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Heather Turner
Works at ForfengDesigns.com /Forfengmedia.com
Attended Culinary Institute of America
Lived in Hartford, CT
1,389 followers|789,406 views
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Heather Turner

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I am starting a social media Helpdesk for Innkeepers. On average I get about a dozen emails or direct messages from innkeepers a week asking for social media help and am more then happy to be of assistance SO I am making this official!  

If you have a social media question or questions please email helpdesk@forfengmedia.com. This is free with one small request, I am more then happy to help to the extent that I am able, I would ask that if I have helped with something to your satisfaction, to please pass my name along to a business, friend, conference coordinator or association that is in need of social media training. 

Here are some of the questions that I have gotten in the past week as an example:

Can I switch a Pinterest Map Board to a regular Board? (Yes, go into the board in question, click on edit board and slide the slider over)
How do I merge my Facebook Business Pages? (Go to facebook.com/pages/merge. Select the Page you want to keep from the first dropdown menu, then select the Page you want to merge from the second dropdown menu)
Do I have my Inn’s Twitter account optimized? (No, your header is too low an image quality and resolution, your bio is not fully filled out, you have no location selected and your website url is missing the : after http so it won’t link correctly)
My twitter account keeps getting hacked, how do I stop it? (disable all app access and THEN change your password, app access is located under your mini avatar on the top right, go to settings, then Apps)
How do I find out who liked my Facebook page? _(near the top right of the page, next to your banner header, click on the number of likes and them select “All” in the popup box) _
Where do I go to set up a Twitter ad campaign and can you give me some tips on how to promote a special offer?   (https://ads.twitter.com and a ½ page of suggestions were sent.
Where do I go in Blogger to add additional administrators?  _(Login to Blogger, go to your Dashboard, then Settings, then Basic, then Permissions.)_
What is the perfect number of Hashtags to use for Instagram, Facebook and Twitter? (8+ for Instagram, not more then 2-3 for Facebook and Twitter (and Google+)
Am I optimizing my Pinterest account and using it correctly? I think I have as much as possible but can you double check? (Because you have a business account you should verify your website if possible. And you have the boards set up correctly and pins from exterior sites done correctly, but you have three boards for your inn that you have uploaded photos, put in descriptions but have not put in track back URLS for, plus one board you do have Urls in but 2 of them (near the bottom row coffee photo and dining room photo with fireplace) have url typos.)
My review response for a Yelp review didn’t post, why not?
(You need to message the reviewer privately first, if no response (give it about a week) then respond publically, Yelp prefers this method)
Choose your target audience. Reach the right audience by targeting based on interests, geography, gender, device, or users similar to your followers. In addition, maximize the relevancy of your message by targeting by keywords in people's Tweets. Amplify your message and get discovered ...
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You are the BEST Heather... thank you
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Heather Turner
owner

AirBnB  - 
 
So for some nightly yucks, a couple of Videos poking fun at Airbnbs creepy ad. http://www.theverge.com/2015/7/14/8962807/airbnb-commercial-baby-video and https://www.youtube.com/watch?v=5aJtXt8-Jtc
Something about the new Airbnb commercial, in which a toddler clumsily walks toward a front door glowing with natural light, just doesn't feel quite right. Maybe it's the voiceover, which aspires...
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Heather Turner
owner

General Discussion  - 
 
If anyone is a member of a B&B association, please pass the info on to your Boards or Executive Directors. I am running a webinar next week for B&B Associations, any are welcome and it's free to attend

Wednesday, July 8, 2015, 2:00 PM EST
How Associations can use Social Media to help market their members
Learn how associations can use social media to help promote their members, the channels that are available to them and how to best aggregate and distribute content.
https://attendee.gotowebinar.com/register/3815183669880687361

Thank you :)
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Heather Turner's profile photoSandy Johnson's profile photoCaldwell House Bed and Breakfast's profile photoGeorgesCulinary's profile photo
7 comments
 
Thank you Heather!
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Heather Turner
owner

General Discussion  - 
 
Not sure if anyone has noticed (I think Acorn may have sent a post out to customers about it) Google is now displaying Amenities in local search listings. According to +Mike Blumenthal there is no rhyme or reason to what its pulling in or from where, I've been searching as well, the only thing I've found is if you are not listed on ANY OTAs, nothing shows.  Just had an email from someone with incorrect amenities showing and asking how to fix. You can submit a ticket request to change it if you do at https://support.google.com/business/answer/6215588?hl=en
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Deborah Bowen's profile photoMihaela Anca Buture's profile photoFred Tanner's profile photoChloe Tuttle's profile photo
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Thanks too  +Are Morch!
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Heather Turner

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Upcoming Webinars. 

