Response from the owner - 3 months ago
Thank you for the comment John and welcome to Kansas City! I apologize that we were unable to help you to meet the goal of your visit. I understand how frustrating this was as your interaction with us was quite unhelpful. Moving is stressful enough, having an experience like this just makes it more difficult. It is surprising feedback but I appreciate you bringing it to our attention so we can address it. Feel free to let us know if there is any additional detail from your visit that may help us improve. While we do not have a particular tool that is designed for a search like this, I am happy to give some tips on what to look out for and where. One of the easiest ways to narrow your search is to look through our fiberhood map: https://fiber.google.com/cities/kansascity/
You will see that many areas in Kansas City are under construction and will be getting fiber in the future, but if you click on different areas you can then see additional detail on different fiberhoods. KC Central, MO and Kansas City, KS were our first areas and many homes are connected. As you can see there are many areas that will be getting fiber as well, if you are looking for future use. If you find an apartment, condo, or house that you are interested in, you can THEN put in that address in our search field to see its current status for fiber. For any additional questions you are welcome to call our phone support line (866-777-7550). Of course local input may be beneficial in a search like this, so If you would like to give us another opportunity to improve upon your experience at the Fiber Space, you are welcome back anytime. If I am available, I would be happy to walk you through the sign up process and areas to look for. Otherwise, I feel we have a great team here that is ready and willing to spend as much time as you need to answer the questions you have and I expect we can prove that we are hear for you if you would like to visit us again.
Thank you again,
Customer Service Supervisor - Kansas City