Response from the owner - in the last week
I am sorry to hear that you are having trouble selling your car. If you are still interested in selling it, I would be more than happy to buy it back since we are always looking for great trade-ins.
I’d like to clarify a few points. CarFax is a third party vendor that receives its information independent of our dealership and provides it to us and you, the buyer, for a fee. There is no way for CarFax to verify if a car repair was done under the table by the previous owner by not going through insurance or from using a repair company that does not report to CarFax. If a previous owner touched up a minor ding and then painted over that area, it would read a thicker paint gauge; but that does not mean the car was in an accident or that the minor ding was reported to CarFax. I can understand your frustration at feeling lied to and misled; however, my business is founded on providing an honest customer service experience. DealerRater has very strict guidelines for submission and we had nothing to do with their rejection of your review. Again, they are a third party review site that we utilize; however, they are in charge of what reviews get posted.
I can tell you that I have researched the vehicle and know that we had no reason to believe that the vehicle was ever “in an accident”.
We always check over the vehicle for evidence of accident repair. Our technicians do not use paint meters when inspecting or reconditioning a pre-owned vehicle, especially when there is a perfect and clean CarFax. Maybe this is something we should reconsider. We use CarFax as a final check, as it is very accurate in disclosing if there was a legitimate accident with another vehicle, or any police report stating there was a collision. That being said, there is the possibility that the vehicle had paint work done over time. I personally have had vehicles damaged by items falling on them in the garage, shopping carts rolling into them, and a neighbor’s child running into it with a bicycle when it was parked in the driveway. All of these ended up requiring paint repair.
I honestly cannot say what happened to your Civic before we purchased it from American Honda as a lease turn in. I can tell you that we have no record of painting the vehicle. It is possible that the previous lessee had some scratches or damage and wanted to avoid the damage penalties at lease turn in. Or, the vehicle may have been repaired by American Honda before it came available as a lease turn in. It’s even possible that the vehicle was repaired before the first customer leased that car years ago in New York.
I do not think for a minute that you would intentionally deceive us or your potential buyer. I just wish that you could apply that same sentiment toward us. I know from the CarFax report I sent you yesterday that you have taken care of it during your ownership. You have a number of service visits to us after you purchased the car on 5/01/2012 with 24,344 miles. The CarFax indicates that the vehicle had 65,612 miles on it when you had the Georgia inspection done on 6/23/2015. I hope that the Civic has been a good and reliable transportation for you over these 3+ years. I don’t know the general condition of your vehicle now, but a well maintained 2009 Civic with about 70,000 miles is a very desirable vehicle in today’s used vehicle market. We have buyers for vehicles such as this. If you find that you cannot sell the car, contact me and I will put you in touch with our buyer.
We appreciate your business in the past, and I hope you can see that we truly did not “lie” to you, or try to hide anything intentionally when we sold you the vehicle. I also hope that the enjoyment and reliability of the vehicle over the time you’ve owned it can somewhat overcome the issues you are experiencing now. Hopefully, you could reconsider your review on Google. Let me know if there is anything else you would like me to do for you regarding this issue.