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Goedeker's
Appliance Store
Today Closed
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Goedeker's

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Listen to the story of another satisfied customer, Cari:

"Anyone who says customer service is dead hasn't bought appliances from Goedekers. I was recommended this company by a friend and thought I'd give it a look. Not only were prices the lowest to be found, but every single time I called the company (and we're talking three or four times due to our closing date moving up two weeks unexpectedly) each representative I spoke to was knowledgeable, personable, and helpful. I have recommended Goedekers to several people and am happy to leave a glowing review."
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Found Goedekers during a search for a white frost range by Whirlpool.  I ordered on line and received excellent communications throughout the process including a hand written thank you note.  Outstanding!
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Goedeker's

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Check out this feature story about Goedeker's, published in the March 2015 issue of Entrepreneur's Startups.
The owner of a Missouri-based appliance and furniture store moved online and now has a national customer base.
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Goedeker's

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It's ‪#‎MARCHMANIA‬ here! Huge rebates and deep discounts on brands like ‪#‎GE‬, ‪#‎Maytag‬, ‪#‎Samsung‬, and ‪#‎Electrolux‬! Check them out!

http://www.goedekers.com/appliance-rebates
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Goedeker's

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We recently received this fantastic review by Johnnie H. on Yelp. Thank you so much for the kind and thorough review, Johnnie! We're glad we could serve you well, beginning to end.
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If you're looking to save big on appliances, check out our winter savings event! Massive markdowns on your favorite brands! 

http://www.goedekers.com/winter-appliance-savings.html
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Have them in circles
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Goedeker's

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A reviewer on ResellerRatings, Sally M., recently left us this kind note:

"Our product was shipped quickly and arrived in good condition. The product was just as they had listed it in their on-line catalog. (Looks great in our foyer.) I loved getting the hand written note from their employee..... it was a nice touch. We also appreciated the fact they are a Christian based company - wish more companies were. It was a big deciding factor for us purchasing from Goedekers. Would definitely purchase from them again!"

Thanks so much, Sally! We always love hearing from happy customers.
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Mary Felicito's profile photo
 
Great company to work with.  Item delivered as promised. Customer service was wonderful and called to ask if we were satisfied with purchase.  Also Goedeker's sent a personal "thank you" note.  Now who does that now a days.  I would definitely make a future purchase from this company. 
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Our customer Ernie A. had this to say about shopping at Goedeker's:

"Upon ordering an LG washer and dryer set from Goedekers, friends and relatives told us we were crazy for ordering such expensive items online and site unseen. Well we disagree. We received our purchase and everything went fine. We saved a bunch of money and we definitely love this washer and dryer!!!!

Goedekers customer service is unsurpassed. Next year we may replace our refrigerator and we will buy it online from Goedekers with confidence that we will receive a top notch product and save money at the same time. Thank you Goedekers!!!!!"

You are very welcome, Ernie! Enjoy your new laundry pair. :)
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Great experience. we ordered all of our appliances at Goedeker's. Great prices, delivery, installation...great everything.  
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Goedeker's

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Happy St. Paddy's Day from all of us at Goedeker's! Don't get pinched! 
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Steve & Julie R. were totally satisfied with their experience with Goedeker's. Here's what they had to say:

"You guys were great to deal with and we’re very pleased with the Samsung stove & microwave."

Thanks, you two! We're sure you'll make some delicious meals with that new stove. :)
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The pricing was right, delivery services were exceptional and excited to use my new washer and dryer. 
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When reviewing Goedeker's, Joseph M. kept it short and sweet:

"Excellent product, excellent delivery service, excellent condition-  and friendly!"

Thanks for the kind words, Joe! We're glad you were totally satisfied with your experience. :)
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Goedeker's

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It's snowing in St. Louis, but Goedeker's is STILL OPEN! Come on in for a great deal! Just be careful!
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Satisfied customer Brad J. got in touch with us recently to share his story. Here's what he had to say about our customer care:

"I wanted to take just a minute to remind you of something that you are (already) well aware of. Goedekers has AMAZING customer service!!

