Response from the owner - a month ago
Dear Mr. Plumlee:
We are more than happy to help folks stranded in one of the cities we service (Georgetown, Austin, Round Rock, Cedar Park, Liberty Hill, Leander, and Pflugerville.) I’m not sure why you didn’t reach out to one of the dealers in the city you were in to resolve your issue, but I hope you found the help you needed closer to where you were. If you still need a wheel lock key, we’d be happy to ship one to you. Just take a picture of the wheel lock and email it to me at TomF@HewlettVW.com. Please include your contact information in the email so we can arrange overnight shipping to you.
Tom Fornshell | Service Manager
Hewlett Volkswagen, L.P.