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Harry's Shoes
Shoe Store$$$
Today 10:00 am – 6:45 pm
5 followers|1,832,164 views
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2299 Broadway New York, NY 10024
2299 BroadwayUSNew YorkNew York10024
(866) 642-7797harrys-shoes.com
$$$Shoe Store, Boot StoreToday 10:00 am – 6:45 pm
Monday 10:00 am – 7:45 pmTuesday 10:00 am – 6:45 pmWednesday 10:00 am – 6:45 pmThursday 10:00 am – 7:45 pmFriday 10:00 am – 6:45 pmSaturday 10:00 am – 6:45 pmSunday 11:00 am – 6:00 pm
Harry's is located on the southwest corner of Broadway and 83rd Street on the Upper West Side of Manhattan. Our address is 2299 Broadway, New York, NY 10024. Harry's Shoes for Kids is located on Br
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Long-standing store stocking American & European brand comfort shoes, outerwear & accessories.- Google
"Well let me tell you Mr Shoe Salesman, this is an all-year shoe."
"I bought a pair of snow boots there with a defective zipper."
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aklags
3 months ago
I had called around looking for some shoes from Olukai. The company told me that Harry's was the only place that bought them. When I called Harry's, they had a bad attitude on the phone... typical angry new yorker bullshit. I am from this city too, doesn't mean its ok to be a jerk to your customers on the phone. More importantly, the reason I was REALLY pissed was that they mockingly told me "oh no, boots were sent back already." What the heck does that mean? When I asked, I was told they sent them back to Olukai because they needed to make room for "spring shoes." Well let me tell you Mr Shoe Salesman, this is an all-year shoe. Furthermore, its STILL WINTER. Which means that people still need to buy boots right now. Do you see snow and ice and slush on the streets? I DO. So do you think I'm going to buy mesh sneakers and "spring shoes" right now? Heck no. Leave your patronizing attitude at home. When I suggested that the store take advantage of the fact that nobody else in NYC has this brand regularly available and that he should increase rather than decrease stock, he mocked me. I know how a retail business runs and I know that its rotten to send your shoes back when you could keep selling them or close them out. How is this now the responsibility of Olukai because you bought too many? Makes no sense as a business plan. Sure, you have limited shelf space. SO LIMIT YOUR BRANDS and selections. Don't just buy a shoe to sell it for 2-3 momths then send it back. What a load of crap. And this was the MANAGER talking to me... Learn how to manage and deal with customers. Don't be a jerk and listen to your customers when they call and suggest stuff, don't mock them.
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Sam Drane
3 weeks ago
Great in-store experience with amazing service. I found what I was looking for right away. Best Store to go to for hard to find boutique brands.
Ivette Stern
a year ago
Bought a pair of expensive waterproof boots. Loved the style and comfort. My toes got wet when walking in slush. Tried to return them. They said they had to do a "leak test" which took longer than expected. When they finally got back to me, the manager said the leak test showed the boot does not get wet inside. I was in shock. My grey socks had a large line of water by my toes. My feet got wet 3-4 times. The boots are clearly not waterproof. The store should have returned them to the manufacturer rather than lose a customer.
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Holly Melvin
9 months ago
Selection is moderate but customer service is great! I spent less than 10 minutes from the time I entered the store to paying at the register, including an assistant providing me with what I asked for.
Emile El Nems
3 months ago
BUYER BEWARE. Harry's Shoes will not honor the return of defective products so be sure to note the manufacturer's warranty when considering a purchase or go to a store with a backbone (i.e. major department stores). My wife bought an expensive pair of "waterproof" boots that the salesperson claimed would last for years. When they started leaking at the start of the second winter season, she took them back for a leak test. The leak test confined the leak. Unfortunately, Harry's would not extend the warranty on the boots beyond the manufacture's 4 month guarantee. That was one heck of an expensive season and one terrible customer service experience.
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Ari Gilder
6 months ago
Used to be a repeat customer, but no longer. The service staff is actually quite nice and helpful. I bought a shoe and tried it at home for an hour and it really hurt my feet. I came to return it and the manager on duty has the nastiest attitude. He refused to accept the return. I said okay, fine, I understand your policy, what would you do in my situation if the shoe just doesn't fit right? He kept saying "I'm not you" and not answering my question. He knew he was making it difficult and didn't even try to make anything right. Didn't offer any options other than a nasty attitude. It's too bad one of the only big shoe stores on the upper west side has such awful customer service.
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Daniel Sheth
a year ago
We purchased approximately several pairs of shoes from Harry's for my family in the past two years, and have always had a pleasant experience. Today, we went to the store and sought out a sales rep to get snow boots to try , whose name was Guido. Guido politely said "let me check with another associate because I just made a sale, we work on commission, there aren't alot of customers today and we take turns to sell". He then returned and said he was happy to help us. However, as we was helping us and was about to go back to get our shoes, another (wealthy) looking lady entered the store and Guido stopped getting our one pair shoes and immediately started helping her. He just started bringing out shoes for her while at this point we were waiting in our socks for our shoes to come. When we asked him, his reply was "sorry life is not what you picture it to be". The manager also seemed hardly interested as perhaps he has no ability to better train the sales reps. Retailing is a customer driven business and our needs weren't exactly high maintenance. We wound up leaving.
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Sean Cantrell
a year ago
Always stop at Harry's when we're in NYC. I've gotten all my Wolverine 1000 mile boots there. Can't beat the selection and service. It's hard to find that kind of service anymore.

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