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GroundLink Car Service
Transportation Service
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GroundLink Car Service

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"It’s the perfect fit! I plan on using GroundLink quite a bit, especially when heading to the airport and special nights out in Chicago. It’s hard to put a price on safety and arriving early to important meetings!" Thanks for your awesome review 24/7! http://ow.ly/N0YW307RI3H
I recently checked out Groundlink, the new upscale car service that has just launched in Chicago. I was interested because for me it’s about two things, safety and being on time. As I woman, I worry about my safety all the time with other car services like Uber. I also worry the car services will cancel on …
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GroundLink Car Service

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Happy Holidays from GroundLink! Wishing everyone a wonderful holiday season & safe travels!
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GroundLink Car Service

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Here's what #Trump & his newly #elected #cabinet has to say about #US #travel #infrastructure http://ow.ly/BRdp306L0oS
President-elect Donald Trump talked up the importance of improving U.S. roads, highways, and airports on the campaign trail. Now his potential appointees a
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GroundLink Car Service

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From all of us at GroundLink, Happy New Year! #2017 #GoGroundLink
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GroundLink Car Service

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"Several emerging technologies are targeting the corporate travel sector. A mix of newcomers and familiar faces all hope to beat Uber at its own game with products they say address corporate duty-of-care concerns on platforms palatable to travelers weaned on the original innovator." http://ow.ly/MlCh307cLgI
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GroundLink Car Service

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Good communication is key when it comes to compliance between travel managers and business travelers http://ow.ly/HmxZ306KW6H
The Skift Corporate Travel Innovation Report is our weekly newsletter focused on the future of corporate travel, the big fault lines of disruption for trav
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Contact Information
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134 W 37th St New York, NY 10018
134 West 37th StreetUSNew YorkNew York10018
(855) 747-6863groundlink.com
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Review Summary
3.8
23 reviews
5 star
15 reviews
4 star
1 review
3 star
No reviews
2 star
2 reviews
1 star
5 reviews
"Love the people and the company."
"Driver on the time and very nice service no waiting charge its amazing........"
"The phone staff were rude, unwilling or unable to help."
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Martin Fieldman
3 months ago
AVOID! DO NOT USE!! These clowns are actually dangerous and should completely be avoided if you don't want to ruin your visit. The first major problem with them is that they set meet time and departure pick-up time based around your flight times. On arrival at JFK they give you one hour from touchdown. After that they charge you $1 PER MINUTE!!! The whole point of booking a service like this is to save money and stress. Groundlink aggravate stress and cost you much more, because when you are standing in the long, very slow moving lines at border control, they start sending you text messages warning you that your time is running out and you're incurring extra charges. You are then forced to make expensive international roaming calls to explain that you are a long way back from where they think you might be. Anyone who has come off an international flight will know (especially non-US citizen) that clearing border security there in an hour is wildly optimistic on any day of the year!! The worst though was the return pick-up, which they set for 4.05pm from Manhattan for a 7pm flight (which a check-in/bag drop that closes at 6pm. It can easily take over an hour just to get out of Manhattan at that time of day (start of rush hour). We arranged for our driver to pick us up 4.05pm from our hotel. At 4.10pm he calls us wondering why we haven't come to him - he was on the corner of the street and thought it was obvious that we should have known that and gone to him with all our luggage. There were 3 spaces available in front of the hotel. When he eventually came and parked in one of them, he said he didn't come to the hotel because there was nowhere to park!!! At around 3.55pm, I had actually wondered if he might be waiting down the street, walked down, saw him playing on his phone, indeed parked on the corner, but as he wasn't displaying the identification number '1622' I never made the connection that he was in fact, our driver. Needless to say, we disagreed, and he told me that as it was his car, he didn't have to take us, and he left us stranded. It was only thanks to the hotel who secured us another car, half-an-hour later (cheaper) and to some clever driving that we, after a massively stressful journey with the expectation of a missed flight, made it to the bag drop desk bang on 6pm and caught our flight. The only service these people are providing is one of lining their pockets at the expense of their customers, victims like myself. There are plenty of better and cheaper and less stressful alternatives. So I repeat, AVOID. DO NOT USE!!!! You have been warned!
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Response from the owner - 3 months ago
Hi Martin, We apologize for the inconvenience and trouble with your reservation(s). Our dedicated customer support team has already reached out to Mozio regarding these issues as they booked with us on your behalf.
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babbu singh
a month ago
Driver on the time and very nice service no waiting charge its amazing........
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Robert Fisher
12 months ago
After using two other car services for several years and being disappointed in both, I learned about GroundLink and began using them a few months ago. I was amazed at the promptness of every car, and loved the confirmation email I received before each trip and the email receipt afterwards. Every car I have ordered has been on time and often ten minutes early, which I appreciate. The dispatcher always remembers not to send me an SUV, so I usually get an economy sedan. Every driver I have had is polite and perhaps because I need a cane, helps me into and out of the car. I cannot think of anything that I don't get with this service.
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Carolyn Rangel
a year ago
Even if you are thorough, the reservationists do not listen and always make mistakes.
Dhruvita Patel's profile photo
Dhruvita Patel
a month ago
My other home! Working here has been great. Love the people and the company. Location is right in the heart of the city and accessible by NJ transit and Metro North.
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Danny Li
2 months ago
Drove for Them very unfair they take 35% from each fare plus processing fee or voucher fee Rediclious they take abuse driver taking so much out of each job and have less work They hardly gave me work Much better off driving for Uber Horrible horrible 😡
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Jaclynn Hecht
2 years ago
I've used GroundLink several times, and the service is always good. I've never had a late driver, prices are competitive, cars are clean, and I always arrive on time. The mobile app is great. You can track your driver and have a text message sent to you once he has arrived. Very convenient and useful service.
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Purvi Patel
2 years ago
GroundLink is AWESOME! I have several other transportation services and none of them have been up to par. My favorite part is that they guarantee being on time so I'm never late even when I'm running late! Love love love GroundLink!