Response from the owner - 5 months ago
Let me start with thanking you for taking time to write a review. I am very sorry that you had a bad experience with our service.
In regards to the vouchers, we have to say that we´re slightly puzzled, as this has never been a problem before, and we do send quite a lot of people to the Blue Lagoon. Bringing the voucher number alone has never been an issue, either there or to any other establishment, so it is understandable that your service agent gave you that advise. We will certainly look into this and contact the Blue Lagoon regarding if there has been any change in their reception protocols.
We are also sorry that you found your itinerary lacking. As stated in email correspondences, we encourage people to tell us if they feel anything is missing, feel confused or need clarification in regards their packages, and read them over, as well as ask them to both get in touch should problems arise or if there is any assistance we can offer. Without this being done, we cannot but assume that all is well.
All GPS coordinates are gotten directly from Google maps, provided by them and imported to our systems, so any discrepancies appearing are then due to errors from Google, provided by them or by the operators/hotels in question. We do strive to keep everything up to date and correct.
We are aware that we list many locations in our self drives. They are created so that people can control their own travel, visit what they find interesting and in the same ignore what is less important to them. We try to keep a basic thread of a line, but as self drive tours are created for personal freedom, and half of the locations listed could not possibly fit in the same route, we do not pre create a strict route. We value freedom in travelling, and would not wish to dictate the route. Naturally if a person wishes for us to create a set route, all they have to do is ask, and we will happily remove all additional information and list the route without any possible detours.
In regards to your room, I apologise for the confusion. We have checked with our reservation information and see that we sent out the correct information to the hotel. A short phone call to us would have fixed this problem. But either way, this should not have happened. I therefore urge you to get in touch with us directly, as we would much like to refund you for this night.
We´re still glad that you had a great time in Iceland. Again, we apologise for any inconvenience.