and how it relates to the complete package of Horizon services. He knew his stuff, and how to express himself clearly. I should also mention the top-notch telephone support provided by Lia, who took the initial call and routed it to Laura in dispatch. and finally a person whose name I did not catch who called to confirm that Kevin would arrive in a few minutes. Roughly 3 hours from initial call to complete fix, competence all along the line, and in Kevin an exceptional technician, the best experience I've had with any service provider in a very long time.
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Eric Re's profile photo
Eric Re
a month ago
Call someone else. Horizon is difficult to work with. They gave me the run around. I had an HVAC system with a clogged condensation drain pipe (they had installed it incorrectly such that debris would build up) and it was leaking on the floor. It took over 24 hours of repeated calls to them and meanwhile I had water damage, mold and mildew and spent hours mopping up water. Horizon was not helpful or responsive.
Response from the owner - a month ago
Hello Eric, We apologize for your recent experience. Unfortunately, we are unable to locate you in our system to address your specific situation. Your satisfaction is extremely important to us, as we pride ourselves on making sure every customer is 100% satisfied. Please contact us at 1-800-999-1995 or email us webmaster@horizonservicesinc.com so that we can address your concern right away. Thank you.
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Joanna Pierce
3 months ago
Kenneth came in the house and was fine with my barking dog who is annoying. Kenneth was very personable and went right to work. He found the problem in my drain right away and told me what the problem was. He discovered the leak and found the problem was in the trap and the trap needs to be replaced. I was very happy with Horizon services. This is Cathy LeJeune (my Google will show my sister Joanna Pierce.)
Response from the owner - 3 months ago
We appreciate your business! Thank you for sharing. We are glad to hear that Kenneth was friendly and able to repair any issues with your drain line. We are proud of our technicians such as Kenneth for their extensive knowledge and overall commitment to ensuring our customers are satisfied. Thank you again for taking the time to share your feedback!
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Susan Carlton
6 months ago
I called Horizon Services at 1:30 pm on wednesday. I was quoted a price for drain clean-out which was $150.00 more than I paid 2 years ago. The customer service representative did give me a discounted price and scheduled a technician to come out that day between 2pm and 6pm. Horizon called back at 2:20 to say that a technician would be here within 30 minutes. Kenneth arrived within 20 minutes. He was very professional and serviced my drain within 30 minutes. He explained that he removed roots from the line and it was cleared. My price was honored and I have a 30 day warranty. Kenneth was very personable and we had a nice chat. I would recommend him to friends and neighbors in the future.
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On Monday night, Horizon Services was presented with one of the most gratifying awards we have ever received. Pictured above is Co-owner Dave Geiger at the Be Positive Foundation 10th Anniversary Golf Outing and fundraiser, receiving the first ever Heart of a Champion Award, recognizing Horizon Services as their longest and most dedicated sponsor. Our relationship with the Be Positive Foundation is very dear to our hearts. Our community is so lucky to have such an astounding foundation fighting to end Childhood Cancer and support the families who are affected by the disease. Thank you Be Positive Foundation for all that you do. Horizon Services was there from the beginning and we will always be with you, helping fight until cancer has lost.
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This is OUR PLANET, and we are ALL living on it. Each one of use has a stake and a contribution to make for our planet. In honor of International Day of Peace, familiarize yourself with water efficiency and water sacristy, so TOGETHER we can meet the needs of today without compromising future generations to meet their own.
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A #HorizonHelps #HowtoTip in honor of Childhood Cancer Awareness month of how #YOUCANHELP support childhood cancer research. Raise awareness wherever you drive with this new Delaware Conquer Childhood Cancer license plate. #CCCAM
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Talk about a Throwback! Co-Owner, Dave Geiger alongside his Superplumber van & Grandfather Dave Senior circa 1989!
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As a proud partner of the BePositive Foundation, Horizon Helps would like to share ideas of how #YOUCANHELP find a cure for childhood cancer in honor of September being Childhood Cancer Awareness month! Keep an eye out for the posts and spread the word for the KIDS. #CCAM
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Hey, we know that superstar from the Orioles game this past Sunday! Not only did Chris Dunn, our Maryland Operations Manager throw the first pitch at the Orioles vs Yankees game on Sunday, but he was also featured on the Orioles Snapchat story with his son Tristan and The Bird!
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Our Plumbers would be jealous of this bookshelf we repinned to our our DIY Home Decor board. Check out our Horizon Services Pinterest page for more industrial decor ideas!
http://bit.ly/2bIqSEK
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Happy First Day of Fall! Leaves are falling and temperatures will soon drop so keep your home running smoothly throughout the season by following the simple maintenance tips below. Our tips will help you avoid costly repairs and save you from fall frustration!
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This is OUR PLANET, and we are ALL living on it. Each one of use has a stake and a contribution to make for OUR planet. Familiarize yourself with water efficiency and water sacristy, so TOGETHER we can meet the needs of today without compromising future generations to meet their own. Happy International Day of PEACE everyone.
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A #TBT that we are very proud to share! Co-Owner, Dave Geiger alongside his SuperPlumber van and his Grandfather Dave Senior circa 1989!
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Horizon Services was proud to award Lieutenant Colonel Leonard Gratteri, as Delaware Athletic’s Hometown Hero at the Blue Hen’s Football home opener, last Thursday. Leonard Gratteri Serves as the Delaware National Guard Public Affairs Officer and we are so grateful for his service and the sacrifices Leonard has made for our nation. You are a true hero Leonard, Thank you!
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Homeowners, Debbie M. and her husband said that they were so thrilled by the job Horizon Services’ Technician Andrew Stewart did that they “Honestly wouldn’t call anyone but Horizon Services for any future needs…if we could give 10 stars we would!”
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