yet another situation where proper communication first
would have avoided much
heartache and woe from many of your already worn-out, long-term Explorers.
It's not like the entire Glass team didn't think "gee, I bet current Explorers will be upset that they can't upgrade for free... or at all..."
- because we all
know you guys likely had that worry before pressing submit on this post.
For many of us, that
is precisely why we're upset. It's not because we can't upgrade, but because you knew
it'd make many of us upset, and your intentional omission regarding it showed the Explorer community that you don't have any concern regarding our feelings. In fact, you continued to pretend like it wasn't even an issue until you were finally faced with so much community backlash that you practically had
to respond. And lets remember, this is not the first time this has happened from your own Explorer community, either.
My advice: Now, and into the future, be honest with us. Even when it's "bad news,"
don't hold back from mentioning it up-front, and directly, before the community lashes out. The Explorers have had several (several!)
instances in the recent 6 months where the lack of compassion towards the concerns of long-term Explorers has been extremely worrisome. So much so, that many of us continue to feel less-like the co-creators of this journey (that you always say that we are), and more like consumers who paid money to a company who values their own pocket-books over doing the "right thing."
The Explorers wouldn't speak up, get upset, and raise a fuss if we didn't love Google, and this project. In fact, many of us delight in owning & using Glass! The Glass Team needs to start treating it's Explorers with the same love that we are treating you with. The app updates are awesome, no-one will deny that... but cupcakes and ice cream don't heal a broken heart.
Come back to us, Google Glass team. Start showing your Explorers some legitimate love again. Make us feel wanted, cared for, and part of the process. Don't try to placate us with wiz-bang apps... instead, simply show us that you really, truly care.