Naturally, a customer will be initially attracted by a “low price”. However, there is so much more to operating a sustainable business than a “one time” sale to a customer who may never return, due to a bad experience. I can assure you that from this customer’s perspective, Goedekers has a handle on retaining customers for the long run. I am sure that this is a core value of your company, and that you work to see that value reflected in the performance of your employees. My story could take pages to write, so we’ll just make do with Cliff’s Notes:

• I hesitated to make such a substantial purchase “on line”. However, after a reassuring conversation with John C., your Online Sales Manager, I was certain that I was dealing with a quality organization
• In August of 2014, I ordered a new Whirlpool dishwasher and refrigerator for my new kitchen project, from Goedekers
• The items were delivered in good condition by RL Carriers in October of 2014 
• After my remodel project was completed (January of 2015), I began to install the dishwasher. I realized that the front door on the dishwasher was not closing properly and that the lower hinge seemed to be manufactured out of spec. I contacted Lisa R., a Customer Service Specialist for Goedekers, and she went to work as my advocate. Naturally, there was some pushback from Whirlpool with respect to the time that had passed between delivery of the appliances, and the identification of the manufacturing defect. A lot of potential solutions were contemplated, but in the end, I was provided a replacement dishwasher from the manufacturer. This outcome was a direct result of Lisa’s customer advocacy and her determination to ensure that the customer was 100% satisfied.
• About the same time as the dishwasher issue surfaced (and at the insistence of Lisa, to inspect the refrigerator that was not yet installed), I discovered that the water system in the refrigerator had a HUGE leak. This leak resulted in water pouring into the refrigerator any time the water in the door was activated. Lisa contacted the manufacturer and arranged for repairs to be completed in less than 5 days.

The bottom line to all of this is that Goedekers took this potentially poor experience and demonstrated “top notch customer service” . You can be certain that as long as you have people like Lisa R. on your team, Goedekers will continue to thrive in this ultra competitive environment of internet commerce."

Thank you very much, Brad! We're so glad we could serve you well and help make your kitchen remodel a total success! :)
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Contact Information
Map of the business location
13850 Manchester Rd Ballwin, MO 63011
13850 Manchester RoadUSMissouriBallwin63011
(888) 768-1710goedekers.com
Appliance Store, Mattress Store
Appliance Store
Mattress Store
Plumbing Supply Store
Today Closed
Monday 9:30 am – 5:30 pmTuesday 9:30 am – 5:30 pmWednesday 9:30 am – 5:30 pmThursday 9:30 am – 5:30 pmFriday 9:30 am – 5:30 pmSaturday 9:30 am – 5:30 pmSunday Closed

