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Hal Martin's Watch and Jewelry Store
Jewelry Designer
Today 9:00 am – 5:30 pm
16 followers|28,579 views
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6266 Westheimer Rd Houston, TX 77057
6266 Westheimer RdUSTXHouston77057
(713) 785-1111halmartins.com
Jewelry Designer, Watch Repair ServiceToday 9:00 am – 5:30 pm
Monday 9:00 am – 5:30 pmTuesday 9:00 am – 5:30 pmWednesday 9:00 am – 5:30 pmThursday 9:00 am – 5:30 pmFriday 9:00 am – 5:30 pmSaturday 10:00 am – 4:00 pmSunday Closed
Rolex watches, Pre Owned Rolex Watches, Patek Phillipe, Cartier, Breitling, Omega, Panerai, Tag Heuer, watch repair, watch store, Gold Parties, gold buyer in Houston.
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4.5
23 reviews
5 star
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4 star
1 review
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Merchant since 1973 buys, sells & repairs upscale watches, as well as precious metals & diamonds.- Google
People talk about pre-owned rolex, rolex gmt master ii, patek philippe, buy a diamond and oyster perpetual date
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Christine Tran
reviewed a month ago
I usually don't write reviews but I felt very disappointed with Hal Martin's and wanted to express my honest opinion. I came here to buy a Rolex for my fiance and had a pretty good experience with Jon as my salesperson. As it was my first Rolex buying experience, I asked a ton of questions and he was very patient with me. One of my concerns was the sizing of the watch since I was giving this as a wedding gift and wanted my fiance to wear it on our wedding day. I was assured it wouldn't be a problem so I bought the watch. Two days later, I came back with one of my fiance's watches so that I can make sure that it fit. The Rolex I bought was not big enough so they needed to add more links to it. Once they were done, the owner charged me $100 for it. I did not argue and paid for it but this was very disappointing to me. Why would I buy a watch that doesn't fit and then pay an additional cost to make it fit? I think that if you buy a watch, it is assumed that making the watch fit should be included and I was assured from the salesperson that it would be. Overall, the store has a nice amount of options and the salesperson was nice, but I think that charging the last $100 when it should have been included was unethical.
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Response from the owner - a month ago
Thank you for the feedback, we appreciate our customers letting us know about their buying experiences. We are sorry that you left the store feeling as you did as we strive to go above and beyond most people’s expectations. If you recall we discussed that your fiancé has a very large wrist and that we only charged you for 2 links while actually adding four links to the watch (at the same time giving you the links at wholesale price). We feel we also went beyond most establishments in the fact that since you said you were getting married overseas we would gladly extend our return and exchange policy to meet your needs. Again, we are sorry you feel that what we did was unethical.
syed ali
reviewed a year ago
Even though they don't open until 9, I got there at 830 just planning to wait. They were nice enough to take me in early. I needed a watch band adjustment for a watch I didn't even get from them and they fixed it and made sure it fit perfectly. As if that was not enough, they did not charge me! Excellent customer service. While I waited, I took a look at some Rolex's, and the sticker prices were VERY reasonable. I'm buying my next watch here.
Response from the owner - 3 months ago
You are welcome, and thank you for coming into the store. We do minor sizing adjustments watch bracelets for free, so come back anytime you need our help. Thanks again, Hal Martin
A Google User
reviewed 2 years ago
I just received my custom Rolex watch and it is absolutely beautiful. With the help of Barbara who works there, she had great ideas to help me with how my watch could look. When I saw it I could not believe how great it turned out. It was more than I hoped for. This is the second watch I have gotten from Hal Martin's and my husband has also bought 2. The staff is friendly and very knowledgeable about everything in the store. They are very quick to help with any need you have. My husband and I are very satisified lifetime customers.
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Response from the owner - 3 months ago
Thank you for the compliment. At Hal Martin's, you can bring in your standard Rolex watch, and have it upgraded with a diamond bezel, diamond dial, even having a custom color added to your dial. - Barbara
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Tashi Nibber
reviewed 2 weeks ago
Absolutely amazing customer service! I bought a Rolex and then changed my mind. I wanted something they didn't have in stock. Tarang made sure he found it for me. I decided not to buy that watch and he was absolutely cool about it. Now, that is good service! Look no further when you are ready for your Rolex. Highly recommended.
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Moh Sheriff
reviewed a year ago
My encounter was briefm but I had wonderful experience with Mr. Hal Martin, very humble and honest man.
Response from the owner - 4 months ago
Thank you for coming in and giving me a chance. - Hal
A Google User
reviewed 3 years ago
The owner and one of the employees seemed very nice and caring. The short curly black haired lady was really snarky and short, with a hint of condescension. Great place but definitely retain your skepticism.
Response from the owner - 3 months ago
Thank you for the review, and I am sorry that your didn't have the best of visits to my store. I would like for you to give the store another chance and lets see if we can't reverse your skepticism. Hopefully we can turn it into a more positive experience for you next time, as we have for many other customers. - Thanks again, Hal Martin.