Response from the owner - 5 months ago
We know that there are many hotels to choose from in the city of New Orleans, and we were honored that you chose to stay with us at the Hampton Inn and Suites Convention Center during the Mardi Gras Holiday. We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all about Satisfaction Guaranteed.At your convenience if you would like to discuss the situation further I can be reached at 504-566-9990 ext 4002.