Please note the Wednesday, July 8, 2015, 2:00 PM EST, How Associations can use Social Media to help market their members, is open to anyone, please let your local B&B association know. http://paiiinnkeepers.blogspot.com/2015/06/upcoming-paii-webinars.html
Upcoming Webinars  (free for members) Please register at http://www.innkeeping.org/?page=webinars (you will need to login to your PAII account) Wednesday, June 24, 2015, 2:00 PM EST The 5 Greatest Marketing Challenges...
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Have her in circles
1,389 people
Giovanni Colombo's profile photo
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Laurelwood Inn's profile photo
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Victorian Country Inn B&B LLC Barbara Spencer's profile photo
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Adam's Inn's profile photo
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Heather Turner
owner

AirBnB  - 
 
HMMMMM, Silently debuting homestays, Booking.com jabs Airbnb http://www.tnooz.com/article/silently-debuting-homestays-booking-com-jabs-airbnb/
Booking.com, the OTA giant, has debuted 5,000 homestay listings -- separate from its other vacation rental offerings.
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Karen Morella's profile photoIvy Terrace's profile photo
2 comments
 
Great intel Heather!
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Heather Turner
owner

General Discussion  - 
 
I was wondering if this was going to happen, both the crying foul and the start of the copycats
http://www.nydailynews.com/life-style/real-estate/maine-b-b-essay-contest-board-article-1.2267313
Cops looking into whether Maine B&B essay contest was above board 

but it apparently caught on
Lusk woman using contest to sell century-old mansion
http://trib.com/news/state-and-regional/lusk-woman-using-contest-to-sell-century-old-mansion/article_b30947eb-0ebb-5210-add4-248b72f00dc0.html
Police in Maine have opened an investigation into whether a hotel owner broke the law when she gave away her inn.
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Judy Hotchkiss's profile photoHeather Turner's profile photoMark Stephens's profile photo
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Maine has strict rules on competitions like that I think
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Heather Turner

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B&B Directory Listing Survey -
Here are the links to each of the 13 polls I put up on this communities page last week about which online directories innkeepers use for listing their B&B online. If you have not voted or commented on any of the polls, feel free to do so. Just click on the link for the polls listed.

Poll 1 of 13 - BedandBreakfast.com:
https://plus.google.com/116369577706502801597/posts/A8gDmif7LoW


Poll 2 of 13 - BBOnline.com:
https://plus.google.com/116369577706502801597/posts/cXhKSfT5Y6w


Poll 3 of 13 - BnBFinder.com:
https://plus.google.com/116369577706502801597/posts/45xPtbEYcUS


Poll 4 of 13 - PAII.com:
https://plus.google.com/116369577706502801597/posts/avcwqq5XU9M


Poll 5 of 13 - VRBO (Vacation Rental By Owner):
https://plus.google.com/116369577706502801597/posts/EaaEWr7s7AF


Poll 6 of 13 - TripAdvisor.com:
https://plus.google.com/116369577706502801597/posts/EPAREkezxHn


Poll 7 of 13 - AirBnB.com:
https://plus.google.com/116369577706502801597/posts/Z3kbA3UiNH3


Poll 8 of 13 - TheInnkeeper.com:
https://plus.google.com/116369577706502801597/posts/54UjawzxEQQ


Poll 9 of 13 - BedandBreakfastDirectory.com:
https://plus.google.com/116369577706502801597/posts/VWb93CksB8U


Poll 10 of 13 - BBTravel.com:
https://plus.google.com/116369577706502801597/posts/LkTKm32Kf6L


Poll 11 of 13 - BnBList.com:
https://plus.google.com/116369577706502801597/posts/1kPVnatNhBq


Poll 12 of 13 - Your State/Province/Territory/Regional/Local B&B Association:
https://plus.google.com/116369577706502801597/posts/U1o9iAmzqQg


