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Google Small Business
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Negative reviews happen. Here's how we'd suggest responding to the customer and addressing the issue. Make reviews work for your #smallbiz: http://goo.gl/CWbxLH
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Michael Perrigo's profile photoMarc Moon's profile photo
2 comments
 
Hahahahha f....you old post i so so f ing tired of the ballshit
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Google Small Business

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If your #smallbiz gets a negative review, don't ignore the complaint. How would you respond to this customer review?
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Malte Degener's profile photoKen Brody's profile photoSteve Ford's profile photoRicky Michael's profile photo
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Weather or other extreme circumstances caused us to close this section down temporarily. We're sorry for the inconvenience and hope you will come back to visit with us again. 
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Google Small Business

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Small businesses like +Sureflow Rooter Service And Drain Cleaning  in Providence, Rhode Island are seeing the benefit of online reviews. See how engaging with customer reviews can help your #smallbiz: http://goo.gl/CWbxLH
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Vineet Verma's profile photoRyan Scollon's profile photo
3 comments
 
It's a shame you didn't pick up on their over-optimised business name
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Learn more about how your #smallbiz can use online reviews to stand out to #BackToSchool shoppers. http://goo.gl/CWbxLH
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When businesses respond to online reviews, customers like +Local Guides Scott Davis feel valued. To learn how your #smallbiz can use reviews to reach #BackToSchool shoppers, visit http://goo.gl/CWbxLH.
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Monchy & Andy's profile photoOlmo Lacerda's profile photo
3 comments
 
I made a review from a coffee house in google maps and they gave me a free coffee for this ;)
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Online reviews are the new word-of-mouth recommendation. Make sure your #smallbiz is online where #BackToSchool shoppers can find you. http://goo.gl/CWbxLH
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Online reviews help businesses like +Gecko Designs stand out on search. Learn more here: http://goo.gl/CWbxLH
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Appeal to #BackToSchool shoppers by making the most of online reviews. http://goo.gl/CWbxLH
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Acknowledging positive reviews is just as important as addressing complaints. Here's how we'd recommend replying to a positive online review. For more about managing reviews for your #smallbiz, visit: http://goo.gl/CWbxLH
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Eckhard Mann's profile photo
 
Herzliche Grüße vom Schweizerischen Erdbebendienst.
 ·  Translate
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Research from Campaign Monitor shows that emails get 6x more click-throughs than tweets. Learn how to hire the right people for email marketing success in today's +Primer lesson: https://www.yourprimer.com/app/en/lesson/emailmarketingteam/0
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Tarason Yadav's profile photogaurav aggarwal's profile photo
4 comments
 
0@mm urn,.m
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Responding to reviews isn't just about dealing with customer complaints. How would you respond to this positive customer review? Post your suggested response in the comments below.
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ghost Jones's profile photoMao Soluna (MyTennisLab)'s profile photoJohn Gravina's profile photoCollege Hunks's profile photo
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Thank you for your feedback. We really appreciate you taking the time to share your experience.
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Earlier this week we shared an example of a #smallbiz customer review and asked for your input on responding. Take a look at our recommended response below, then try it out for your business: http://goo.gl/CWbxLH
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Robert Rouse (badass)'s profile photo
 
The second one

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Official page for businesses using Google to connect with people
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Business is about people. Whether you run a neighborhood barbershop or a big city architecture firm, your passion and hard work connects you to millions of other businesses. 

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