Goedeker's priority is to serve our fellow man to the best of our ability. Shop Goedekers.com for major brand kitchen appliances, furniture, plumbing and lighting fixtures, and more!
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Have them in circles
218 people
Lena Loginova's profile photo
Home Design's profile photo
Paleo Diet Tips And Free Recipes's profile photo
Lili Rose's profile photo
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TopFurnitureLtd's profile photo
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Review Summary
4.0
160 reviews
5 star
112 reviews
4 star
7 reviews
3 star
5 reviews
2 star
6 reviews
1 star
30 reviews
"I highly recommend the white glove delivery!"
5 reviewers
"Keep up the excellent customer service and prices."
"Timeliness is a very important thing in customer service."
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Eunice Davis's profile photo
Eunice Davis
a month ago
The best experience ever. We purchased a refrigerator, freezer and dishwasher. Had a little problem with the delivery. Called and got help right away. Everyone joined in to help us receive the items we were waiting for. We ended up with a much better product and speedy delivery. Also learned that Goedeker's are there for you, you just need to call, there is always someone willing to talk to you and help you. So grateful for all the help and the dedication to this company. Will always come back. Thanks Lisa and Danielle
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Response from the owner - a month ago
Hey Eunice - We are so pleased to hear that you were happy with your ordering experience! That is what our customer service is here for, to make the buying process as painless as possible. Thank you for such a kind review, and we hope you have a blessed day.
Cari Donaldson's profile photo
Cari Donaldson
3 weeks ago
Anyone who says customer service is dead hasn't bought appliances from Goedekers. I was recommended this company by a friend and thought I'd give it a look. Not only were prices the lowest to be found, but every single time I called the company (and we're talking three or four times due to our closing date moving up two weeks unexpectedly) each representative I spoke to was knowledgeable, personable, and helpful. I have recommended Goedekers to several people and am happy to leave a glowing review.
• • •
Response from the owner - 3 weeks ago
Hey Cari, Thank you so much for your review! We make customer service top priority, so it is nice to hear we're doing something right! Have a blessed day.
Wade Welch
a week ago
Purchased a frigidaire seperate fridge and freezer. Goedekers's sales reps were very helpful. Had a issue with delivery company, but Goedeker's reps got involved, and rectified the situation. Absolutley love the product that we purchased. Would definitely purchase from Goedeker's again.
Response from the owner - a week ago
Hey Wade, Thank you very much for your positive review! We are glad we could serve you well. Enjoy your new Frigidaire appliances!
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Stan Silva
3 months ago
My wife and I purchased a whole remodel of our kitchen (double oven, dishwasher, trash compactor, Microwave) and the experience with Goedeker's has been wonderful from the first contact with them (asking a lot of questions because I didn't know much) to taking advantage of their 18 month interest free payment, shipping and even question after we received all our order. Susan Miller was so kind and helpful as I was in a panic that I had not received anything from the 18 month interest free special and didn't want to miss a payment even though I just received the order. She were WAY out of her way to help me and was as sweet as you can be along with getting my answer. Thank you Susan!!
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Response from the owner - 3 months ago
Glad to hear we could make your kitchen remodel a success, Stan! And Susan will be happy to know that she served you well. :)
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Karen Kunkel
a month ago
Had a wonderful experience with Goedeker's. All the sales people were great, including Scott always professional, friendly and helpful. I would give them 5 stars and want to except for their choice of haulers and delivery service who really dropped the ball in our case. We got very little info from AM Trucking and Delivery and no one seemed to know where our appliances were at any given time. Contacting them was a nightmare as all their mailboxes were full so you couldn't even leave a message so if you get someone, DON'T HANG UP OR LET THEM CALL YOU BACK! We finally reached a supervisor, Jamie, who was great and got things straightened out and we got our appliances that we love!
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Response from the owner - a month ago
Hey Karen, We do apologize for the experience you had with AM Trucking, and your feedback on this matter is appreciated. Otherwise, we're so pleased to hear that you were happy with us and love your new appliances! Have a blessed day.
Pat Allen
a month ago
WE RECEIVED THE OVEN IN GOOD CONDITION; HOWEVER, THE ORDER FORM GAVE THE CHOICE OF "CURB DELIVERY" OR ITEM BROUGHT INTO HOUSE & UNPACKED FOR AN EXTRA $200. SINCE NO ONE TO SPEAK WITH I HAD THE OVEN BROUGHT INTO HOUSE AND "UNPACKED". THIS TOOK A MAXIMUM OF 5 MINUTES! FOR $200 - I FEEL THIS IS COMPLETELY UNREASONABLE--ESPECIALLY FOR EFFORT EXPENDED!!! ALSO OVEN DID NOT HAVE A BROILER PAN - HOW DO YOU COOK IN A BROILER WITHOUT A BROILER PAN? IT IS BEING SENT TO ME, BUT IT SHOULD BE INCLUDED IN BROILER! OTHERWISE MY EXPERIENCE WITH GODECKERS WAS FINE.
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Response from the owner - a month ago
Hello Pat - Because appliances such as ranges are very large and should be handled with care, we believe that transporting them from the truck to the room of your choice, getting them unpacked, and placing them properly are worth the $200 extra, especially when you factor in things such as the distance between the curb and your home, or if the appliance needs to be carried up or down flights of stairs. We are sorry you feel you did not get your money's worth when you chose White Glove Delivery. Not all ranges with broilers include broiler pans. It is important to read the description and specs carefully for these things. We do apologize that this was not expressed clearly on our product page.
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Ashley Wilson
a week ago
I stumbled upon their website by chance, as they had the best prices for appliances (I needed a four piece kitchen appliance package for a house flip I am doing). What I did not expect was how great their customer service is. I can't remember the last time a company called me and emailed me to confirm everything not only came on time, but to confirm everything was satisfactory. I will be buying all future appliances from them.
Response from the owner - a week ago
Thank you for trusting us with your business, Ashley! We are so glad you were satisfied buying from us. Best of luck with your house flip project!
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kathi graves
a week ago
Our first and recent online purchase experience with Goedeker's was fantastic. Prices were lower than anywhere else I could find and the customer service was exceptional. We saved many hundreds of dollars on 3 appliances, between low prices, company discount coupons and mfr. rebates. We will return soon to buy a refrigerator!
Response from the owner - in the last week
Thanks so much for shopping with us, Kathi! We're glad we could help you save!