Poll 13 of 13 - Your CVB (Convention & Visitors Bureau):
https://plus.google.com/116369577706502801597/posts/2seDhJwYLnB
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Heather Turner
owner

AirBnB  - 
 
This is hilarious. Internet troll offering Seventh Ward shack for $300 a night on Airbnb http://www.wdsu.com/news/local-news/new-orleans/internet-troll-offering-seventh-ward-shack-for-300-a-night-on-airbnb/33632850   Looks like they took the page offline but you can still view in google cache, his comments about the "rental" are a piece of work http://webcache.googleusercontent.com/search?q=cache:i2UX9jlQoXoJ:https://www.airbnb.com/rooms/6776078+&cd=2&hl=en&ct=clnk&gl=us
Staying in the Crescent City can be a beautiful and dazzling experience, given the city's rich culture and history. Visitors can stay at a bevy of places in the Big Easy from an Uptown bed and breakfast to a five-star hotel in the French Quarter. But what if you want something a little more ... down to earth?
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Heather's Collections
People
Have her in circles
1,389 people
Giovanni Colombo's profile photo
The Brewster Inn's profile photo
Laurelwood Inn's profile photo
ahmed mido's profile photo
Victorian Country Inn B&B LLC Barbara Spencer's profile photo
Eliot Dalton's profile photo
Adam's Inn's profile photo
Sarah Miles-Dolk's profile photo
S.M.E.Solaiman Forman's profile photo
Education
  • Culinary Institute of America
    Culinary Arts, 1992
Basic Information
Gender
Female
Story
Tagline
Workshop and Seminar Social Media Training for Small Business and Corporate Groups.
Introduction
Heather Turner a.k.a. Forfeng is a graduate of the Culinary Institute of America and has spent over 20 years in the restaurant business. She trained under one of the PBS Series “Great Chefs of America”, Chef Yves Labbe at 4 Star acclaimed restaurant, Le Cheval D’or and has been the Executive Chef at Bellini’s Restaurant, The Cliff House at Stowe Mt. Resort and Harvest Market in Northern Vermont and at The Olde Inn on Cape Cod.

In 2003, Heather decided to make a major career change and start her own business, she had a personal background in photography and the fine arts which she wanted to put to good use.

After developing several online marketing pieces for friends, she was encouraged by friends and family to try it as a business undertaking. Thus Forfeng Designs was established in November of 2003 as a creative and alternative outlet to the restaurant industry and continues to the present day.

Forfeng Designs now does a wide variety of marketing and small business consulting both online and in print, design is now only a small portion of what the company offers. It also specializes in training, set-up, and hands on business social media plans for business with ongoing background support and training available as needed.

Twitter is were we spend most of our time at the moment, so please swing by and say hi @forfeng

Am Interested in hospitality connections. Smile, refresh, repeat, Live long and prosper!
Bragging rights
Spent more then 20 years as a professional chef. Owned my own business since 2003. Currently Social Media Chair for District 53 Toastmasters
Work
Occupation
Social Media Training
Skills
Social Media Training for Small Business and Corporate.
Employment
  • ForfengDesigns.com /Forfengmedia.com
    Owner: IT geekette and Hospitality Consultant, 2003 - present
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Previously
Hartford, CT
Contact Information
Work
Phone
860-326-0721
Email
Skype
Forfeng
Address
Enfield, CT 06082
Heather Turner's +1's are the things they like, agree with, or want to recommend.
Montana Bed and Breakfast Association - Somers, MT - USA
www.mtbba.com

Explore the finest bed and breakfast inns all across Montana - each inspected & approved by the MTBBA of Montana.

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Located in Harvard Square, the hotel boasts a history as rich as its design. The story of this Cambridge, Massachusetts hotel begins in Dece

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Enjoy Santa Fe, New Mexico's elegant Bed and Breakfast, The Madeleine Inn with adjoining Absolute Nirvana Spa. Located near the historic Pla

The 1850 House Inn & Tavern - Rosendale - United States
www.the1850house.com

The Comfort of an Inn ~ The Hospitality of a Pub. The 1850 House Inn & Tavern would be recognizable to visitors of times past, not only by i

Social media cheat sheet – super speedy, all you needy - The Pink Group
thepinkgroup.co.uk

Super speedy, all you needy, social media cheat sheet. Everything you need to know about branding your social media channels.

