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Hall Lane Moving & Storage
Moving and Storage Service
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67 Mall Dr Commack, NY 11725
67 Mall DriveUSNew YorkCommack11725
Moving and Storage Service
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14 reviews
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2 star
1 review
1 star
1 review
"Hall-Lane was absolutely wonderful from start to finish."
"Great customer service and support."
"I did not know what to expect, but they were in and out very quickly."
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Richard Walsh's profile photo
Richard Walsh
2 months ago
A++. They were on time, went right to work, and treated all of our house items as if they were their own. Must request Jose, Hector, and Ramon. They are the best!!! Even when there was a clerical error and we didn't get our wardrobe boxes, Mr. Hall himself drive out and dropped them off. Definitely recommend them for any type of move.
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Rick Choinski
2 years ago
I recently used Hall Lane for a commercial move on Long Island. The entire staff was very courteous and efficient. The sales staff gave me a quick, accurate estimate and visited me several times prior to the move to make sure we had adequate packing supplies and to answer any questions. On the day of the move, the moving staff were very well organized and easily accommodated any last minute changes. They moved all of the furniture and equipment carefully and with out any damage. I have also used Hall Lane in the past for a residential move with the same fantastic results. The owners of the company obviously stress excellent customer service with their staff! I would highly recommend using Hall Lane for both commercial and residential moves.
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Response from the owner - 2 years ago
Thank you for this great review.
Pablo Jaramillo's profile photo
Pablo Jaramillo
a year ago
I was in need of a truck scale and these guys have the only one I could find in the area of Hauppauge NY. They were very helpful and didn't charge me for the reweighs. Thank You very much!!!
A Google User
5 years ago
Everyone I dealt with was great, including Susan, Alex, and of course, the great guys who showed up to do the move itself. We needed professionals for our move from Long Beach to Farmingdale, and 5 Star Moving fit the bill perfectly. Alex is not just incredibly handsome, he did a great job sizing the place up for the crew that came. Susan was great in coordinating everything (and very accommodating at a time when we weren't entirely sure which weekend we were able to move into the new place), and the guys who came to do the move were outstanding, respectful of our stuff, efficient, and, thankfully for us, were tolerant of our imperfect packing-and-boxing skills! Thanks for making a tough move easy! -Dan
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Lynn Esposito
a year ago
Linda Esposito Today at 4:16pm. We used Hall Lane, North America to move across country from NY to CA. Not only were the "guaranteed" delivery dates off by about a week, out of 300 + boxes..I'd say about 25% of them came in damaged, crushed, pierced and shredded. Even my wardrobe boxes were crushed and haf my clothes were left with greasy black marks all over them. These were not some flimsy boxes...we bought top of the line boxes. Our furniture had water stains on it as well as chunks of fabric ripped off of it. Their so called resolution dept did everything they could to avoid paying the damages. I've been fighting them since Sept. They overcharged us on the insurance and now that we have a claim, they're trying to get away with just reimbursing us the diff. between the deductible rather than pay us. They claim they will reimburse you the "full replacement cost" yet they have not paid sales tax which is obviously a part of the replacement cost. I took pictures of all the damages, I set up a very easy to coordinate package and they are still trying to find Loop holes. The carelessness and damage done to our belongings are beyond belief. They lost one of our boxes and have given us a very difficult time in trying to get reimbursed. They never finished assembling what they had disassembled- we were left with having to put thing back together...they even brought their young kids here while we were trying to get everything unloaded...So Unprofessional... We did not choose this company because they were the cheapest (because they weren't)...we chose them based on their honesty and integrity...we were totally duped!!$12k to move across country and we sustained about 5-8k$ in damages. After a major move like we had...the last thing we had was time to document and prove and fight and follow up on all the damages that they inflicted upon us. If you're on the fence about choosing this company...I'd say steer clear unless you're a lawyer with a lot of time on your hands.
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john m's profile photo
john m
4 years ago
They underestimated my job by 70%, and never personally came to check out the required move in advance. They were well informed of all stops and volume of items to be moved yet banged my credit card for the overage anyway after repeated attempts to get the company (and its president) to be reasonable after the move- very unprofessional. Their claim to be a company that has "integrity and honesty" are empty and bogus. We are completely disappointed at how they s crewed us! seriously, seek out another company who will not lure you in and hammer you on overcharging once your stuff is already onboard the truck as the billable hours tick away. the crew really didn't drag things out, but rather the office staff's gross underestimating is to blame. We cannot recommend them. they had ample opportunity to make things right but did not. They can reply to this review however they wish, but the facts still remain. go elsewhere.
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Response from the owner - 4 years ago
Dear Mr. Piteris: Firstly we want to thank you for the opportunity to serve you and for allowing us the opportunity to address your concerns. I understand from a prior conversation you were very happy with your crew and the services we provided but were upset by the difference between the phone quote and the final billed charges. Hall-Lane always recommends an onsite visit to be performed by one of our sales consultants. This visual review of the items to be moved and conditions associated with the move allows us to provide the best opportunity for an accurate estimate. We understand that your situation prevented the opportunity for an onsite estimate. Our goal is to always provide the best service at a fair price. I’m sorry that your phone quote was not as accurate as we both would have hoped for and we hope you understand that your quote was based on the information provided by you and our sales consultant’s interpretation of that information. As a gesture of good will I will be forwarding a $100 coupon which you can use at many area restaurants. I hope you will accept my apologies in the spirit offered and my thanks for taking the time to inform us of your concerns. Sincerely, Hall-Lane Moving & Storage Co., Inc.
A Google User
5 years ago
5 Star Moving Company:My wife and I had to coordinate moving her 90 year old parents from Long Island New York to Richmond Virginia. They lived in NY all their lives and that meant we had to make sure they were protected and their belongings had to be delivered in VA on a strict timeline. I met with 3 separate companies in NY and selected Hall Lane because of the professionalism of Alex, who laid out everything from start to finish and what the cost was and guaranteed his price. Everything he told us was exactly how everything happened, from the packing; pick up to the delivery was not only professional but flawless. I have moved across the country several times throughout my live and the move from Hall Lane was by far the best we ever experienced. I would highly recommend Hall Lane to anyone looking for a company that does what it says and delivers what they promise. Many thank to all the professionals at Hall Lane, Alex the salesman, the moving coordinator, the packers, the driver and the unloading crew. My wife’s parents are now in VA and have all their belongings with them. Mike in Virginia
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A Google User
5 years ago
My mother just did a move with this company on Saturday and it went great! Susan who coordinated the move was excellent and friendly the entire time. Carlos and his crew were amazing to work with, professional and extremely respectful! They made the move so much easier and less stressful. The guys accomodated every need we possibly had and I would and will use them for every move in the future. We were so thankful to have such a great crew to deal with. Thank you so much for the outstanding job you did!!!!!! -Laurie
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Response from the owner - 5 years ago
Thank you for taking the time to write this review. It means a lot to us that you were so happy with your move that you would post positive comments on the internet. Thank you! -John Hall