If thousands of people were going back to the store based on the service and job well done factor, you'd take that pretty seriously. I'm guessing, what if I told you that store was an automotive repair shop? Would you believe me? You should, because we found a place truly this amazing and couldn't wait to tell our readers all about it. Perhaps you already know them: H. Heaven Auto Repair.
What makes this place so successful? We think it's their unique mix of honesty, integrity and passion for the job. Owner Steve McNamara thinks besides loving the job, you must have these key elements. "You have to put the best quality parts in the car, and have the right skill factor. Technicians have to be highly skilled to get the job done right the first time! We also believe in fair pricing. We're in the business to make money, but we don't put price over other mechanic shops."
Pretty straightforward, right? Well, it gets better. Besides the fact they scored a perfect 100 on the AAA customer service satisfaction survey, their entire business concept revolves around... you.
"We open at 7:30 in the morning so that our customers have enough time to get their cars serviced and still be on time for work." says Steve. "Also, If a customer cannot wait for an hour or two as we do other services, then we're willing to give that customer a ride. For some of our other clients, we sometimes pick up their car from their home or pick them up from work, free of charge. And unlike other shops, we offer warranties that are good for two years. Other places have a six-month to one-year warranty. I honor any coupons from a competitor, but I insist on using factory-made parts. We use very high quality parts and give very high quality service. What can I say? We have an old fashioned way of doing things. We treat customers with respect by handling all of their needs!"