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Heidi Miller
Works at Spoken Communications
Lives in Seattle, WA
1,462 followers|22,760 views
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Had a fun chat with Renay San Miguel for King 5 news yesterday about Twitter's new ad formats and whether they will ruin Twitter like ads ruined Facebook (no). Plus, my three keys to Twitter ad fabulosity: targeting, timing and titillation!
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Imelda Dulcich's profile photo
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I need help! I ordered my holiday photo cards from +Picaboo  17 days ago. They arrived 7 days ago, incorrect (the cover photo was rotated 90 degrees). I called to get it corrected. They replied 7 days later (today) saying that I should allow 2 more days for the order to be printed and then who knows how long for shipping.

At this point, there is no way I'll receive these cards in time to write and send out to arrive before the holidays. I'm furious that I was far too patient in awaiting their response, assuming that their taking over a business week to respond meant that they were actually reprinting and sending cards, not just thinking about it.

I've asked if they can speed up the order, but given their horrible ‪ #customerservice response times, I'm not holding my breath. I should probably consider this a loss and a lesson. (I ordered using +Groupon  and didn't check customer satisfaction rankings.)

So... any suggestions on a GOOD place to get 40 holiday photo cards designed and printed in #Seattle within the next 48 hours? For under $50?
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Pat Rhoads's profile photo
 
Sorry Heidi, that really stinks. I have always used Snapfish for my cards, and I've never had a problem. I wish I knew how to help you with +Picaboo this time around.
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Is this true? I must be an old fogey; I still capitalize, punctuate and properly spell everything in my text messages. It has never occurred to me to consider a period aggressive. Do you?http://mashable.com/2013/11/25/texting-transformed-period/
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Luis Antezana's profile photoPat Rhoads's profile photo
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Yow. I don't find a period harsh at all but the article is really interesting.
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Heidi Miller

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Woo hoo! The video of my very first +Ignite Seattle talk is up! It's amazing--you can't even tell how nervous I was or how I got the hiccups 8 times that day!  Heidi Miller - RTFM: Write Your Own User Manual
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This is a begging ,,,,, will be getting better ...your very professional and have great Potential,,, did a lot better thanI would have done ,,,,,, I wouldn't even know where to begin
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Been trying to post to Google+ unsuccessfully. Now attempting a plain post with no photo or link.
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Heidi Miller

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My first LinkedIn published post! (OK, repurposed  post!)
How JavaScript can add simplicity, speed and scalability to your call centerby Heidi Miller, Chief Conversation OfficerEven if you're not a programmer or call center technology specialist, you've
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I have a soft spot for the #education section of +Kiva Just microloaned $50 to help  this Cambodian woman's son get an education. And the best part? When the loan is repaid, you can reloan to help someone else!
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Heidi Miller

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THIS is how it's done, folks. +Zappos Mobile  masterfully responds to Kayne West's public diss of its products with some classic toilet humor. And via what? Awesome social media linking, that's what!
Mashable
Kanye West insults Zappos and the retailer's response is priceless.
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This is great. 
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Yes! THIS. As I'm preparing to give a presentation next weekend, I'm carefully planning immediate audience engagement, my introduction and yes, even matching my dress to my slides. 'Cuz that's how I roll! #presentationskills  
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In her circles
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Occupation
Social Media Consultant, Chief Conversation Officer at Spoken Communications
Employment
  • Spoken Communications
    Social Media Consultant, Chief Conversation Officer at Spoken Communications, 2009 - present
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Gender
Female
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Introduction
Social media strategist helping organizations build and manage engaged communities and campaigns. As Chief Conversation Officer at Spoken Communications, a speech recognition technology company, I manage both online and offline conversations around speech recognition, contact centers and IVR technology through the company’s blog, Twitter and LinkedIn presence. I also sit on the board of Social Media Breakfast Seattle and produc the monthly podcast, featuring guests from the social media marketing community. I love to train individuals and organizations alike to strategize and implement effective outreach using a variety of tools, including podcasts, blogs, Twitter, Facebook and Foursquare. I have spoken around the country at Social Media 201, Creative Connection, Wappow!, marketing conferences, graduate classes, career centers and New Media Expo.

 

I blog at at Heidi-Miller.com, Twitter prolifically, and can be found on Facebook and LinkedIn

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