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Golden Gate BPO Solutions
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Golden Gate BPO Solutions provides outsourced contact center and CRM solutions, consulting and VMO Services; built on the premise that we want to serve our clients’ business and operational needs while meeting their economic and strategic objectives in the highest quality manner.
Golden Gate BPO Solutions provides outsourced contact center and CRM solutions, consulting and VMO Services; built on the premise that we want to serve our clients’ business and operational needs while meeting their economic and strategic objectives in the highest quality manner.

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Contact centers can do so much more than help a business grow – they also have an immense positive social impact on the communities they operate from. We explore many of the local benefits a contact center can provide to a community in our #tbt blog post.
#contactcenter #outsourcing #bpo

Don’t Ignore the Social Benefits Contact Centers Provide Communities | Golden Gate BPO http://bit.ly/2zNNuy3
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“The goal as a company is to have customer service that is not just the best but legendary.” Read what three executives have to say about great customer experience today and tomorrow and insights on how leaders think, via Forbes.

According To Top CEOs 'Nothing Drives Profitability Like Great Customer Experience' http://bit.ly/2zN0nZ0
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"The ability to deliver a strong voice interaction is a must for enterprises across verticals." No matter the product or service, how an agent addresses the caller’s concerns over the telephone can make or break a relationship. Read more in our #tbt blog post on why voice still plays such a vital role in the contact center.
#contactcenter #outsourcing #bpo

Voice Still Counts in the Contact Center | Golden Gate BPO http://bit.ly/2zOb5i9
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“Handling customer service in the right way will only make your business or organization stronger.” Here are ways to appease your consumers, making their lives – and yours – easier. Via Forbes.

Five Simple Ways To Improve Your Customer Service Strategy http://bit.ly/2zukfzS
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The most attractive BPO locations have longevity because they deliver a high-value, quality customer experience in a stable atmosphere. In our #TBT blog post, we explore why India remains among the best places in the world to establish a contact center outsourcing presence.
#india #contactcenter #outsourcing #bpo

Time for a Reality Check on Indian BPO | Golden Gate BPO http://bit.ly/2zNNuy6
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“In this age of instant gratification, consumers want their problems dealt with immediately -- not five minutes from now.” Here are three brands that are winning at instant customer service, via Entrepreneur.

3 Brands Crushing Instant Customer Service http://bit.ly/2zt8PMv
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To ensure automation remains viable in the contact center, it must be customer experience focused rather than just “cool” technology. In our #TBT blog post, we explore the best ways for contact centers to approach automation.
#automation #contactcenter #outsourcing #bpo

Automation in the Contact Center is a Reality | Golden Gate BPO http://bit.ly/2zsLpXD
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“What the world’s most successful companies have realized is that customer service is essential to their marketing strategy. Every customer interaction and every customer impression is another opportunity to remind customers what makes your business worth maintaining a relationship with.” Here are six essential tips for delivering customer service that will better align with your long-term marketing strategy, via Forbes.

Six Ways To Deliver Customer Service That Aligns With Your Long-Term Marketing Strategy http://bit.ly/2zNJ36n
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“Quality customer service is one of the major ingredients that make for the success of any business, regardless of its size.” Here is a guide to winning at customer success, via Entrepreneur.

See You at the Top: A Guide to Winning at Customer Service http://bit.ly/2zMFXzl
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