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Hansen & Young, Inc.
Auction House
Today 8AM–4PM
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1264 5th Ave Prairie Farm, WI 54762
1264 5th AvenueUSWisconsinPrairie Farm54762
(715) 837-1015hansenandyoung.com
Auction House, General ServicesToday 8AM–4PM
Tuesday 8AM–4PMWednesday 8AM–4PMThursday 8AM–4PMFriday 8AM–3PMSaturday ClosedSunday ClosedMonday 8AM–4PM
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4 reviews
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Benjamin Ries's profile photo
Benjamin Ries
3 months ago
I bought an expensive item that was described as "new", but upon my inspection it was very easy to tell that this item was used, had obvious signs of wear, and was also damaged. H&Y was willing to take the item back, as this was not what I had agreed to purchase, but wouldn't issue a full refund for the amount I had paid. They charge a 3.5% convenience fee when purchasing with a credit card (which was substantial on this item) and was not willing to refund that amount when called and asked specifically about it. I don't believe this was fair, due to the error on their end with listing and describing the item.
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Response from the owner - 2 months ago
Hi Benjamin, 10-21-16 I just talked with our accountant. She originally thought that we were refunding an item that you didn't want. In that case we don't refund fees. Once it was brought to her attention that the refund was due to the description of the item, she realized she needed to also refund the convenience fee. I'm sorry that you haven't received it timely enough. She does have plans to send this remaining portion of the refund out next week. Thank you for taking the time to review us. 10-28-16 Please watch for your refund check. It has been mailed. Thank you! Julie
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Matthew Sadler
a year ago
I bought lots of items at a huge auction. I left a huge box behind and forgot about it. They looked it up and called me to let me know and gave me a time to pick it up, I was very greatful.
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tanya
2 months ago
BUYER BEWARE!! I have NEVER ran into such a crappy auction, company! Did an ONLINE auction , talked with the owner PRIOR and owner claimed item was in good condition and worked well. We kept getting bid up and later found out that it was the OWNER bidding us up. We did not get it bought thru the auction because we kept getting out bid. About a week later we did contact the seller and go up to purchase the item with cash. It was COMPLETE CRAP, ABSOLUTELY NOT in the condition that it was represented to be in. We did not buy it. I just called hansen & young to make them AWARE of the issues with the item HOW it was REPRESENTED for the auction and about being bid up by the owner. I DID NOT feel it was GOOD BUSINESS practices to have ONLINE auctions for misrepresented items and asked what they would have done. THE guy GOT VERY defensive and all he was worried,about was the fact that we tried to buy item AFTER we got outbid. ( BY THE OWNER ) and he WASNT GETTING HIS COMMISSION !! THEY DO NOT seem to have ANY INTEREST what so ever ever in the PROTECTING THE BUYER!! which is REALLY SAD since this was an ONLINE auction and not everyone can go look at stuff prior to the auction. They take the auctioneer and seller at their word. DEFINITELY RECOMMEND TO STAY AWAY FROM ANY OF THEIR ONLINE AUCTIONS OR TAKE THE TIME TO GO IN PERSON AND INSPECT BEFORE YOU BUY AND THROW YOUR MONEY AWAY
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Response from the owner - 2 months ago
Thank you for calling & reviewing our company. We did not misrepresent this item. This is the entire title & description: "GMC Cab Over Grain Truck - Cummins 855 engine; roll tarp; 484336 mi showing; split opening rear gate;" That is what we knew about the item. We did not mention anything of the item's condition. It was the owner stating that. As part of our terms we encourage inspection before bidding: "You are responsible for your own inspection during inspection periods." In this case, that is why there was a contact number so inspection could be by appointment. We appreciate that you let us know that the seller was bidding up the item as we do not condone that. Our auctioneer stated the reality that we didn't misrepresent this item & that since you didn't buy this item through our auction process, there is little we can do about it except change our working relationship with this seller.
Mlc">A Google User
4 years ago

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2011 New Holland L225 Skids Steer For Sale! -Mequon, WI Find Out More & Bid Online at
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Vehicles, Trailers, Tools, Cleaning & Restoration Equipment For Sale! -Prairie Farm, Wisconsin. Find Out More & Bid Online at
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LGB Train Set & Collectible Coca-Cola Toy Trucks For Sale! -Prairie Farm, WI
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Semi Tractors, Tractors, Trailers, Machinery, Ford Truck, Equipment & More For Sale! - Mondovi, WI
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'05 International 9400, Cube Vans, Semi Trailers, Recycling Shredders, Equipment & More For Sale! - Prairie Farm, WI
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