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Heather Turner
Works at Professional Association of Innkeepers International
Attended Culinary Institute of America
Lived in Hartford, CT
1,553 followers|956,699 views
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Heather Turner
owner

General Discussion  - 
 
This is interesting, while it's aimed at Airbnb renters, if your B&B is listed you could probably take advantage of this. If anyone does please let me know if its good or not. http://techcrunch.com/2016/05/26/overnight/ 
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Kapra Fleming's profile photoNapoleon's Retreat B&B's profile photoMark Stephens's profile photo
3 comments
 
I just read it. It sounds really scary for owners lol
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Heather Turner
owner

General Discussion  - 
This past week I wrote an article for PAII’s May Newsletter with some information that the US Justice Department has put out on commonly asked questions about service animals. I wanted to elaborate…
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Sandy Johnson's profile photoHeather Turner's profile photoChloe Tuttle's profile photo
3 comments
 
Much obliged, Heather,  for this information!
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Heather Turner
owner

Google+  - 
 
B&Bs and Associations, pretty please with chocolate ganache truffles on top, please stop doing this.

When you share an update (unless it's targeted to a specific person) share as "public" not share to circles unless its something specific and really special. When you share to circles, anyone in your circles/circled by you goes into gmail/email as an individual update post/ individual email.  Last night I got over 120 "updates" (10 in a quick row from one B&B ie emails) from accounts posting to circles on G+. I don't think people realize this is almost like getting spammed :(  You can change the settings in your own accounts (ie I can and so can everyone else) but most people with G+ accounts don't know this and the default is set to ALL and you run the risk of really ticking people off.
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Snug Hollow Farm B&B's profile photoStacy Kistler's profile photoHeather Turner's profile photo
6 comments
 
no it doesn't :)
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Heather Turner

Shared publicly  - 
 
Join is for this afternoon's free discussion webinar! Association Leader Round Table-Topic Association Websites. Wouldn't you like to know which features / what content on other B&B association websites is popular with users and is valued by association innkeeper members?

Join in the discussion - we're looking forward to hearing from YOU! All are invited to participate! Whether you are an association leader or just wanted to be more involved in the marketing of your association. 
Register now at https://attendee.gotowebinar.com/register/1422251650042312964
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Heather Turner
owner

General Discussion  - 
 
This group is for sharing knowledge not for advertising. (below translated with Google Translate, if you are fluent in the below languages and would like to help post a grammatically correct translation please do!)

Este grupo es para compartir conocimientos , no para la publicidad . Por favor, no publicar cosas que anuncian el tipo de alojamiento , si lo hace será eliminado del grupo . Usted es bienvenido para presentarse , pero este grupo es es para los propietarios de alojamientos no huéspedes .

Diese Gruppe ist für Eigentümer von B&Bs und kleine Gasthäuser. Hier werden Ideen und Informationen ausgetauscht. Sie sind herzlich eingeladen Fragen zu stellen oder Fragen zu beantworten, jedoch bitte ohne Werbung!
 
Ce groupe est pour l'échange des connaissances des propriétaires (gites et chambres d'hotes) et non pas pour la publicité . S'il vous plaît ne pas publier de SPAM (pourriel) ou publicité pour votre établissement, si vous le faites, vous serez banni. 

Questo gruppo è per la condivisione delle conoscenze , non per la pubblicità . Si prega di non pubblicare cose pubblicità vostra struttura ricettiva , se lo fate sarete rimossi dal gruppo . Siete invitati a presentarsi , ma questo gruppo è è per i proprietari di alloggi non ospiti .
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Ephraim Dickstein's profile photoHeather Turner's profile photo
12 comments
 
:)
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Heather Turner
owner

Tripadvisor  - 
 
Important for B&Bs to pay attention to!!!!! Alert: TripAdvisor Business Listing Clients http://blog.acorn-is.com/2016/04/alert-tripadvisor-business-listing-clients.html
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Chloe Tuttle's profile photoHeather Turner's profile photoMaxwell Creek Inn Bed & Breakfast's profile photo
3 comments
 
