If customer retention and lead nurturing efforts could balance out that would be an optimal solution for #startups and #smbs . It might even lessen the need for funding. Great share +Google for Entrepreneurs and Clarity @getmoreclarity:)
I guess the main bottleneck is that startups don't know how to sell their product. There are many ways to prevent new customers not wanting to buy your product. It might be a good follow on this article.