Twitter’s Vine App Now Supports Embeds, Expanded Sharing To Facebook &am...
techcrunch.com

Twitter's Vine app received a small, but notable, update today which allows the videos you create to be embedded across the web. The embedde

Every airport needs to do this for US!!!!!
blog.anewfoundbnb.com

During the holidays of 2012 I had several opportunities to fly the blue skies and leave A Newfound Bed & Breakfast to visit family. I had on

Forfeng Designs- NH Made Member
www.nhmade.com

Selling gourmet foods, gifts and gift baskets and corporate gifts with hand made New Hampshire crafts.

Welcome | bmwcca.org BMW Car Club of America
www.bmwcca.org

Primary Links. Events. Calendar; Oktoberfest; Raffle; Membership Contest. News; Roundel. Roundel Zone; Magazine; Media Kit. Chapters. Chapte

Freeport Maine Bed and Breakfast, Brewster House Bed and Breakfast Freep...
www.brewsterhouse.com

For a Freeport Maine Bed and Breakfast, your ideal lodging accommodations are at Brewster House Bed & Breakfast in Freeport Maine, conve

Heather Turner (forfeng) on Twitter
twitter.com

Heather Turner (forfeng) is on Twitter. Sign up for Twitter to follow Heather Turner (forfeng) and get their latest updates

Bacon roses bring sizzle to Valentine's Day
www.pennlive.com

Instructions for creating bouquets of "roses" made from rolled-up strips of cooked bacon are popping up by the dozen online. They're riding

Bed and Breakfast in Shropshire, B&B near Ludlow and Hopton Castle
www.shropshirebreakfast.co.uk

A Luxury Bed & Breakfast set in the Shropshire Hills, near to Ludlow with very comfortable beds, great local food & stunning views.

New Hampshire Bed and Breakfast Association
www.facebook.com

New Hampshire Bed and Breakfast Association - The goal of the NHBBA is to promote awareness of bed & breakfasts and small inns to the pu

NHBBA
nhbba.blogspot.com

New Hampshire August Area Events. Aug 1, 2, 8, 11, 13, 16, 17, 20,22, 24,27,. 'Rent', Papermill Theatre, Lincoln www.papermilltheatr

New Hampshire Bed and Breakfast Association
www.nhbba.com

Sign up for our e-newsletter to receive information about specials and packages from New Hampshire's Bed & Breakfasts. * required. E

We have been taking our cars to Modern Tires for many years. They have always been professional and very accommodating. In for service yesterday and appreciated the extra love.
Public - a month ago
reviewed a month ago
We went there for Father's Day Lunch, cute place, food was delicious, when you get 4 diners all loving their lunch and two are restaurant pros, that says something. Service was professional and attentive. Loved this part, I asked for no tomatoes and onions for my sandwich, the waitress asked, "Is this a preference or an allergy?" That threw me for a minute as that was a first. I said "Is that a problem if it's a preference?", "No not at all, we just want to make sure if it's an allergy, we want to make sure we keep things seperate when prepared, so there is no allergy contamination." If there was a sixth star I would give it just for that question.
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Public - a month ago
reviewed a month ago
Public - 4 months ago
reviewed 4 months ago
Our pups and ourselves loved Dr. Sidorsky and Linda. Having two big dogs, one of them getting up there in years, makes vet visits stressful for both our furkids and ourselves. Having a traveling, knowledgeable, and compassionate vet that both dogs warmed up to immediately that was able to come and do an in home visit was beyond blissful. I am now spoiled and will definitely be calling them again when our pups next shots etc. are due.
Public - 7 months ago
reviewed 7 months ago
10 reviews
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Map
Map
Dr. Lindower is fantastic. Friendly and personal staff, they take the time to explain everything. Dr. Lindower is super and the best optometrist I've ever had.
Public - 3 months ago
reviewed 3 months ago
Public - 6 months ago
reviewed 6 months ago
Great emergency vet, saved our pup's life twice and highly recommended! Unfortunately the regular vet missed the ball totally the last time we brought her in and we almost lost her as a result, thank heavens had the foresight to bring her to our old vet for a second opinion.
Public - 2 years ago
reviewed 2 years ago