+Heather Turner Acorn U did an excellent webinar on this today. 
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Heather Turner
owner

AirBnB  - 
 
Guess people should start reading the fine print.....
Airbnb, Forced Arbitration And An Evolving Privacy Policy That Shares More Than Homes http://www.ibtimes.com/airbnb-forced-arbitration-evolving-privacy-policy-shares-more-homes-2348752
Updates to Airbnb’s terms of service expand its privacy provisions and strengthen its ability to mitigate legal disputes.
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Caldwell House Bed and Breakfast's profile photo
 
I'm glad I read the board first, I was just about to post the same article - amazing stuff, eh?
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Have her in circles
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Henniker House's profile photo
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Jesus Windervoxchel's profile photo
Angie Allen's profile photo
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Heather Turner
owner

General Discussion  - 
 
(Open to All)
Monday, May 23, 2016, 2:00 PM EST
Association Leader Round Table-Association Webinars: Topic Social Media (We will be discussing Association social media, what channels are you using and what seems to be working)
Register now at: https://attendee.gotowebinar.com/register/5728717637939233796
1
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Heather Turner
owner

Tripadvisor  - 
 
I have contact with a journalist from the Boston Globe who is looking for innkeepers in New England, specifically MA, but NE as well who has had issues with Tripadvisor and rate increases or cancellation of listings (where it hasn't been cancelled) I know there were some people on this thread (https://plus.google.com/u/0/+FredTanner/posts/6jUwTCejfyr) but before giving her your names please let me know it's ok and anyone else who has had issues please let me know and if it's ok to pass along your name and contact info.
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Heather Turner's profile photoSt. Bernard Lodge's profile photoLori Dusenberry's profile photoFred Tanner's profile photo
10 comments
 
+Lori Dusenberry your ordeal is much worse than what we went through. Finally got cancelled after my wife had a debate over the phone on why we dropped them. For a $1.5 billion revenue company they act like 92 dollars a month is a big deal to them. Yesterday we got a voice mail from a TA supervisor wanting to talk to us about why we dropped them. That is one phone call we won't be returning.
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Heather Turner
owner

Facebook  - 
 
Ugh: Facebook Zero: R.I.P Organic Reach on Facebook "Why has FacebookZero not been more widely discussed?
I anticipate that Facebook will roll this out slowly and carefully so as not to upset users, and to educate brands about how to get their reach back on Facebook – albeit by paying for it.
I can see why Facebook has been pretty tight-lipped on the matter thus far and not made any official public announcements about it. I imagine that a percentage of Facebook's 1.4 billion users worldwide may not be so pleased to hear that they have changed the way they're delivering content so that marketers can now buy their user information in the form of "targeting options" that include behaviour and location from home. Yes this means that Facebook knows where we are and what we are doing at all times." http://www.hospitalitynet.org/news/4075682.html
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Amelia Painter's profile photoMark Stephens's profile photoHeather Turner's profile photo
10 comments
 
Yes I will, I am not surprised it has gone this route though, I've seen the decline for the past year and half. I am not encouraging people to do Instagram anyway (at least not B&Bs) no proof as of yet its worth it and certainly no ROI or ROTI yet.
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Heather Turner

Shared publicly  - 
 
Important for B&Bs to pay attention to!!!!! Alert: TripAdvisor Business Listing Clients http://blog.acorn-is.com/2016/04/alert-tripadvisor-business-listing-clients.html
1
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Heather Turner
owner

Tripadvisor  - 
 
Important if you are using Google Analytics:: FAQ: Recent Changes to TripAdvisor Site Security  https://www.tripadvisor.com/TripAdvisorInsights/n2692/faq-recent-changes-tripadvisor-site-security
Recent changes to TripAdvisor security settings may be causing interruptions with your Google Analytics results. Recently, TripAdvisor improved security for users by transitioning to an HTTPS-secured site. This change protects site visitors by encrypting the information that’s shared between their browsers and TripAdvisor. It also allows users to see they are using the authentic TripAdvisor site in their browsers’ web address box.
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Ephraim Dickstein's profile photoSt. Bernard Lodge's profile photoStacy Kistler's profile photo
3 comments
 
