When was the last time you we wowed by the customer service you received. This presentation will provide you with 10 crucial tips that will help you improve your overall customer service experience to your customer base. It costs 5-15 more to acquire a new customer than it does keeping an existing one - that's why having an unforgettable customer service experience matters. Also, I've published a book about providing that experience and how you c...
Digital Marketing Strategy, Google AdWords, SEO, Search Engine Optimisation, Social Media, Email Marketing, Training, Speaking
Digital Marketing Consultant, 2012 - present
Internet marketing consultant providing tailored services to client large and small. I work with companies to increase sales, build their brand or manage their reputation through SEO, social media, Google AdWords advertising and email marketing.
Training provider and speaker, imparting wisdom on business owners, web masters and marketing departments on how to better promote their business online.
Caravan Guard Limited
Internet Marketing Manager, 2005 - 2012
Managing all aspects of the company's online presence from web design and development, to SEO and Pay-per-click campaigns. Providing in-depth reports and developing strategies to move the business forward.
Digital Marketing Consultant (and self-confessed girl geek)
I love my job. I get to devise and implement digital marketing strategies for businesses large and small, then sit back and watch their sales grow! Being my own boss, I take advantage of the freedom and opportunities that brings and enjoy speaking to groups of fellow business men and women. I'm also keen to educate and inform others as to the benefits of marketing their businesses online and run workshops and in-house training on various subjects.
I've recently joined Belle Vue Dental Practice having been unhappy with my NHS dentist. The service I've received so far has been excellent. The staff are super friendly and make you feel at ease and the work I've had done has been pain-free and affordable. I'd recommend them to anyone!