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HeyWire, a Salesforce Company
1,612 followers -
Powering the Conversational Messaging Channel for Salesforce Service Cloud
Powering the Conversational Messaging Channel for Salesforce Service Cloud

1,612 followers
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HeyWire, a Salesforce Company's posts

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We're now part of the Salesforce family, powering the messaging channel for Service Cloud! To keep up with the latest on LiveMessage, follow +Salesforce

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Salesforce Is Rallying Behind Messaging for Customer Service http://buff.ly/2gUYJqB via Fortune

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Salesforce rolls out customer service messaging

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Exciting news—Salesforce has signed an agreement to acquire HeyWire! We’re thrilled to join the Salesforce family upon the close of the acquisition. Learn more here:

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If there was a Customer Service Olympics, which Communication Channel would take the gold? In honor of the 2016 Olympics, HeyWire has put together a bracket and guess which Communication Channel comes out on top?

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The HeyWire teams very own Awesome Admin, Jess Boucher, will be presenting at this year's Dreamforce. Get a sneak peek of what she will be talking about here:

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No matter the size of a higher education institue, communicating important information with current students and alumni is hard. This is especially true when communicating over a channel where the message may not be seen or heard, e.g. phone, email, etc. But the one communication channel that students and alumni today are always engaged with - text messaging.

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Why conversational messaging for universities: Part 1 http://buff.ly/2awkaOq [video] #HigherEd #TextYourStudents

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Register for our upcoming webinar on August 17th, as we discuss how conversational messaging can help retialers promote a better #CX, reduce costs and increase ROI.

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Traditionally, websites do the selling for brands while customer service is handled through a combination of phone, internet and email. The rub is that none of these channels meet today's communication preferences or customer demand. http://buff.ly/29BPMjt
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