I wonder if innkeepers could link TripAdvisor directly to their reservation systems instead of their website? I use Reservation Key. It's an https site because it collects credit card information. My page on ResKey contains descriptions of our rooms, our policies, and photos with slideshows. As a fellow ResKey user, what do you think, +Ephraim Dickstein ? If I were to switch my http addy in TA, would I need a separate google analytics profile for it?
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Heather's Collections
People
Have her in circles
1,553 people
Robinson Anthon's profile photo
Henniker House's profile photo
Jean Gregg's profile photo
Iain Fenwick's profile photo
Jesus Windervoxchel's profile photo
Angie Allen's profile photo
Rosevine Inn Bed & Breakfast and Extended Stay Lodging's profile photo
ahmed ziad's profile photo
Mary White's profile photo
Education
  • Culinary Institute of America
    Culinary Arts, 1992
Basic Information
Gender
Female
Story
Tagline
Workshop and Seminar Social Media Training for Small Business and Corporate Groups.
Introduction
Heather Turner a.k.a. Forfeng is a graduate of the Culinary Institute of America and has spent over 20 years in the restaurant business. She trained under one of the PBS Series “Great Chefs of America”, Chef Yves Labbe at 4 Star acclaimed restaurant, Le Cheval D’or and has been the Executive Chef at Bellini’s Restaurant, The Cliff House at Stowe Mt. Resort and Harvest Market in Northern Vermont and at The Olde Inn on Cape Cod.

In 2003, Heather decided to make a major career change and start her own business, she had a personal background in photography and the fine arts which she wanted to put to good use.

After developing several online marketing pieces for friends, she was encouraged by friends and family to try it as a business undertaking. Thus Forfeng Designs was established in November of 2003 as a creative and alternative outlet to the restaurant industry and continues to the present day.

Forfeng Designs now does a wide variety of marketing and small business consulting both online and in print, design is now only a small portion of what the company offers. It also specializes in training, set-up, and hands on business social media plans for business with ongoing background support and training available as needed.

Twitter is were we spend most of our time at the moment, so please swing by and say hi @forfeng

Am Interested in hospitality connections. Smile, refresh, repeat, Live long and prosper!
Bragging rights
Spent more then 20 years as a professional chef. Owned my own business since 2003. Currently Social Media Chair for District 53 Toastmasters
Work
Occupation
Social Media Training
Skills
Social Media Training for Small Business and Corporate.
Employment
  • Professional Association of Innkeepers International
    Marketing Director, 2015 - present
  • ForfengDesigns.com /Forfengmedia.com
    Owner: IT geekette and Hospitality Consultant, 2003 - present
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Previously
Hartford, CT
Contact Information
Work
Phone
860-326-0721
Email
Skype
Forfeng
Address
Enfield, CT 06082
Heather Turner's +1's are the things they like, agree with, or want to recommend.
Boston bed and breakfast
www.bnbboston.com

Joomla! - the dynamic portal engine and content management system

Montana Bed and Breakfast Association - Somers, MT - USA
www.mtbba.com

Explore the finest bed and breakfast inns all across Montana - each inspected & approved by the MTBBA of Montana.

Cambridge MA Hotels, Harvard Square Hotel, Boston Accommodations, Histor...
maryprentissinn.com

Located in Harvard Square, the hotel boasts a history as rich as its design. The story of this Cambridge, Massachusetts hotel begins in Dece

Santa Fe Bed and Breakfast New Mexico
madeleineinn.com

Enjoy Santa Fe, New Mexico's elegant Bed and Breakfast, The Madeleine Inn with adjoining Absolute Nirvana Spa. Located near the historic Pla

The 1850 House Inn & Tavern - Rosendale - United States
www.the1850house.com

The Comfort of an Inn ~ The Hospitality of a Pub. The 1850 House Inn & Tavern would be recognizable to visitors of times past, not only by i

Social media cheat sheet – super speedy, all you needy - The Pink Group
thepinkgroup.co.uk

Super speedy, all you needy, social media cheat sheet. Everything you need to know about branding your social media channels.

Twitter’s Vine App Now Supports Embeds, Expanded Sharing To Facebook &am...
techcrunch.com

Twitter's Vine app received a small, but notable, update today which allows the videos you create to be embedded across the web. The embedde

Every airport needs to do this for US!!!!!
blog.anewfoundbnb.com

During the holidays of 2012 I had several opportunities to fly the blue skies and leave A Newfound Bed & Breakfast to visit family. I had on

Forfeng Designs- NH Made Member
www.nhmade.com

Selling gourmet foods, gifts and gift baskets and corporate gifts with hand made New Hampshire crafts.

Welcome | bmwcca.org BMW Car Club of America
www.bmwcca.org

Primary Links. Events. Calendar; Oktoberfest; Raffle; Membership Contest. News; Roundel. Roundel Zone; Magazine; Media Kit. Chapters. Chapte

Freeport Maine Bed and Breakfast, Brewster House Bed and Breakfast Freep...
www.brewsterhouse.com

For a Freeport Maine Bed and Breakfast, your ideal lodging accommodations are at Brewster House Bed & Breakfast in Freeport Maine, conve

Heather Turner (forfeng) on Twitter
twitter.com

Heather Turner (forfeng) is on Twitter. Sign up for Twitter to follow Heather Turner (forfeng) and get their latest updates

Bacon roses bring sizzle to Valentine's Day
www.pennlive.com

Instructions for creating bouquets of "roses" made from rolled-up strips of cooked bacon are popping up by the dozen online. They're riding

Bed and Breakfast in Shropshire, B&B near Ludlow and Hopton Castle
www.shropshirebreakfast.co.uk

A Luxury Bed & Breakfast set in the Shropshire Hills, near to Ludlow with very comfortable beds, great local food & stunning views.

New Hampshire Bed and Breakfast Association
www.facebook.com

New Hampshire Bed and Breakfast Association - The goal of the NHBBA is to promote awareness of bed & breakfasts and small inns to the pu

NHBBA
nhbba.blogspot.com

New Hampshire August Area Events. Aug 1, 2, 8, 11, 13, 16, 17, 20,22, 24,27,. 'Rent', Papermill Theatre, Lincoln www.papermilltheatr

We have been taking our cars to Modern Tires for many years. They have always been professional and very accommodating. In for service yesterday and appreciated the extra love.
Public - 11 months ago
reviewed 11 months ago
We went there for Father's Day Lunch, cute place, food was delicious, when you get 4 diners all loving their lunch and two are restaurant pros, that says something. Service was professional and attentive. Loved this part, I asked for no tomatoes and onions for my sandwich, the waitress asked, "Is this a preference or an allergy?" That threw me for a minute as that was a first. I said "Is that a problem if it's a preference?", "No not at all, we just want to make sure if it's an allergy, we want to make sure we keep things seperate when prepared, so there is no allergy contamination." If there was a sixth star I would give it just for that question.
• • •
Public - 11 months ago
reviewed 11 months ago
Public - a year ago
reviewed a year ago
Our pups and ourselves loved Dr. Sidorsky and Linda. Having two big dogs, one of them getting up there in years, makes vet visits stressful for both our furkids and ourselves. Having a traveling, knowledgeable, and compassionate vet that both dogs warmed up to immediately that was able to come and do an in home visit was beyond blissful. I am now spoiled and will definitely be calling them again when our pups next shots etc. are due.
Public - a year ago
reviewed a year ago
10 reviews
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Map
Map
Dr. Lindower is fantastic. Friendly and personal staff, they take the time to explain everything. Dr. Lindower is super and the best optometrist I've ever had.
Public - a year ago
reviewed a year ago
Public - a year ago
reviewed a year ago
Great emergency vet, saved our pup's life twice and highly recommended! Unfortunately the regular vet missed the ball totally the last time we brought her in and we almost lost her as a result, thank heavens had the foresight to bring her to our old vet for a second opinion.
Public - 2 years ago
reviewed 2 years ago